Head of Global Network Operations

Unit *** Lavender Bldg Cedar Crest Condominium Acacia Estates, Taguig 1630

Mobile: +63-939-*******/+639**-***-**** email: ************@*****.***

CYRIL S. VERSOZA

IT/Network Manager

AREAS OF SPECIALIZATION

Industry or Business Process

Financials

Managed IT Services

Retail

Telecom

Loyalty Marketing

Personal Competences

-In depth experience with design, implementation and support of medium to large enterprise network systems and monitoring tools

-Able to coordinate a diverse team of technical resources in resolution of highly complex and severe operational incidents

-Proactive in finding ways to improve the business processes

-Expertise in team building, setting of expectations and goals, identifying of resource, bridging technical gaps, hiring, technical cross-training, and offshoring of different tasks or business processes

-Reliable, results oriented, and always takes accountability and ownership

-Flexible and maintains positive attitude during constant changes in the organization

-Strong communication and interpersonal skills allowing to effectively interact with different teams and organizations across different cultures and geographical locations

Technology Expertise

-Extensive knowledge and work experience in handling IP Networks, LAN, WAN, security, and wireless

-Extensive experience in handling Operations and Maintenance, 2nd level Support, Engineering, and Implementation of different Networking Technologies

-In-depth knowledge and experience in different Routing protocols like BGP, OSPF, QoS, Site-to-site VPN technologies, NAT, and PBR

-Extensive experience in working on different switching technologies like STP, VLAN, VTP, HSRP, and EtherChannel

-Deployment and Administration experience in Different firewalls like Cisco ASA, Checkpoint, and Palo Alto

-Deployment and Administration of F5, A10, and Citrix NetScaler Load Balancers

-Strong technical writing skills

Professional Experience

TP ICAP PLC

Global IT Infrastructure

Head of Global Network Operations March 2020 – Present

-Leads a team of 16 FTE’s, from L1-L3, responsible for the overall operations of the company’s Global Network Infrastructure.

-Transition different operational tasks from UK IT Network Engineering Team to Manila Network Operations.

Affinion Group International

Global Service Delivery Center

Manager Network Services Nov 2017 – March 2020

-Pioneered a team of 8 Network Administrators in Manila, with 4 dotted line reporting Security Analysts, 2 Monitoring Administrators (Solarwinds) and 1 BCP analyst to offshore and augment Network and IT Services Staffing in the US and Europe.

-Transition Level1/2 Network Operations, Monitoring Operations, and Security Operations in Manila

-Accountable for daily operations and BAU Tasks of IT.

-Create and Supervise a follow-the-sun support model for Network Support, Security Operations Center, and Monitoring Team, with accountability during Manila and EMEA shift.

-Collaborate with different teams to resolve high priority IT Incidents

-Monitor Teams’ performance metrics and compliance to standards and policies

-Responsible in managing new office buildouts

Accomplishments:

-Transition Network Operations tasks from US and Europe to Manila

-Improvement of monitoring tools which enabled the organization to have an accurate alert detection and increased monitoring coverage to ~99% for servers and network devices and circuits

-Built out new office in manila for IT and BPO expansion

-Contributed in cost savings (around 60k USD) by eliminating continuous payment of different Solarwinds licenses that are not being utilized by the company

Crawford and Company

Global Service Delivery Center

Lead Network Engineer for APAC/AU July 2017 – Nov 2017

-Responsible in overall management and operations of APAC/AU Networks of the organization

-Lead a team of contractors in Operation and Maintenance of the Network Infrastructure which includes Cisco routers and switches and Fortigate Firewalls

Accomplishments:

-Implementation of TACACS AAA, with AD integration on all of the network devices across APAC/AU

-Migration of co-located Data Center Provider from Telstra to Optus

Safeway Philtech Inc

Enterprise Network Services

Team Lead – Aug 2016 – July 2017

-Lead a team of 5 FTE’s handling Level 2/3 Network Support Escalations and project support

-Provide strategic and administrative direction to handling project rollouts like Data Center Migration, Retail Network Refresh, and VOIP Migration

-Ensure outage-free and minimal risk Network Changes and Implementations

-Manage different Network devices like Cisco routers, switches, and firewalls, Checkpoint Firewalls, Citrix Netscaler Load Balancers and Bluecoat Proxy Servers

Backstage and retail Network Engineer – July 2015 – Aug 2016

-Responsible in buildouts of network components of backstage sites, which includes offices, distribution centers, and plants.

-Performs implementation across the whole retail network as required by the architecture team to be able to meet company and regulation standards.

