Resources Manager Front Desk

Jewell J. Bernardo.

Villa ** Phase * Emirates Golf Club Villa Al thanya 3 Dubai, United Arab Emirates

De La Salle Araneta University, Bachelor of Science in Tourism Management 2018

054-***-**** (WhatsApp & Viber) / *****************@*****.***

“To secure a challenging position to fully utilize my training and skills, while making a significant contribution in achieving company’s goals and success”

Work Experience

Zenrooms Services Philippines Inc.

5776 Ebro, Makati City, 1209 Metro Manila, Philippines

Building Manager 1st January 2019 – present

• Ensures that the quality standards of zenrooms are applied and maintained.

• Coordinates between zenrooms management, unit owners and property management.

• Monitors guest satisfaction and reacts quickly in case of bad feedbacks from the guests.

Zenrooms Services Philippines Inc.

5776 Ebro, Makati City, 1209 Metro Manila, Philippines

Front Desk Associate 14th August 2018 – 31st December 2018

• Handles guest check-ins and check-outs efficiently, in a friendly and professional manner.

• Keeps and organize records of guest room assignment and availability

• Provides exceptional guest assistance in a highly professional manner.

• Comfortably handles guest complaints with strong follow through.

Winter Park Resort

85 Parsenn Rd, Winter Park, Colorado 80484, United States of America

Guest Services Agent and Ticketing Agent 1st November 2017 – 1st April 2018

• Responsible for providing exceptional guest service by assisting guests with information, selection of appropriate Ski & Snowboard School lessons/programs, rental products, season passes & lift tickets, tours, directing expectations and processing sales.

• Responsible for selling accurate lift tickets, daily reporting and accounting procedures to verify all sales of lessons, tickets and tours and balancing the value of products sold with monies received.

The Grand Hotel

286 Grand Ave, Mackinac Island, Michigan 49757, United States of America

Service Desk Agent 17th May 2017 – 31st October 2017

• Received guest request and special assistance especially incoming guest from outside the island

• Responsible for receiving luggage’s, organizing its room assignments and shipping out of the island

Character Reference

Ms. Krisma Lee Concepcion Ms. Lizanne Bautista Mr. Patrick Conlon

Hotel Operations Manager Human Resources Manager Human Resources Manager

Zenrooms Services Philippines Inc. Zenrooms Services Philippines Inc. The Grand Hotel, USA

(091*-***-**** (091*-***-**** 906-***-**** – direct dial

******.**********@********.*** ***.********@********.*** *******@**********.***

Mrs. Morgan Strickland Mrs. Maria Theresa Bernabe

Human Resources Manager Curriculum Chairman of BS Tourism Management

Winter Park Resort De La Salle Araneta University

970-***-**** – direct dial (092*-***-****

***********@****************.*** ********.*******@*****.***

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