Mechanical Engineer with 9 years experience in automotive sector
Resume:
Mutaz Mohtaseb
009*********** ******@*******.***
Khurais Road, EXIT 30,Riyadh, 13224, Saudi Arabia
AFTER SALES AND TECHNICAL TRAINER ABOUT ME
Mechanical engineer with 9 years’ experience working at automotive industry. This experience gained from working at real workshops, supported by a reliable engineering university and with a continual advancement in career. Skilled at Sales, Management, Training, excellent communication, interpersonal and organizational skills combined with strong ambition and motivation. With a proven ability to enthuse the staff to embrace the embrace the education
To seek a position in an aggressively poised organization that provides opportunity for growth.
Getting a job within these specializations:
• Service Manager.• After Sales and Technical Trainer.
• Technical Support Manager.
LinkedIn: https://www.linkedin.com/in/mutaz-mohtaseb-55407aa0/
Skills Customer service handling
Quality management and control
Process improvement
Product knowledge
Writing technical reports
Team building
Service sales
Time management
Project management
Computer skills: Microsoft Office
workshop KPI’s
Stress management
StarParts
Expert
Team Player
WORK EXPERIENCE
After Sales and Technical Trainer
United Motor Company the Dealer for FCA "Jeep, Dodge, RAM, FIAT and Alfa Romeo" / Riyadh, KSA
/ Sep 2018 - Present
Train, motivate and develop business standards and processes for all after sales department.
Delivered technical training courses for the technicians to improve their skills and technical levels.
Delivered training courses for sales and a after sales team in order to increase their knowledge and skills to improve customer satisfaction on and increase sales and achieve their target.
Workshop Supervisor
United Motor Company the Dealer for FCA "Jeep, Dodge, RAM, FIAT and Alfa Romeo" / Riyadh, KSA
/Jan 2016 - Aug 2018
Check and review work in process periodically for 18 technicians.
Maintain productivity and efficiency records on individual technicians.
Ensure compliance with manufacturers policies and procedures.
Evaluate departmental performance through use of the Daily Opera ng Control and other business control tools and take necessary corrective actions.
Technical support for technical issues and escalate it to FCAME Service Engineer
United Motor Company the Dealer for FCA "Jeep, Dodge, RAM, FIAT and Alfa Romeo" / Riyadh, KSA
/Nov 2014 - Dec 2015
LANGUAGES
Arabic
English
PERSONAL DETAILS
Date of birth
28/01/1988
Nationality
Jordanian
Marital status
Married
REFERENCES
Ahmed Karaki
United Motor Company
*.******@***.***.**
Ayed Mustafa
United Motors Company
*****.*******@***.***.**
Perform repair and maintenance work on vehicles, in accordance with me schedules as assigned by service management.
Technical Support and fault resolution.
Technical Instructor
Continuity Learning Centre in Pales ne Polytechnic University / Hebron, Pales ne
/ Jul 2014 - Aug 2014
Deliver technical training for technicians, Electrical system principles. 16 hours. Diagnostic Technician and Workshop Supervisor
Signature Automotive Dealer of BMW, LAND ROVER and RENAULT / Ramallah, Pales ne
/ Jun 2012 - Sep 2013
Working as workshop Diagnostic Technician.
Ensure compliance with manufacturers policies and procedures.
EDUCATION
Bachelor degree of Mechanical Engineering
Pales ne Polytechnic University (PPU) / Hebron, Pales ne / 2011
Bachelor degree of science in Mechanical Engineering with specialization in automotive engineering.
COURSES
more than 250 Training Courses "all certificate on are available upon request"
FCA / Jul 2014 - Present
Train The Trainer “TTT” by FCAME
FCAME / Jun 2018 - Jun 2018
Service Manager training
Autozon (Peugeot) / Jul 2014 - Aug 2014
Vehicle Chassis inspection
Vehicle testing centre in PPU / Sep 2009 - Apr 2010 Vehicle Diagnosis
National Arab Motor (KIA MOTOR) / Jul 2009 - Aug 2009 Parts Inventory sales
Al Mohtaseb for Auto spare parts / Jan 2006 - Feb 2006 GTZ “Training Module Gear Box Maintenance” Manual and Automatic transmission
Jul 2003 - Aug 2003
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