-Involved in projects such as VOIP conversion, RISE (implementation of store redundancy), Manila office consolidation, establishment of loyalty sandbox environment, and PCI compliance/remediation initiatives.

Network Support Administrator – June 2012 to July 2015

-Installs, configures, and supports the LANs, WANs, WLANs and Internet systems.

-Handles level 2 escalations of Data Center and Retail and Backstage Network issues

-Fulfills different network requests like opening firewall ports, routing changes, Load Balancer changes, Proxy whitelisting, and IP address assignments.

-Supervises other network support technicians and plan, co-ordinate, and implement network security measures.

-Manages performance tuning and capacity planning activities to enhance the performance of the network resources.

-Analyzes user support statistics and other data and recommend appropriate measures.

-Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.

-Handles Checkpoint Firewalls, Citrix and Alteon Load Balancers, Bluecoat Proxies, and Proteus IP Address Management System.

-Involved with projects like Manila network refresh, Data Center migrations, Retail Network Refresh, and VOIP conversion.

Accomplishments:

-Key contributor in rollout of the following projects and deployments:

oRetail Network Refresh – Lifecycle refresh to replace routers, firewalls, and access points for Safeway’s 1200+ stores

oRetail VOIP Migration – Network deployment support for the VOIP conversion (from Siemens to Cisco) for Safeway’s 1200+ retail stores and ~50 backstage offices

oNetwork PCI Track – Migrate firewall rules from Cisco Legacy FWSM to Checkpoint Firewall

oNetwork PCI Track 2 – Support migrations of servers from legacy 6500’s to new Data Center Switches

oAlteon Load Balancer Decommission – Support migration of VIP’s from Alteon to new Citrix Netscaler Load Balancers

oRetail Merger – Support wireless planning and deployment to convert Albertson’s ~1000 retail stores to Safeway System

oManila Office consolidation – Transferred Makati and Mckinley offices of Safeway Philtech to one consolidated office in Bonifacio Global City Taguig

Regus Business Ventures

Global Service Delivery Center

Senior Network Engineer – Sept 2011 – June 2012

-Responsible in Operation and Maintenance of network switches, routers, firewalls, and DHCP servers.

-Responsible in level 3 escalations of fault tickets.

-Responsible in implementation of projects like new center openings, ISP migration, client migrations, IOS and equipment upgrades.

-Responsible in ensuring company standards when it comes to network design is being followed by the different business centers.

Accomplishments:

-Key contributor in New Center Openings of about 200 new Regus Business Centers globally

-Key contributor in migration of office internet circuits from Verizon to Level 3

Sykes Asia

Regional IT Group Asia Pacific

Senior Regional Network Administrator – Feb 2011 – Sept 2011

-Responsible in administration and 2nd line troubleshooting of networking elements such as core routers, distribution and access switches, Checkpoint, Netscreen PIX, and ASA firewalls, Aruba Wireless controller and AP, including remote administration of elements in sites in Australia, China, and India.

-Responsible in implementation of network expansions for new and expanding business clients.

-Responsible in user management of corporate VPN and network access, definition of new devices in Solarwinds and Siwi backup utility.

-Responsible in maintaining company standards when it comes to configurations and installation of elements.

Accomplishments:

-Buildout and provisioning of multiple contact center clients in the US

Globe Telecom

Network Technical Group

Site Head (Last position) - July 2006 – Feb 2011

-Pioneered a team of 5 FTE’s that provides 1st line on-site troubleshooting of all the devices on-site

-Provide operation and maintenance of all elements inside the International Gateway Facility. This includes international transmission, IP backbone routers, aggregator routers, NGN, and MGW.

-Creates programs and policies that will be helpful in maintaining normal day to day operation of the sites.

-Identifies and resolves customer related complaints whose cause is technical in nature

-Responsible for management and evaluation of new projects for VAS, IN, and data services

Accomplishments:

-Key contributor in Globe’s first ever IP Backbone project

-Project Managed Globe’s IN-Bypass Project to lessen the load on prepaid systems of unli-calls and texts

-Key contributor in one of Globe’s MSC site buildout

-Pioneered ticketing system/processes for more effective handling of infrastructure incidents

CERFITICATIONS/EDUCATIONAL BACKGROUND

Cisco Certified Network Professional: CSCO11767486 Jan 2011 – Feb 2014

Safeway Management Training Program Aug 2015 – Mar 2016

Ateneo de Manila Management Development Training

Guthrie Jensen Effective Facilitation

Guthrie Jensen Business Communication

Safeway In-house Management-in-Transition Training

BS Electronics and Communications Engineering

University of Santo Tomas 2001 – 2006

CHARACTER REFERENCE

Available upon request

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