Customer service and call centre
Resume:
MUFLIHA MUBARAK
TECHNICAL COMPETENCIES
Computer Proficiency.
Administrating
Data Entry Expertise.
Web development.
Technical Writing.
AWARDS & ACHIEVEMENTS
Won 1st place in English
Examinations
at International Institute of Music,
Speech & Drama.
CO CURRICULAR ACTIVITIES
IN SCHOOL
Played Carrom, Chess, Badminton
& scrabble for the school.
Participated in School Choirs.
Member of school Girls guide
participated in School dramas
& Dance concerts.
LANGUAGES
Fluent in English Tamil Sinhala
CONTACT
*******.*******@*****.***
REFERENCE
Upon Request
PROFILE
Passionate and highly motivated young individual with IT background looking forward to starting the professional career in a well-established organization.
EDUCATION QUALIFICATIONS
British Computer Society (BCS)- 2017-2019
Degree in Information Technology.
Diploma Level- MBCS (Member of BCS) with elective modules in Professional Issues in IS Practice-Core Module, Database Management Systems, IT Project Management & Internet Technologies.
Certificate Level- AMBCS (Associate Member of BCS) with elective Module in Computer Networks Technology (CNT).
Diploma in Information Technology with E-
Commerce-2014
(Internationally Recognized Certificate – Pearson Certification) Computer Science Certificate Course-2010-2011
KMTA Pakistan Computer Centre, Kandy
General Certificate of Education- O/Ls (English
Medium)
Girls’ High School, Kandy.
WORK EXPERIENCES
GUEST RELATION OFFICER- 2018-19 (Bluefield, Kandy) Addressed & escalated customer complaints in a friendly & professional way. Provided information about facilities, programs & other services. SENIOR SALES REPRESENTATIVE-2018-19 (Bluefield, Kandy) Kept management informed by submitting activity & reports. Served customers by selling products & meeting customer needs. IT LECTURER- 2017 (Unique Academy Pvt.Ltd, Kandy)
Lectured Diploma Level students on Information Technology. Graded & provided feedback on assignments & mock exams. DATA ENTRY OPERATOR- 2017 (Medsource Pvt. Ltd, Kandy) Collected & entered medical data into specific databases. Evaluated & maintained accurate company information.
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