Desktop Support Engineer
Resume:
Justin Andrei A. Gato
Ibayo Tipas, Taguig City
CP # 094********
Email: ****************@*****.***
Objective: Searching for a position that utilizes my IT Field Support skills, Hardware & Software Troubleshooting, and my Remote Desktop Support with opportunity to enhance and continue learning, installation, planning, quality inspection, and performance tests.
Skills:
Assembling Hardware and Internal Components
Able to provide PC preventive maintenance
Proven ability to perform PC troubleshooting
Knowledgeable on Repairing Computer Desktop & Laptop, Printer (desk Jet, Office Jet,, Laser Jet
Performs Formatting of HDD and Imaging HDD
Able to create image file
Knowledgeable in Installing MS Windows Operating Systems and Software Utilities
Specialized Computer Software and Hardware
Strong capability in supporting and Repair on Desktop Computer, Laptop, Netbook, and PC Hardware and Software.
On-site Installation, Equipment Upgrades
Strong experience of XP, Windows 7 and MS office support.
Able to use remote control software application such as Intelliadmin, Remote Desktop
Willing to undergo training and fast learner
Can work with minimum supervision and Hard working person
Computer Skills: Proficient with
Window NT/2000/2003/2012r2Server/Vista/7/8/10
MS Office/Office 365
IBM Lotus Notes
Internet: Firefox, IE, Google Chrome,
SAG Entire Connection 4.4.1 (MAINFRAME)
Oracle Client v.8,9,10
Adobe Photoshop
Microsoft Outlook
HyperV/ESXi/NAS
Work Experience:
Netmarks Philippines Inc. April 2012 to April 2016
Micro Computer Leader Micro Computer Leader
6/F Electra House Building 7607 Guijo St., San Antonio
115-117 Esteban cor. Rufino Sts, Village, Makati City
Legaspi Vill. Makati City 1229 IT Field Support Engineer
Phillippines (Assigned to Meralco Ortigas,BIR & Maynilad)
IT Staff Engineer
May 2016 up to Present
Jobs and Responsibilities
Done other duties as assigned.
oHandling PC Hardware Software Troubleshooting Issue.
oInstalling Meralco Standard Application and Network Configuration
oHandling Software Application Troubleshooting Using Remote Desktop Support
oPerform Cold Solder on Monitor, Mouse and Other Hardware Related.
Responsible in Repairing Computer Desktop & Laptop, Printer (desk Jet, Office Jet, Design Jet, Laser Jet). Isolation & Troubleshooting of keyboard, mouse, barcode reader,
Responsible on Monitoring for Calls to be deployed for Field Support.
Take responsibilities of maintained user security accounts for window including Desktop configuration, network connectivity, network access issues and printer connectivity and Software Application
Load new or update software and systems on existing equipment and Antivirus Definition.
Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, network virus inoculation, hardware and software trouble shooting Etc.
Installation and configuration of windows NT/2000/XP/professional and applications.
Responsible for troubleshooting, installation, configuration and repairing computer Hardware and Software Issue.
Responsible for performing hardware and software performance regularly.
Personal Info:
Birthdate: January 4, 1990
Age: 26 yrs. old
Height: 5”4’ ft.
Weight: 50kg
Status: Married
Gender: Male
Education:
GIST (Gateways Institute of Science and Technology
San Nicolas, Pasig City (Branch)
Computer Technician
2010 – 2012
Reference
REYNALDO D. CRUZ JR. RODEL SANTARINA
Senior IT Operations Officer Team leader IT-Field Engineer
Indra Philippines Inc. Micro Computer Leader.
Meralco, Ortigas Pasig City Meralco, Ortigas Pasig City
Tel#1626064/CP#092******** Tel#/ none CP#092********
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