Desktop Support Office

HASHIM RAZA KHAN

Whatsapp +968-******** / **********.****@*******.*** / Hashim Raza Khan

Call +92-345*******

CAREER SUMMARY

An experienced IT Professional with 10 years of experience in the support and management of IT Applications, systems, applications and the support and delivery model and life cycle. Looking forward to a challenging role as an efficient and effective member in the technology team to optimize and leverage the experience and knowledge gained in providing and delivering efficient, sustainable and value oriented services to the organization.

Key Achievements

Employee of the Month Award of year 2016, Systems Limited,

With the help of team and full collaboration Renovate and Re-Design Complete Data Center Cabling Structure from Switch to Servers

Physical to Virtual Task (P2V) Complete All Desktop Servers which were running and operates for developers, convert Physical Server while using tool VMWare Converter 6.0 and migrate ALL Virtual Machines to RAID Servers according to the Priority

Domain Migration All Users have been migrated from OLD Domain to a New Domain and set their profile and backups

Highlights

IT Administrator-MDO Minerals Development Oman (April 2018- Present)

•Compiling and Presenting Information, Writing Reports and Documentation, Training Users • Making Recommendations, such as suggesting appropriate Hardware, Software and Systems

•Monitoring and checking backup status of Exchange and Share Point Servers.

•Searching a New Technology which suits Company Profile

•Maintain and Looking all company Hardware and Software

•Maintain and Report of Hardware Stock Inventory

IT Infra Team Lead PACP (Muscat) Public Authority Consumer Protection (July 2017- March2018)

•In Head Office we have two Separate Team Helpdesk Support & Server Support.

•4 People in Server Support Team & 3 People in Helpdesk Support Team.

•Inside Head Office we have 200+ Users and a dedicated team of helpdesk support to resolve their issues related to hardware or software.

•Multiple Servers Combination in Data Center (Hyper-V, VMWare ESXi) along with Storage Devices.

•In Coordination with Server Support Team to run everything fine and meeting every week with IT Manager and update him whole week Tasks.

•PACP having 16 Brach of Network (Head Office and Branch Offices).

•Coordinate with Network Team in case any issue related to Head Office or Branch Office Connectivity.

•Branches are connected with Different MPLS bandwidths like (2 MB, 4 MB and 6 MB) depends on the capacity of users.

•Every Branch have their own RODC with Bi-Directional Replication and File Sever for Storage Files and a tech person with limited rights to support client side users.

•Backups of All IMP Servers VIA Veeam Backup Solution Storage plus Tape Drives

•Maintain Storage for Backups with (Netapp Storage Device)

System Administrator - Systems Limited - Karachi/Pakistan – (Sep 2012 – July 2017)

•Create and Configure VCenter Server and Add ALL Virtual Machines in VCenter

•Install and Configure ESXI 6.0 on Server and Create VM’s as per the requirement

•Provided systems console management of over 200 VMS with VCENTER CONSOLE

•Create and configure VMWORKSTATION 12.5 Environment for Developers (Local Environment with Internal Networking Host Only Mode of LAN (Create Domain Controller and Exchange Server2010 or Exchange Server 2013),(Create Domain Controller and SharePoint 2013 Server)

•Installing, Maintaining and Troubleshooting Kasper Antivirus Server and Antivirus Clients. Allow USB Rights, CD Rom Rights according the proper approval cycle of Management

•Install and Configure Domain Controller, Additional Domain Controller

•Create User Account in a proper OU’s and Apply Policy as per the requirement

•Disabled User Account and Moved in Disabled OU’s

•Install and Configure HYPER-V and Created a VM in HYPER-V and also Create Virtual Switch in HYPER-V for Internal VM’s Communication

•Install and Configure Exchange 2010 and Exchange 2013

•Creation of User Mail Box and email groups and assigned Email Sending Rights as per the Company Policy

•Wrote Standard Operating Procedures (SOP) for the team and maintain document on a shared location

•Configure and administering FTP Server, Windows Deployment Server (WDS), Windows Server Update Service (WSUS) Distributed File Systems (DFS) Print Server for File Printing (PS)

•Configured Veeam for VMs Backup, & Data Protection Management System

•Microsoft Technologies DNS Servers Primary DNS Server and Secondary DNS Server, Hyper-V, DCHP Server (IP Lease and Reservation), VPN Install (Cisco Any Connect) configure, deploy

•Monitoring, maintenance and management of all Data Centers.

