Sales Representative Customer Service
Resume:
THUVAKARAN PACKIYANATHAN
Toronto, Ontario, M1X 2E6
******@*******.***
CAREER OBJECTIVE
Driven, skilled and highly motivated Customer Service and Computer Technology professional with progressively combined and proven experience in Business Analysis, Strategic Planning, Customer Service, Computer Networking, Client Management, Cooking and Kitchen Tasks, Food and Beverage Operations, Coordination and related scenarios. I am actively seeking a full-time position with your company in the realm of my expertise and broad experience. I aspire to help your organization attain its goals by using my robust organizational skills, genuine passion for professional excellence, highly refined time management abilities and dynamic results-driven work ethic in fast paced multidisciplinary independent or team client-centric environments
CAREER HIGHLIGHTS
●Highly developed and proven creative, operational and results-driven abilities in professional customer service, computer technology, networking, troubleshooting, strategic sales and growth, product management, training, client management, consumer support and business coordination environments
●Refined leadership, negotiating and management skills empowered through years of experience in professional retail administration, kitchen operations and results-focused brand enhancement designations
●Diligent and professionally cemented attention to detail in building client relationship skills, intricate ability to think outside the box
●Strong eye for identifying and resolving problems with viable solutions, inspiring leadership and building trust amongst fellow team members
●Meticulous and results-driven work ethic, whilst implementing strong developmental strategies at the workplace for cementing productivity and results
●Strong functional knowledge and proficiency in MS Word, Excel, Outlook, Access, PowerPoint, Windows OS, Data Entry
●Fluent in English and Tamil - Written and Verbal
●Food Server - Breakfast Club, Sir Robert L. Bolden - September 2014
●Customer Service Class - Centennial College, Toronto, ON - May 2017
WORK EXPERIENCE
GETASSIST
Sales Representative
August 2019 - Present
●Routinely met and exceeded sales goals, while assisting prospective clients with purchasing scenarios, providing them the information on company services and products
●Successfully helped determine pricing schedules for quotes, promotions, and negotiations
●Prepared weekly and monthly reports
●Ensured efficient coordination of sales efforts with marketing programs, while understanding and promoting company programs with utmost tact, diligence and professionalism
●Obtained deposits and balance of payment from clients, while preparing and submitting sales contracts for orders per adherence to company policies, procedures and protocols
●Listened to clients’ and their needs in order to evaluate needs or promote products and services
●Serviced existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales
●Recommended changes in products, service, and policy by evaluating results and competitive developments
FRANKIE TOMATTO’S
Cooking and Customer Service
October 2016 - Present
●Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely manner
●Prepared food, cooked per kitchen protocols, served and handled customer service tasks
●Coordinate and manage multiple projects that support Operational Excellence
●Implemented and ensured compliance with all operating procedures, processes and policies
●Coordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient and timely manner
●Resolved common and complex issues by determining the need of the clients and immediately offering favorable solutions
SHAH TRADING COMPANY
Truck Loader
July 2017
●Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passion
●Loaded trucks on a routine basis, ensuring skids are properly secured for shipments
●Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion
●Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelines
●Increased efficiency dramatically through the continual application of robust and strong work ethic
●Exceeded team goals and overall organizational objectives with strong drive and focus
●Developed strong functional and operational knowledge throughout the field sales process in a professional and conducive manner
EDUCATION AND TRAINING
●Sir Robert L. Borden BTI, Toronto, ON - September 2012
Honor Roll Student (Above 80% average)
●Centennial College, Computer System Technician/Networking, Toronto, ON
September 2016 - 2018 (Graduated)
KEY PERSONAL STRENGTHS
●Highly developed and strong interpersonal skills, effective individualistic communication and coordination abilities within a dynamic and fast paced team environment
●Proven abilities in building and maintaining relationships with people in a proactive manner
●Successfully able to record, remember, and verbally communicate detailed information
●Meticulously organized and detail oriented, able to produce quality work under high pressure and time-sensitive scenarios or conditions
●Able to meet deadlines consistently through a proven track record of superb time management skills, cost effective approaches to operational functions and overall robust style of work
REFERENCES AVAILABLE UPON REQUEST
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