Front Office Sales

Dhanhita Bhagat

Abu Dhabi UAE

Phone: 050-***-****

Email: *********@*****.***

OBJECTIVE

I wish to put my effort in a testing situation challenging all my expertise and attempts to explore and acclimatize myself in diverse fields, and appreciate my potential and add to the improvement of association with extraordinary presentation.

WORK

EXPERIENCE

06/2015 - 08/2020

Asst Manager Guest Service in Emirates Palace Abu Dhabi

Responsibilities:

Making Duty Roster

Keeping all Back Up Records

Handling the Guest Complaint

Leading the team

Handling Payroll and Administration

09/2012 – 05/2015

Guest Service Center Supervisor in Emirates Palace Abu Dhabi

Responsibilities:

Keeping records of calls placed and received, and of related toll charges.

Listen to guest requests, referring to alphabetical or geographical directories

Check the manning and adjust according to the requirement.

Emergency Procedure

Handling Payroll and Administration

01/2012 – 03/2012

Sales Administration Cross Training in Emirates Palace

Responsibilities:

Responsible for the booking, brochure request and hotel update.

Assisting with the follow – up of trade shows, sales calls reports

Database Management and mailing

02/2008 – 08/2012

Guest Service Center Agent in Emirates Palace Abu Dhabi

Responsibilities:

Answering in bound and out bound calls

Monitoring guest calls maintaining call records

04/2006 – 01/2008

Uniform Room Attendant in Emirates Palace Abu Dhabi

Responsibilities:

Place Linen and uniforms in container

Sorts Uniform and count

Send torn / damage uniform to repair

Keeping staff uniform ready for collection

04/2004 – 03/2006

Laundry Order taker in Taj Lands End Mumbai

Responsibilities:

Answering Guest calls

Taking laundry Pick up / Delivery Request

Posting Laundry Invoice

EDUCATION

Diploma in MS Office & Computerized Administration Mumbai India

Diploma in Maharashtra State Board of Technical Education India

Maharashtra State Board Of Secondary Education India

ADDITIONAL

SKILLS

Microsoft Office package: Microsoft Word, Excel, Access

Database operation: Microsoft Office Access,

Knowledge of Opera, Tobit, Microsoft Out Look

ACHIEVEMENTS

PERSONAL DETAILS

Best Performance as telephone operator agent in Taj Lands End 2005

Arab Women Summit Certificate given by GM of Emirates alace 2008.

Best Guest Service Performance for the Month of September 2009

Gulf Council Cooperation conference Certificate held in Emirates Palace 2010

Certificate of Attendance Enhancing Guest Experience Programme 2011

Certificate of Achievement in Palace Master Quiz Competition

Certificate of Attendance Kempinski DNA & Flair Training 2011

Leading Quality Assurance Certificate making successful LQA EP 2012.

Train The Trainer Skill Certificate issued by HR 2013.

Hotelier of the Month Nominee Certificate Front Office Department May 2014

Lobster ink champion worldwide 2017

Hotelier of the Month of March Nominee Certificate FOffice Department 2019

Date of Birth: 26th April 1981

Sex: Female

Marital Status: Married

Language Known: English, Hindi, Marathi

Nationality: Indian

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