IT Infrastructure Head

Himanshu Devina.

Address: Flat No – B/****, Shivalik Homes, Surajpur Site C housing extension, Greater Noida .( UP )

Cell: 922-***-****; 987******* Email: *********@*****.*** ; **************@*****.***

Objective: An appropriate position in IT Management

IT Professional with more than 15 plus years of experience having Key Strength areas :-

Data Centre Implementation & Operations ~ IT Operations Management ~ITIL methodologies ~Project Management ~ Virtualization Technologies ~ Service Operations & Delivery~ Information Systems & Security ~ IT Infrastructure Management ~ Technical & Customer Support ~ SLA Management ~ Liaison & Networking ~ Vendor Management ~ Training & Development ~ System Administration ~ Server Management ~Helpdesk Support ~ERP & SAP IT Infrastructure support ~ Storage Technologies ~Application Support

Work Experience

Project Leader – Coforge Ltd March2016– Present

Key Responsibilities:

-Presently working Data center operations team as Project Leader for UK based Telecom regulator client - Ofcom in Cloud /Wintel / VMware / SAN Storage domain at Greater Noida, Offshore Datacenter operations facility . My role as IT Infrastructure Team Lead includes routine SLA based service /support for offshore datacenter infrastructure activities. Leading project and operation teams for resolving SLA based tickets & IT projects for Azure Cloud, DevOps, Wintel, VMware, SAN Storage, Active Directory, Backup, Infra Monitoring Team . Recently involved in Cloud migration of On prem VM’s to Azure Cloud. Mainly responsible for Datacenter upkeep & maintenance. Provide L2 Support for VMware virtualization environment.

-Knowledge of Service now ticketing tools for change, service request and incident management as per ITIL standards. Preparing RCA’s for incident / Problem Management. Keeping track of SLA matrix.

Datacentre Specialist – NIIT Technologies Ltd. June2014– Feb2016

Previously I have worked in Data center operations project for Swiss client- Holcim at Reliance Data center at Navi Mumbai. Primary functions: - Windows and VMware team lead for VMware/Window Systems monitoring, performance tuning, resolving RFC /SRQ for client, Installation and configurations and system management of VMware, Windows Servers & SAN Storage ( IBM/HP) . Functional role included virtual machine creation, V2V & P2V, VM Monitoring, VM troubleshooting, Remote management for blade /rack server in Datacenter, SAN storage administration, Windows Server administration on blade /rack servers of datacenter, Patch Management, DR drill support . Performed incident and service request management as per ITIL methodologies. Worked as team lead for Dismantling / Ramp down of Datacenter (Racks, Servers, Storage, Network devices ) at Reliance Datacenter, Mumbai due to project closure.

MSTD Project Mumbai

-I was active team member for erection of Datacenter for government project of Maharashtra Sales Tax department at Mumbai. Datacenter rack erection, device installations / configuration, vendor Management.

Analyst – NIIT Technologies Ltd. Oct 2008– May2014

-I have also handled the entire gamut of activities related to all IT operations at largest client site – Ambuja Cements Ltd, Ambujanagar – Gujarat as Site IT Head for more than 700 users and leading all activities related to IT Operations for client -Ambuja Cements Ltd, Ambujanagar for more than 7 years.. IT Management of client company site related software, hardware, communications, Networks, Servers, Datacenter, IT Asset Management and all plant IT activities at client site.

-Supervising & troubleshooting hardware/SAP ticket escalations to central teams, ensuring ticket closure within SLA. Working knowledge of CA Uncenter tools for customer complaint handling.

-Datacenter erection of local datacenter at Ambujanagar from scratch like electric supply, cable laying, rack erection, installation, device installations, temperature monitoring system, Cooling etc.

-Perform (BCP) business continuity plan operations and Disaster recovery processes as per plans by HO Team.

-Accountable for site data recovery and backup on NAS, Storage servers.

-Change / Incident / problem/ capacity management experience as per project needs.

-Preparing IT Budget with Finance Head for Site IT Operations.

-Team Lead for yearly IT Auditing as per ISO 270001 / ISMS.

Senior Support Engineer, IT Dept. of M/s “Ambuja Cements Ltd” Jan 2000 – Sep 2008

A leading cement manufacturing company

Key Responsibilities:

-Handled desktop support and System Administration of Windows / Linux / Citrix / Unix Servers for ADS, DHCP, DNS & application availability.

-Team Lead for IT Help Desk & Infrastructure Support to clients at site.

-Network Administration of LAN WAN at site. Assisted GM-IT of Ambuja Cements Ltd for implementing for IT Policies, LAN/WAN, Email client server, Internet, VPN, VOIP, CCTV, IT Security, Vendor Management, and Cisco Networking, Fiber optic cable laying . Also provided support to plant IT systems in the factory.