•HPE 3PAR Storage 800TB Configure and Create Volume in Storage and attached Volume as an ISCi Target in desired server to full fill space requirement

•IBM MX3250M2, MX3250M4, HP ProLiant DL380G6, Dell Power Edge R710, Dell Power Edge 720 and Dell Power Edge 730, Fujitsu

Online Support Executive – Customer Services - Etisalat Contact Centre – UAE – (Oct 2011 – June 2012)

•Taking online calls of Etisalat customers regarding their queries about the products and services

•Take ownership of customer issues reported and see problems through to resolution and Providing support for Internet, Landline, IPTV to the Etisalat customers regarding technical or informational issues

•Checking of User Premises Lights of GPON and check User Routers Configuration Status

•Research, diagnose, troubleshoot and identify solutions to resolve customer issues

•Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

•Taking all necessary steps to assist customers and provide appropriate solutions for technical and hardware issues

•Provide prompt and accurate feedback to customers

•Ensure proper recording and closure of all issues

•Prepare accurate and timely reports

•Document knowledge in the form of knowledge base tech notes and articles

System Engineer - Systems Limited - Karachi/Pakistan – (2009 – 2011)

•Microsoft Windows Desktop OS Windows XP, Windows 7, Windows 8: Install, configure, deploy, maintain and support of all Users

•Provide Proper resolution of User Level Issues Windows Profile Issue, Outlook Profile Issue windows repair user backup restoration

•Configure and troubleshoot Microsoft Outlook and MS Office Package

•Checking Printers for All Floors through Print Server their working Status as well as Printer Tonner Status

•Maintaining IT Inventory with IMS Ticket (JIRA) Assignment to Concern Team Concern Person • Provide one-on-one end-user problem resolution over the phone for user approved personal Computer

•Diagnose and resole end-user network or local printer problems, PC desktop hardware, Laptops, software and peripherals

•Coordinates timely repair of PC Computer equipment covered by third-party vendor maintenance agreements

•Serves as the main POC (point of contact) for any outside vendors (hardware/software) and manages maintenance/repairs as required

•Planned and managed all company IT projects and team coordination/execution.

•Assist in incident response for any breaches or theft

•Coordinating with Vendor to resolve issues which occur related to User/Server End

•Microsoft Office Software: Install, configure, deploy, maintain and support

•Working as part of a team and operating in a fast paced in 24x7 Support

•Provided desk side and phone support for over 600 users which resulted in high computer uptime

•Strong interpersonal and communication skills

Professional Certification

•Installing and Configuring Windows Server 2012 (Microsoft 70-410)

•Microsoft Certified Administering Windows Server 2012 (Microsoft 70-411)

•Microsoft Certified Windows Server 2008 Active Directory Configuration (Microsoft 70-642)

•Microsoft Certified Windows 7 Configuration (Microsoft 70-680)

•Kaspersky Endpoint Security Associate (Kaspersky Endpoint Security 10)

•IBM Certified System Administrator WebSphere Application Server Network Deployment V8.0 • Fortinet Network Security NSE1 Network Security Associate • Fortinet Network Security NSE2 Network Security Associate

Education

•BS in Telecommunication – PIMSAT Karachi/Pakistan 2004 – 2008

•DAE (Electronics) – Aligarh Institute of Technology Karachi/Pakistan 2000 – 2003

•Matriculation – Texas Technical High School Karachi/Pakistan 1999 -- 2000

Additional Information

Language Skills: Urdu (Native), English (Fluent),

Interest: Cricket, Long Drive, Family Time, Reading and Listing Tech News

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