Desktop Support Engineer

OBJECTIVE:

To achieve a challenging and responsible position in a professional organization where i can effectively continue my technical skills. My areas of expertise include Desktop & Network Administration and technical support involving software and hardware.

PROFILE:

Total five years of experience. Fast learner, self-motivated, applying methods and technical updates in my day -to-day work with a high degree of attention and commitment to work.

EDUCATIONAL QUALIFICATION:

B.E.MECHANICAL ENGINEERING – SATHYABAMA UNIVERSITY (2013)

HSC – DEVI ACADEMY CHENNAI

SSLC – DEVI ACADEMY CHENNAI

ACADEMIC TRAINING:

IMPLANT TRAINING at THE INDIA CEMENTS LIMITED, Dalavoi

EXTERNAL TRAINING:

CCNA – Networkers Champ, Bangalore

Network Fundamentals – OSI and TCP/IP models

LAN Switching – STP, PVST, RPVST, Trunking & VPT

Routing Technologies – RIP, EIGRP, OSPF

SKILLS:

Professionally install operating systems and effectively install new computers for clients.

Efficiently capable of trouble shooting internet connection issues.

Strong ability to install peripheral computing items.

Diagnose and troubleshoot basic printer issues.

Performs regular maintenance, hardware and software upgrades.

Work on service requests of one or more types performed by team.

Ability to translate technical issues into understandable business language for end users.

Own root cause analysis and problem solving skills.

Manages work load to complete requests by the due date with in SLA.

Knowledge in Networks, Troubleshoot basic network issues.

Strong hardware knowledge, (Configuration and Management).

Good knowledge of windows operating system.

Experience:

Designation: System engineer

System and Network support and Management for Admin & Sales team.

Rising vendor compliance ticket for desktop hardware & internet links.

PERSONAL INFORMATION:

NAME : S.PRAVEEN KUMAR

FATHER’S NAME : R.SRINIVASAN

DOB/AGE : 16/Oct 1991 / 27 years

SEX : MALE

LANGUAGES KNOWN : ENGLISH, TAMIL

RELEGION : HINDU

RELATIONSHIP STATUS : SINGLE

PERMANENT ADDRESS : 5/483, SRI KARPAGAMBAL NAGAR,

VALLUVAR SALAI, RAMAPURAM,

CHENNAI -600089.

DECLARATION:

I hereby declare all the above information is true as per my knowledge.

Thank you

Date: signature

Place:

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