Maintenance Technician Customer Service
Resume:
Technically Skilled Soldier with over ** years of successful
experience in the Army and Recognized consistently for performance excellence.
***************@*****.**
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Lynwood, CA 90262
ERIC
CANTER
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a
Background in Behavioral Health backed by trainings. Proven success in leadership, operational excellence and organizational development. Recognized for inspiring floor team members and soldiers I work with to excel and encouraging creative work environments.
PROFESSIONAL SUMMARY
La Quinta High School
La Quinta, CA • 06/2008
High School Diploma
SKILLS
• Mechanical expertise
Preventive and reparative
maintenance
•
New construction and
renovation
•
• Problem solving ability
• Equipment installation
• Safety awareness
Proficient in most editing
software.
•
• Safety and compliance
• Troubleshooting skills
EDUCATION
CERTIFICATIONS
• CompTIA Security+
• First Aid/CPR Certified
Secret Clearance is currently active.
United States Army National Guard - Multi-Channel
Transmissions Systems Operator/Maintenance Technician Long Beach, CA • 01/2009 - Current
G2 Secure Staff - Baggage Service Agent
Los Angeles, CA • 12/2019 - 03/2020
ADDITIONAL INFORMATION
WORK HISTORY
Completed daily, weekly and monthly checklists on
building equipment to maintain records of scheduled maintenance procedures
•
Satellite Communication knowledge of networking and working with electrical equipment.
•
Supervised 10 different units in set up and tear down of multi-channel transmission systems.
•
Maintain mental and physical readiness throughout
duration of career.
•
Develop ability to walk out of comfort zone and teach classes impromptu.
•
Worked frequently with Satellite systems and JNN/CPN network to complete knowledgeable inspections and
skilled repairs.
•
Updated records when lost, delayed or pilfered bags were found.
•
South Coast Behavioral Health - Recovery Technician Costa Mesa, CA • 10/2018 - 10/2019
Behavioral Property Partners LLC - Behavioral Health Technicin Supervisor
Santa Monica, CA • 07/2014 - 08/2018
Greeted passengers in claim area and helped retrieve luggage.
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Logged bags and flights upon arrival to airport or baggage areas.
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Fielded customer complaints and comments about
baggage services.
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• Processed and secured unclaimed luggage.
Familiarized self with American Airlines CLI software
"Sabre"
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Taught clients how to complete basic household chores and prepare food.
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Prepared and submitted daily shift reports to
management.
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Built and maintained positive staff relationships to promote teamwork and better serve clients.
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Conducted client rounds every 15 minutes to check on residents.
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Performed client intake procedures according to internal standards for all new admissions.
•
Updated quality control standards, methods and
procedures to meet compliance requirements.
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Worked with staff, upper management, and clients to resolve operational problems, conflicts between clients, improve operations and provide exceptional customer service.
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Collaborated with materials purchasing specialist to meet production requirements and quality standards.
•
Delivered client assessments for those struggling with addiction or relationship issues and implemented
strategies based on client needs.
•
Established and maintained productive working
relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
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