Manager Project

David Feingersch

Coral Springs, FL

*****.**********@*****.*** 954-***-****

Executive Summary

Experienced IT Executive, in managing the development, implementation and continuous improvement of mission critical information systems. Expertise in business process analysis, business process design, process improvement/re-engineering, requirements elicitation, requirements planning and requirements management. Accountable for the design, implementation and management of company-wide operational changes that directly impacted customers and added value to service.

Experienced team leader of IT Analysts, developers and software vendors

Implemented new systems across multiple locations in an Enterprise environment.

Proven track record in IT Project Management and Business Analysis functions. Developed business requirements, functional specs, usability monitoring, use case scenarios and performed UAT testing.

Effectively manage software vendors focusing on ROI, quality and on-time delivery.

Professional Experience

Director of IT Core Systems 12/01/2014 – 03/06/2020

Windhaven Insurance, Doral FL.

Senior management position guiding leadership in project implementation. Focused on transitioning mission critical systems to a new platform to manage entire book of business. Ensured technology would support expansion to new states and ensure growth and profitability.

Directed, lead and managed a diverse team of analysts and developers.

Translated technical issues to business language for Corporate leadership.

Responsible for all financial and operational reporting that allowed leadership to make critical up to date business decisions.

Lead the implementation to new policy and claims management system producing a viable CRM on time and on budget.

Managed on shore and offshore development teams, creatively using excess capacity to provide QA function for pilot system.

Created and directed UAT, tested scenarios that produced a go live defect rate of less than 5%.

Provided leadership and product knowledge acumen to successfully translate business requirements into functional specs for developers.

Negotiated with new platform vendor to create an after-hours hotline at no additional cost

Developed a communication format for senior leadership; providing a dynamic, real time update of key metrics, milestones and project status

Implemented a tracking system to effectively monitor defects; providing tracking, communication and resolution

Devised critical interfaces with 3rd party vendors and integrated with new platform. Provided improved interrogation of 3rd party reports, improving underwriting efficiencies

Analyzed contracts and agreements resulting in modifications that developed significant cost savings.

Successfully launched TX as a new market with 2 products with minimal defects and exceeding growth goals.

Business Systems Analyst 11/04/2013 – 11/30/2014

Assurance Management Group, Doral FL.

Manage development team projects including programmers, web designers and reporting departments.

Gather requirements from management and end users and translate to specifications for .net and C# developers.

Act as a resource for system questions and provides user assistance.

Revise existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.

Exhibit solid communication skills and interaction with other people at all levels of the organization.

Responsible for summarizing performance trends and highlighting problem area.

Define and re-engineer business systems or Information System processes by using appropriate methods and tools and partnering with process owners to understand requirements.

Utilize information systems to improve efficiency and makes recommendations for implementation of new systems or necessary upgrades that will best meet customer and company requirements.

Guide implementation of enterprise and system level architectures and systems by creating and communicating well-written documentation and presentations.

Create and provide quality training material for user assistance and system usage.

Resolve issues related to business use of implemented systems or processes by working with systems or process owners and project teams to find acceptable solutions.

Manage systems development or process improvement projects by applying basic project management methodology.

Lead multiple project activities simultaneously, working with internal and external cross-functional groups.

IT Business Analyst/Implementation Manager 08/25/2006 – 11/01/2013

VELOCITY EXPRESS, Coral Springs, FL.

Supported IT Business Services Team in end-to-end software development including business analysis, project management, selection, feasibility, analysis, design, code, configuration, conversion, testing, review, change management, training, go-live, post-implementation support, and continuous improvement/upgrades.

Provide product architecture and technical expertise to the client and to the Company's project team.

Onsite and remote Project Manager for National Pharmaceutical customers such as McKesson, Cardinal Health and AmerisourceBergen.

Analyze client's business processes as well as the technical requirements for successful implementation of the Company's software for mutual integration.

Designed and implemented training using Train the Trainer method and training materials.

IT Operational lead on implementing new technology across multiple offices and states.

Provide post-implementation training to customers.

Mentored the functional and technical consultants on the project team.

Close coordination between company operations, accounting and marketing departments and extensive contact with customers.

EDI subject matter expert integrating customer data from multiple formats. EDI responsibilities include mapping data for developers, QA, level 2 troubleshooting, primary customer contact and the integrity of inbound and outbound content.

Responsible for hand held mobile scanner QA, testing and training.

Involved in hand held mobile scanner application development and troubleshooting on a day to day basis.

Manage website and day to day operations.

Regional IT Director 10/26/97 – 08/25/2006

CONSOLIDATED DELIVERY & LOGISTICS, Miramar, FL.

Managed IT department for $100m region of publicly traded national transportation company (CDV). Managed customer requirements to integrate data to mission critical systems.

Design, analyze, code, implement and train a push button scanning solution to answer needs of major customers.

Directed the modernization of technology from a rudimentary LAN to a state of the art WAN based operation.

Administered Unix/Novel/NT network and managed conversion to a Windows 2K network.

Engineered mobile technology, bar code scanning and Windows/Unix data translation.

Manage technicians to maintain all PC's and support users and LAN's across multiple sites.

Support all Windows based platforms and software.

Write training manuals and train staff as needed.

Project manager for major IT initiatives in the region.

Onsite and remote Project Manager for National Pharmaceutical customers such as McKesson, Cardinal Health and AmerisourceBergen.

Designed, purchased and implemented automated time and attendance hardware and software for the region.

Education

BROWARD COLLEGE, Coconut Creek, FL.

Computer Engineering Technology

Completed studies in networking, applications, theory and circuits.

UNIVERSITY OF JUDAISM

West Coast Affiliate of the Jewish Theological Seminary

15600 Mulholland Drive, Los Angeles, California

Bachelor of Arts: Humanities

Editor-in-Chief of student newspaper "BeSof Maarav"

TEL AVIV UNIVERSITY

Ramat Aviv, Tel Aviv, Israel

Majored in History and Classics.

Certifications

Scrum Master Certified

Military Service

ISRAEL DEFENSE FORCES

Airborne Infantry Unit

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