Desktop Support Network

Richard Marasky

Richard Marasky

Cell # 314-***-**** ********@*****.***

Profile: Network Support Technician/System admin/Network Admin

Accomplished desktop, IT field technician, offering, versatile support skills, hardware, software, network and wireless network, server, Strong work ethic and problem solver,

readily adapts to change, works independently, and exceeds expectations.

Military Experience

1980 to 1990 US Army Heavy Equipment Vehicle Mechanic. Rank Sergeant E5

Education

New Horizons — St. Louis, MO.

Relevant Courses

A+ Hardware, Software, - Network + Security +

Jefferson College — Hillsboro, MO.

Relevant Courses

Windows NT

Networking Essentials

Windows 2000 / 2003 server

Certifications

A+ Certified Hardware, Software, Network Technician

Network + Certified

Key Software skills:

Dell AppAssure with Server 2012 for backups

Share Point Webpage Web portal 2.1 /3.0

Active Directory, Windows NT, Server 2000, 2003, 2008r2, 2012

Apache Server, SQL Server, Malwarebytes, Spiceworks

Exchange Server 2000, 2003, 2007, 2010, IIS web management

Office 2000, XP/2003, 2007, 2010, 2013, 2016, Ghost, Vipre AV

Symantec Endpoint protection, Symantec Backup Exect

Microsoft CRM, Cloud Services, Acronis True Image

MacAfee, Veritas backup exec, VMWare, HyperV, Quickbooks

Vesta for 911 Emergency response phone systems

Wireless Networks:

Proxim wireless access point, Cisco access points

Radio Labs wireless networks, Point to Point Networks

Network hardware:

Cisco Routers, Cisco Switches, Cisco ASA 5500 firewall appliance

Adtran Router, Adtran Switches, Cisco switches Wireless Routers

Barracuda Firewall and Web Filtering, Cudatel Phone system.

Hardware:

Printers, Server Components, Desktops, Laptops, Barracuda Web filter

Phone systems Shortel, Vertical phone system, IP phones

Dell and HP Servers, DELL, HP, IBM Workstations, Laptops

Juniper switches, Sonic wall firewall, Calyptix firewalls

Experiences.

Select Medical April 2017 to present Systems support specialist III Lake st louis, Mo.

Work onsite with customers at clinics and hospitals to resolve issues with their wireless and wired networks, resolve issues with their desktop and laptop, printer hardware issues.

Work on Desktops, Laptops, printers, iphones, ipads mobile phones, work at customers sites all across St Louis providing Superior Customer service, troubleshoot issues with Avya phone systems.

Work with Active directory, DNS, DHCP troubleshoot issues with the network.

Preform Project work upgrading network equipment, such as firewalls, Network switches, wireless A/P, wireless controllers, setup new computers, printers, scanners per customer requirements, fix issues with phone systems.

Work with vendors for computer and printer hardware, as well as any network wiring.

Perform Adds moves and changes per customer requirements.

General Dynamics March 2014 to April 2017

Network Administrator Fairview Heights, IL

Assisted users at Military bases with Vesta the 911 emergency response phone systems, and all networking equipment to include network switches, servers, workstation issues over the phone, or by remote desktop, and on-site visits, work with phone issues

Troubleshot Issues dealing with HP and Dell servers some issues concerning hard drives, system boards and network interface cards and power supplies

Troubleshot connectivity issues between servers and workstations

Solved issues with Legacy Software and communication between phones and computers.

Managed Active Directory for customers

Built and deployed Juniper network routers for the FAA performed rebuilds of network equipment such as HP servers running server 2003 and 2008

Worked with battery backup units, worked with network backups, solved remedy help desk tickets, ran patch cables for network expansion.

Troubleshot phone system issues, worked with VMware to maintain Virtual machines and created new virtual servers. Work with Group policy, DNS, VMware

USA Mortgage Feb 2013 to March 2014

Server Admin-Network Monitoring Tech St Louis, MO.

Monitored all network devices with solar winds

Performed Patch Management to update all network devices

Managed Microsoft Exchange 2010 setup new mail boxes and permissions, and restored mailboxes with Mail archiver. Managed Active Directory accounts

Setup Cisco ASA firewalls for redundant internet connections and setup of Cisco Any Connect for VPN Tunnel. Along with new VPN tunnels for remote offices

Troubleshot server, network appliances, workstations, network printer issues and maintained all documentation, work with DNS, Group policies Exchange, VMware

Setup and deployed Layer III managed switches in all departments, upgraded the whole network with new layer III switches, manage barracuda phone systems, setup new extensions for new users

Worked with VMware created and managed Virtual Servers.

Managed virus and malware worm removal and protection for the network using Vipre

Troubleshot issues with user hardware, software, network connectivity and the internet

Ensured the availability of all network and critical systems

Utilized patch management to ensure all operating systems are up to date

Ford Hotel Supply Company April 2012 to Feb 2013

Network Administrator St Louis, MO.

