Customer Service Training

Raj Purushotham Pothganti

***.*********@*****.***

+971********* (whatsapp)

Call: +971*********

SUMMARY A professional with 5+ years of experience and good communication and training skills Proven expertise Talent Mentoring and Training, Client Relations, Service Delivery, Soft Skills, with an aim to enhance value and performance OBJECTIVE:To pursue a challenging career and be part of a progressive organization that gives scope to enhance my knowledge, skills and to reach the pinnacle in any field with sheer determination, dedication and hard work.

KEY SKILL:

• Good communication skills.

• Provided training for Voice & Accent and process-related.

• Provided training related to communication improvement to new trainees EXPERIENCE:

Company : Genpact India Pvt Ltd.

Designation: Process Developer

Duration: January 31st 2014 to 18 December 2019

Credit Card Inbound Customer Service, for leading Australian financial Institute. Explaining Billing to Customers, regarding overdue, over limit, late fees, interest charges, assisting customers with online troubleshooting and limit increase process.

• Handling Team in absence of the team leader.

• Training New Team members.

• Sharing updates, feedback and data.

• Answering escalated issues of a customer.

• Responsible for ensuring high production quality

• Keeping track of client’s complaints and their resolutions.

• Achieved several certificates and awards related to work performance like star of the quarter etc.

PERSONAL INFORMATION

Name : Raj Purushotham Pothganti

Date of Birth : 26/08/1980

Father’s Name : Late. Purushotham Pothganti

Add : C53/54 first floor front side, sainik nagar, uttam nagar, delhi 110059 Nationality :Indian

Marital Status : Married

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