Certified Electronic Health Records Specialist

ERICKA WILLIAMS

(H) 404-***-**** · ******@*****.*** · 410 Gresham Drive, Stockbridge, GA 30281

PROFESSIONAL SUMMARY

Hardworking Coordinator with an organized and detail-oriented approach to keeping the department running smoothly and efficiently on a daily basis. Knowledgeable about related procedures and administrative requirements. Offering 15 years of progressive healthcare experience. SKILLS

● Data entry

● Conflict resolution

● Team leadership

● Strong verbal communication

● Self-motivated

● Clerical support

● Insurance Verification

● Charting

● Medical Records

● Schedule Appointments

● Billing

● Team liaison

● Extremely organized

● Inspection reviews

● Interpersonal and written

communication

● Materials preparation

● Staff development

WORK HISTORY

Jul 2012 - Current

Dunwoody, GA

Coordinator / Emory Healthcare

● Coordinates daily activities of the Clinic Phlebotomy Services staff responsible for registration, collection, labeling and processing of patient specimens for testing

● Monitors operations and productivity daily, Train new employees, Act as liaison between departments

● Maintain integrity of all specimens

● Document issues and take immediate action for correction, attend monthly clinic meetings, Provide in- services for new test and procedures

● Maintain up -to-date records, Resolve lab issues

● Works actively to maintain communication with medical and laboratory staff also patients

● Ensure laboratory is prepared for inspections

● Provide patient care, answer incoming calls daily, and make outgoing calls to patients

● Order supplies Prepare monthly reports, conduct monthly surveys, data entry, and maintenance of lab instruments

● Fax, scan documents into Powerchart

● Verified data integrity and accuracy

Feb 2007 - Jul 2012

Decatur, GA

Phlebotomy Technician / Emory Healthcare

● Greeted and registered patients for laboratory services, answered incoming calls, data entry.

● Hard sticks, urine drug screen, blood cultures, throat cultures, and urinalysis

● Processed specimens

● Filed requisitions daily, monthly reports, perform inspection of laboratory

● Assumed responsibility of Coordinator in his/her absence

● Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation

● Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles

● Stocked phlebotomy cart or carrier with appropriate supplies Apr 2004 - Jan 2006

Clarkston, GA

Phlebotomist/Lab Assistant / Northlake Medical Hospital

● Answered incoming calls, filed paperwork daily, faxed and mailed lab reports.

● Scheduled appointments for patients.

● Communicated with Doctor's offices about labs and reports.

● Drawing blood, processed drug screens, processed specimens.

● Copied, logged and scanned supporting documentation.

● Verified data integrity and accuracy.

● Responded to customer requests via telephone and email. Mar 2000 - Mar 2006

Chamblee, GA

Office Manager / XPRESS Leasing

● Coordinated special projects and managed schedules.

● Ordered all office supplies

● Handled all incoming business and client requests for information

● Answered incoming calls, greeted customers

● Filed paperwork

● Prepared Payroll

● Daily verification of funds through local bank institutions

● Implemented training for new recruits

● Opened accounts, collected on outstanding accounts EDUCATION

DIPLOMA

2019

Norcross, GA

2004

Clarkston, GA

Certified Electronic Health Records Specialist NHA Ashworth College

Certified Phlebotomist A.S.C.P.

Dekalb Technical College

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