Single point of contact for all Technical issues to include workstation hardware, software, network and wireless issues.

Upgraded Severs throughout the entire infrastructure, upgrade and work with Barracuda Web Filter, manage mitel phone system, setup new phones and extensions for users.

Configured and Deployed new Cisco ASA Appliance for the Columbia branch location.

Setup New Cisco Any Connect for all VPN users setup new Wireless network

Build new Servers to be mew Domain controllers at each location

Managed Company Phone system and extensions.

Managed all Domain names, MX records, and domain hosting for company web sites, exchange server 2010, file server, domain controller, SQL server

Created and managed Virtual servers with VMware, work with DNS, and Exchange.

Rewired entire network to fix connectivity issues and labeled all connections.

Troubleshot system failures to include server hardware and connectivity, Cisco ASA firewall connectivity, user workstation, software and internet issues.

Maintained and ensured Critical systems availability and Document issues and procedures

Installed system hardware and software to meet business requirements.

Performed Patch Management to ensure all systems are up to date and secure.

Ideacom Midwest June 2009 to March 2012

Network Administrator St Louis, MO.

Managed all Ideacom 2003r2 severs, and backups

Managed all network security with Calyptix firewall monitoring for backdoor Trojans and destructive malware, opened ports to for phone systems, FTP backups and Sharepoint website, work with Shoretel phone systems at client sites.

Installed and managed network servers, network switches, routers, wireless networks, workstations, troubleshoot issues with users workstations, applications and networks

Installed and managed video conference equipment for customers, opened ports on routers to allow for video traffic.

Made recommendations and purchased new hardware and software for customers

Troubleshot network connectivity issues for Ideacom and customer networks.

Troubleshot Voip phone and phone system connectivity issues routing to Sip providers

Configured Adtran 908 routers with Sip Extensions for client phone systems.

Maintained all company software licenses, Domain registrations and MX records.

Managed client backups, antivirus solutions, Web filtering and Cloud backups.

Documented processes and procedures for building & deployment of servers for clients

Make suggestions for antivirus, web and mailbox filtering for clients.

Managed client Exchange servers created new mailboxes and gave permissions to share mailboxes.

Ensured Client networks are free from Viruses and Malware

Maintained all critical systems, ensure their uptime and all Documentations are up to date.

Star Manufacturing Sept 2008 to March 2009

Systems Technician St Louis, MO.

Troubleshot all network and wireless issues to ensure 100% availability.

Troubleshot all user computer hardware, software and network connectivity issues

Managed wireless access points for rogue intrusions and activity.

Built and deployed new network servers and workstations to meet business needs.

Developed, implemented and managed Sharepoint Services server web page

Monitored network equipment for hardware, software, printer issues and documented issues in the log., monitor network for viruses and malware.

David Mason Associates Aug 2007 to March 2008

IT Support Technician Contract St Louis, MO.

Provided and supported hardware, software and network issues for Ameren UE

And David Mason employees

Troubleshot network connectivity and wireless network issues

Built and deployed new workstations for Both David Mason and Ameren UE users provided upgrades for existing systems

Managed inventory and asset tracking for Ameren UE contractors

Built and deployed new Sharepoint server so contractors could connect from outside the network to get business blue prints

Barnes Jewish Hospital July 2003 to Aug 2007

Desktop Support Technician Contract St Louis, MO.

Provided customers with support on all IBM hardware, clinical software, operating system, network connectivity and wireless issues.

Created and managed Sharepoint Services portal to expand the support for technicians at all locations with critical information, contact information and Vendor information.

Troubleshot print Queue issues at several locations

Built and deployed new IBM desktops and laptops for customers in all departments.

Supported over 2000 users on the network some by remote desktop

Setup and supported Electronic Clipboards in the Admitting Department

Unified Development Dec 2000 to July 2003

Network Administrator Contract Chesterfield, MO.

Built new servers upgraded from server 2000 to sever 2003 with the help of Microsoft migration tool.

Troubleshot hardware, software and network issues

Built and deployed new desktops to ensure all hardware is in compliance of company policies.

Migrated 30 databases from Co-located facility downtown for purposes of redirecting 30 web sites to be hosted in the Chesterfield building, manage cisco phone systems.

Managed Sharepoint website for company purposes.

Managed network related backups, firewall and servers

Birch Telecom April 1997 to Nov 2000

Desktop support -Network support St Louis, MO.

Troubleshot complex issues with workstation hardware, software and network connectivity, via remote services and Site Visits.

Managed network related backups and worked on network servers

Installed system hardware, software and documented procedures per company policy

Traveled to sales offices to setup network equipment, hired contractors to do all wiring

Setup new desktops and ensured that all equipment was updated and working

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