-Performed general IT management functions like IT material purchase/ store process/vendor co-ordination/project handling, budget preparation, costing for all IT activities.

-Gained knowledge of SAP MM & SAP SD module for cement manufacturing unit.

-Provided IT infrastructure support to oracle-based ERP in 2006 and SAP implementation in 2008.

-Team Lead for 2 time network revamping project of entire site of about 5 km, port area and mines of cement plant.

Faculty, M/s Protocol Computers Sep 1997 – Dec1999

-Accurately mapped training formulated and imparted training to students in sister concern - Asset International. Contributed as System administration of Novell windows Servers - clients.

Faculty, M/s “Hardcore ", Surat Jun 1996 - Aug 1997

-Imparting computer training & handled maintenance &support of desktop & network apart from

Service in charge M/s Radiant Computers, Valsad Jan 1995 - May 1996

-Service engineer for the maintenance of PC’s& Peripherals.

IT Skills

-Hardware: HP /Dell / IBM / Cisco blade & rack servers, Desktop –laptops of Wipro, Lenovo, HP, Zenith make, IBM XIV / Storewiz v7000 SAN Storages, HP 3250/ 6300 SAN storages, NAS, Netapp.

-Network: Previously worked on Cisco routers. Cisco L2/L3 Switches, Wireless routers, RAD Modems, Wireless Bridges/Access Points, Satellite, MPLS/Leased Lines, VSAT, VOIP Gateway Devices.

-Software Applications : Azure Cloud, VMWARE, Windows Servers & client operating systems ; Citrix, MS Office, Outlook Express, Star office, Oracle Client – Server support, Symantec Anti-Virus, Remote support, Web Filter, FortiGate /Watch-guard Firewall/VPN Software, Cisco IOS, Windows – Linux Mail Servers, Lotus Notes, Google apps, Sophos / McAfee / Trend Micro Antivirus Client-server, ERP, SAP . Working ITSM Tools – OpsRamp/ Vistara, CA uncenter, Service Now ticketing tool .

Monitoring Tools – OpsRamp, Service now, CA Unicenter .

Functional skills

- Manage the team effectively, distribute and oversee work in progress

- Mentor team to improve overall productivity and quality and develop talents within the team to manage additional responsibility

- Interview/short list prospective candidates for recruitment .

- Ensure team follows standards on ISMS and ITIL based processes.

- Ensure accurate data capturing to facilitate timely weekly and monthly metrics reports

-Work on a one-on-one basis with DC Head, process teams & Operation head to improve workflow SOPs, quality, skills and productivity of the team

- Schedule shifts and rotation to meet capacity commitments and headcount needs per shift.

- Performed annual appraisals of the team and timely report to the DC manager.

- Strong oral and written communication skills.

- Responsible for on-time delivery of metrics and reporting, including SRRs for all Technical Support related issues.

- Maintain SOP's, Knowledge base and create IT reports for internal and external audits.

- Participate in weekly / daily IT meetings, to discuss any technical hurdles or any Improvement plan for current ITIL based process.

- Planned & executed multiple IT Infrastructure project delivery on time .

- Maintain over all IT Support SLAs and quality standards established by process team.

- Manage work of team members to create quality project deliverables.

- Well conversant with Incident /Problem Management / Change Management.

- Strong time and people management skills

Qualification: -

Completed Executive Management Course in Strategic Management through IIM Rohtak in April 2019.

Bachelor in Electronics Engineering, Pune University, 1994.

Diploma in Electronics, Bombay Technical board, 1990.

Training & Certifications: Azure certified, AWS certified, ITIL v3 certified, Uplift Service Champion., 35 hours PDU in PMP ( Project Management Professional), SAP MM, SAP SD & HCM .

Experience Details: -

IT Operation – 17 years; Data Centre Implementation and Operations – 7 years ; Network Support : 10 years;

Desktop & OS Support: 20 years; ERP-SAP support: 6 years; IT Training: 5 years; System Administration: 17 years; IT Management: 13 years; Citrix Administrator :- 5 years; Linux Administrator : 2 years; Windows administrator: 17 years; Data Communication: 15 years; Mail Management: 11 years; Network Security: 2 years; Vendor Management: 17 years; Project Management: 7 years; Server administrator: 10 years, ITSM tools – 7 years

Other Details: -

Experience in Internal IT Management- 10 years

Experience in Stakeholder Management- 6 years

Experience in people management- 13 years

Experience in ITSM ticketing Tools- 7 years

Current CTC– 14 Lakhs

Expected CTC – 18 lakhs

Notice period-2 months

Flexible in Shifts – Yes

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