Desktop Support Office
Resume:
Anthony Pacienza
Philadelphia, PA, 19147
adftqd@r.postjobfree.com
Summary
Versatile technician with 15 years of professional experience. Excellent problem solver with strong communication and technical skills.
Technical Certifications
Microsoft MCSA, Comptia A+, Comptia Network+
Work Experience
Allcovered KMBS (Konica Minolta Business Solutions)
December 2014 – November 2019
Network Engineer
Experienced over 5 years in implementing, designing and support of technologies in the information technology field. As lead engineer for Email messaging solutions I would design, install, and/or migrate our Municipal and Financial clients to a platform that would suite their needs.
Implementation of Tenant Office 365 with Azure AD connect and ADFS for single Sign ON.
Designed, configured, implemented and maintained enterprise messaging solutions in mixed environments including on-premise, cloud-based, and hybrid for our municipal and financial clients.
Responsible for all components of Office 365 including one drive, Skype for business, yammer and SharePoint.
Supporting the end user production environment with implementing and maintaining Active directory environment.
Designing and implementing AD cross forest migration or new forest implementation across all windows server platforms.
Experienced in configuring and deploying the Mailbox servers.
Implementing and Managing Client Access Servers.
Expertise in providing solutions for High Availability in Exchange.
Planning, configuring and managing Messaging security, Administrative security and auditing.
Experience in Monitoring, troubleshooting the server using tools such as event viewer, MMC, Exchange Management shell, power shell.
Defining security boundaries with GPO structure implementation.
Planning, provisioning and deploying Office 365.
Experience Office 365 migrations and hybrid solutions.
Expertise in migration of Microsoft messaging technologies of newer versions.
Migration from ON - premises to online Office 365.
Knowledge in Synchronizing Directory from On-premises to Office 365 using different Identities as per business needs.
Experience in Security and Compliance by Managing Data loss prevention and Data governance.
Proficient in message tracking and troubleshooting to resolve mail delivery issues.
Support assistance in public folder creation, replication, rights assignments, free busy related issues, offline address book, and Calendaring services.
Team player in implementing and deploying MS infrastructure and MS Office 365.
Experience in Administering Exchange Online using ECP or EAC (Exchange Admin center).
Worked with business units to in corporate Office 365 and cloud-based solutions into business operations.
Have provided support for server 2008/R2 2012/R2 on the components, exchange 2007/2010/2013, AD, Networking issues with DNS, DHCP, IIS etc.
Keller Williams Realty
Philadelphia PA November 2010 – Present (part time, as needed basis)
Desktop Support Specialist/Network Administrator
Job duties include the following
Administration of the network both hardwired and wireless.
Installed and upgraded Servers in a production environment.
Administration and occasional upgrades of Routers, Switches and Access Points.
Desktop administration making sure all desktops are running in top condition, Software installation including patch roll-outs and upgrades.
Design and implement a backup solution that meets client needs.
Created and provided users the ability to remotely connect to internal network via a VPN connection.
The Neat Company (Formerly NeatReceipts)
Philadelphia PA April 2008 to January 2010
Customer Support Representative
Reported directly to the Customer Support Manager to ensure company quality standards. Job duties included the following:
Provided phone and online technical support through online chat.
Remote support through LogMeIn, VNC, Team Viewer and GoToMeeting.
Programs included an SQL database product running under various versions of windows including Windows XP, Vista, Windows 7.
Supported a similar MAC based product which did not use SQL as its database.
Hardware support to various types of scanning devices.
Training specialist for new hires.
Consistently set the pace to hit record number of completed service tickets.
The Children's Hospital of Philadelphia
Philadelphia PA June 2006 to January 2008
Information Services Technician
Provide desktop support to various departments.
Job duties included the following:
Installed and upgraded computers in a cross platform WAN based Windows 2000/2003 Active Directory network with Novell. Worked with Healthcare software including Epic, Wellsoft and SCM.
Received numerous service quality awards.
Education
Katharine Gibbs College
Completed degree June 2003
Associates Degree in Specialized Technology
South Philadelphia High School
June 1994
Diploma
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