Analyst Data
Resume:
Carlos Alberto Q Da Rocha
Profile
Experienced analyst & technology enthusiast with a passion for improving operational impact & consumer data analysis. 8+ year track-record of researching /analyzing key business strategies in areas of operations, finance, procurement, project management.
Employment History
Operation Analyst at Talkdesk, San Francisco/ Remote
September 2016 — March 2020
• Worked cross functionally to identify & resolve bottle neck within SAP & Cloud portals.
• Worked as a liaison between AP, procurement by reviewing invoices for compliance. functionally to identify & resolve escalation within SAP & Cloud portals.
• Provided P2P cycle support between vendor & internal stakeholders
pertaining PO approvals & customer escalations.
Research Associate at Federal Reserve Bank of San Francisco, San Francisco
January 2016 — July 2016
• Identified & analyzed consumer reception of project risk
• Collaborated on mitigation operation report for regional housing market.
Business Analyst at 3DRobotics, Berkeley
July 2015 — December 2015
•Investigated & resolved customer inquiries/complaints in a
timely & empathetic manner.
• Served as liaison between Procurement & finance team.
• Implemented analysis with Logistics team to streamline irregularities in inventory management.
Retail Payment Coordinator at Apple, Cupertino, CA
January 2014 — July 2015
• Collaborated with Senior Financial Analysts to reduce
turnaround, drive efficiency, & expedite payment for
discounted vendors.
• Setup & Processed over 600+ purchase requisitions &
purchase orders (PO) to provide funding for 400 + Apple
Retail Stores worldwide.
• Experienced in the full cycle of Procure to pay process
Education
Bachelor Science: Economics & Finance, Saint Mary's College of California, Moraga
Aug 2007 — May 2011
MBA, University of California, Berkeley, Berkeley
June 2011 — June 2013
Details
************.*@*****.***
Skills
Financial Analysis
IT Project Management
SQL
Accounts Payable
Accounts Receivable
Business Analytics
Procurement
P2P
Customer Service
Microsoft Excel
Microsoft Word
Data Analysis
Data Entry
Procurement
Financial Modeling
Microsoft PowerPoint
Research
SAP ERP
Data Visualization
Languages
Portuguese
German
Spanish
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