Desktop Support Engineering
Resume:
CURRICULUM VITAE
Personal Information
Name:
DOB:
Address:
Religion:
Nationality:
Contact No:
Email:
Krishnaprasad C.B
Chilankara House, Vadassery P.O.
Keralassery Via, Palakkad, Kerala
Hindu
Indian
**********@*****.***
Career Objective
To learn and develop my skills in engineering eld to master level under the guidance and atmosphere of a well-established organization.
Academic Pro le
COURSE INSTITUTION BOARD / UNIVERSITY
B.E. Mechanical JCT College of Engineering
& Technology, Coimbatore
Anna University, Chennai
H.S.C KPRP HSS, Kongad
Palakkad, Kerala
H.S.E
S.S.L.C Sreekrishnapuram Central School
Kadampazhipuram, Palakkad, Kerala
C.B.S.E
Roles and Responsibilities
Supporting Hardware and software's for the Client machines. Installation and con guration of local and network Printers. Trouble shooting and repairing of Desktops and Laptops. Outlook con gurations and support
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Setting up new users' accounts and pro les and dealing with password issues; Responding within agreed time limits to call-outs; Working continuously on a task until completion (or referral to third parties, if appropriate); Prioritizing and managing many open cases at one time; Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
Administering & designing LANs, WANs internet/intranet, and wireless networks. Analysing & developing key components using methodology prescribed techniques. Communicating and negotiating with users, specialists, other staff and suppliers Ensure timely escalations are being done for all calls based on criticality of the problem. Successfully resolved user issues regarding connectivity, peripheral compatibility, and standard software usage questions.
Project Work
Title: Estimation of Mechanical Properties of AL 6061 with Graphite Reinforced Metal Matrix Composite
Software Skills
AUTO CADD
SOLID WORKS BASICS
ANSYS BASICS
MS OFFICE, C, C++
HTML
Area of Interest
Automobile Engineering
Manufacturing Technology
Design of transmission systems
Co-Curricular Activity
One day Industrial visit at Fluid Control Research Institute in Kanjikode, Palakkad on 2013 One day Industrial visit at instrumentation at kanjikode,Palakkad on 2013 Attended national level workshop on “Natures Mechanism in Agriculture” Organized by DHRUVAZ 2K17, JCT CET Coimbatore.
Attended workshop on "Vehicle Dynamics" organized by BMW and Volkswagen at GEC, Coimbatore on 5-3-2016.
Attended International Conference “Estimation of Mechanical Properties of AL6061 with Graphite Reinforced Metal Composite” Organized by Dept. of Mechanical & Automobile Engineering Experience
Desktop Support Engineer in Vtech Soft IT Services(July 2017 to Feb2019). Currently working as IT administrator in Sterling holidays resort Munnar. Strength
Positive thinking.
Joyful and calm character.
Have Strong commitment to whatever work I do.
Ability to work in a team with diverse background. Language Abilities
English (Speak, Write, Read)
Tamil (Speak)
Malayalam (Speak, Write, Read)
Hindi (Write, Read,)
DECLARATION:
I hereby declare that all the information’s given above are true to the best of my conscience and knowledge.
Place:
Date: (KRISHNA PRASAD.CB)
Contact this candidate