Service Representative Sales

LAVIÑA TUPLANO

Blk * lot ** citrine st. Mirabela Homes Bagumbong Caloocan City · 095********

****************@*****.***

To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

EXPERIENCE

JANUARY 28 2019 – FEBRUARY 02 2019

CUSTOMER SERVICE REPRESENTATIVE, alorica teleservices inc.

Addressed concerns and determined service needs of each caller.

Provided customers with information about potential service upgrades, account changes, and new services available.

Communicated with customers to explain billing procedures, arranged for payment options and processed all payments accurately.

JULY 2017 – JANUARY 2019

TEAM LEADER, SALES AREA MAINTENACE, Yearnings outsourcing cooperative

Kept inventory current and accurate by completing daily cycle counts and monthly audits of specified areas of operations.

Assisted customers with their purchases, processed payments efficiently, and bagged purchases

Provided congenial help to accommodate customers in finding items, increasing revenues and improving customer loyalty.

EDUCATION

JUNE 2010 – MARCH 2012

COMPUTER SECRETARIAL, access computer college

SKILLS

Adaptability & Flexibility

Average Communication

Problem Solver & Analytical Thinker

Leadership & Management

Troubleshooting

Time Management

Outgoing Team Leader with exceptional interpersonal and communication abilities. Offering Three years in total in sales and customer service. History in exceeding sales and service quotas by leveraging exceptional communication, relationship-building and problem solving abilities to make quick, accurate decisions upholding company’s standards and meeting customer needs.

Contact this candidate