Customer Care Social Media
Resume:
Mr. Prashant Singh S/O
Mr. Ashok Singh
***/*, *** ********************, *********, Allahabad, UP-211006
– ********.********@*****.***
Male /Unmarried / DOB : 31st march 1986
Career Summary-
A customer oriented and excellent communicator possesses 5+ years of experience.
Excellent in conveying the client’s requirement to the team leader.
Excellent in converting the cold calls in to new assignment.
Expertise in taking follow up on daily basis.
Expertise in working with a team.
Objective:
Seeking A Full-Time Positionin a company where …
I can contribute to the success of the company.
I can utilize my experience and hardworking nature to overcome obstacles and ensure on time quality deliverable at the same time learn in a highly competitive environment.
Skills:
Good communication skills in written and verbal both.
Strong motivational and logical skills.
Ability to persuade people.
Ability to produce the best result in pressure situation
Advance knowledge of computer’s.
Microsoft word and excel.
PC optimization.
Java
Adobe Photoshop
DOS
Internet search
Email handling
Social media marketing
Education Details:
Qualification
School/College
University/Board
Year
Percentage MCA
Sikkim Manipal University
Distance Education
2016
65.87
BCA
Allahabad Agricultural Institute
Deemed University
2007
67.89
Higher Sr. Secondary (12th)
Netaji Raj Narayan Inter College, Bhadohi
UP Board
2004
62.32
Secondary (10th)
Netaji Raj Narayan Inter College, Bhadohi
UP Board
2002
61.00
Strengths:
Hard working, organized, disciplined and sincere towards the work.
Extra-Curricular Activities:
Net Surfing, listening to music, Watching Movies and TV shows.
Key Responsibilities Handled:
Attending escalation calls apart from taking normal calls
Conveying the client requirements to the team with regards to the process.
Attaining daily, weekly and monthly targets specified by the process.
Adhering to the schedule as prescribed by the TL.
Mentoring new candidates on the floor.
Preparing roster for the team.
Providing the feedback to the process manager at the end of the day.
Work Experience:
Worked with I-Energizer from Jan 2, 2014 till Jan 30, 2015 as customer care executive for Naaptol teleshopping.
Worked with iCare Beta from 2nd Feb 2015 till Aug 20, 2017 as a customer care executive for flight travel process.
Working with Vertex since May 18th2018to 30th Nov 2019 as a seller relationship executive.
Working with Saxon Global Inc. 13th Jan 2020till date which got affected by Covid-19.
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I ( Prashant Singh ) hereby declare that all the information given above is true according to the best of my knowledge. I shall be responsible for any discrepancy found in them.
Dated: __ /__ /
Place: (Prashant Singh)
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