Engineer Service Representative

Oladotun Steven Ajakaiye

806-***-**** **********@*****.*** https://www.linkedin.com/in/steven-ajakaiye-1b243b27 No 5 Taju Agbede Street, Oke Ira Ogba, Lagos

PROFESSIONAL SUMMARY

Highly seasoned and reliable Computer Network Technician with a strong technical background and excellent client service record. Adept at explaining complex technical concepts and processes to clients and non-technical staff in a clear and understandable manner. Able to multitask effectively and bring several simultaneous installation and repair projects to completion with full accuracy and efficiency.

WORK EXPERIENCE

Director of operations Jan 2012 - Present

Opygoal Technology Limited Ibadan

Oversees the day-to-day activities of the company Responsible for all levels of Quality Control/Quality Assurance Handling complex enquirers and complaints whilst ensuring smooth performance by closely monitoring implemented activities Testing of all NEW arrival devices before launching into the market. Manage a team of Repair Centre Staff (Engineer, Assistant Engineer, Executive Assistants, Team Lead, and Technicians) to deliver timely, appropriate and excellent services to our customers Remotely Monitor and Control tracking Units from Base Station using TS05 Real-time GPS Tracking System.

Network Administrator Feb 2004 - Dec 2008

Pixels Digital systems Ibadan

Responsible for installation of both hardware and software Routine Maintenance of the computers on the network Maintenance of 1.2meter Ku.Vsat Dish Monitoring the performances of the System, providing security, measuring and dealing with troubleshooting Dealing with networking, Windows Server Administration and Mac/Windows desktop applications such as Microsoft Office, Filemaker Pro and Adobe Creative Suite. Avaya IP Office phone system administration.

Customer Service Representative ( CSR) Mar 2002 - Sep 2003

Double Click Internet Cafe Ibadan

Assist customers when they have trouble or questions using computer softwares.

Provide services such as encoding, printing, downloading and all other operations.

Keep accurate records of logs and inventories of the internet Cafe

Time customers of the number of minutes or hours they will use the computer or internet.

EDUCATION

WAEC west Africa Examination Certificate Nov 2014 - Dec 2014

West Africa Examination Council Lagos

Diploma in Computer Engineering Oct 2001 - Dec 2002

Centre for Information Technology & Management Yaba, Lagoa, Nigeria

SKILLS

Experienced in providing tier 1 and tier 2 support to the clients and providing prompt service with minimum cases of escalation to higher level

Efficient in network design and implementation for varied business requirements and multiple sites

In-depth knowledge of TCP/IP networking and network management practices

Experienced in working on all operating systems and servers

Excellent organizational and communication skills

Can easily master new skills and implement them efficiently

PROFESSIONAL CREDENTIALS

Certificate in swift first step program ( NIIT)

Certificate of Vsat Earth Station Installation

Cisco Certified Network Associate CCNA (CISCO)

Diploma Certificate in computer engineering

Contact this candidate