Desktop Support Engineer

RESUME

NAVEEN KHAN

Mailing Address: E-mail:****.********@*****.***

Rajeev Colony Sec-56A, *************@*******.***

Near Petrol pump Mobile: +91-958*******,956*******

Ballabgarh, Faridabad+91-881*******

Pin No-121004 (Haryana)

OBJECTIVE

Achievement of responsibilities, position with a professional and progressive organization of capabilities and leadership in conductive environment.

PROFESSIONAL QUALIFICATION

Qualification

Year

University & Board

Percentage BCA

2014

MDU, ROHTAK

65%

Pursuing MCA From IGNOU.

EDUCATIONAL QUALIFICATION

Qualification

Year

University & Board

Percentage 12th (Non-Medical)

2010

HARYANA BOARD (HBSC)

58%

10th

2008

HARYANA BOARD (HBSC)

65.5%

CERTIFICATE

D- Link Certified Cabling Expert

ID-N01G1263

NSDC skill india (certify Trainer)

ID-87269

WORKING EXPERIENCE

JCB India Ltd Ballabgarh, C/o Scientific Security Management Services Pvt.Ltd. (E-1, Mansarover Garden, and New Delhi-110015) Since Jun 2013 to Feb 2016 as aGPS Operator.

Lords chloro alkali limited A-264, Ist Floor, Defence Colony, New Delhi, Delhi 110024, C/o MDS Infotech Nehru place Since March 2016 to July 2017as a System Engineer(IT).

Securico Electronics India Limited Plot No.4, 14/3, Mathura Rd, Sector 27, Faridabad, Haryana 121003 Since August 2017 as a Monitoring Officer Jan 2018.

Orion Edutech Pvt Ltd(Ambika Building 217, Lokenath Park, Chinar Park, Rajarhat Road, Kolkata :700157), DDUGKY(Deen Dayal Upadhaya Grameen Kaushalya Yojana) Sec-55 Jeeva Nagar 100-ft Road Ballabgarh Faridabad 121004. Since 1 Jan 2018 to 14 Feb 2019 as a Hardware& Networking Trainer.

Microchip Infotech Systems Private Limited A-102, Lajpat Nagar 4, New Delhi,Delhi 110024 Since 25 Feb 2019 as a Customer Support Engineer Till Date.

JCB INDIA LTD RESPONSIBILITIES

Use Remote tool to support for remote user’s

Using FasTrackerz Software for GPS Tracking.

Check System Work Station Tool Complains

Call complete with in 24 hour

Use Remote tool to support for remote user’s

GPS MIS Details Sent to HR&IR.

Update the data on daily.

LORDS CHLORO ALKALI LIMITED RESPONSIBILITIES

Handling VIP Customers in End User Support (desktop support) environment.

Maintaining Desktop, Laptop Policies As per Organization rule.

Central support for Windows & Printers & Network device Across India.

Configuration and troubleshooting for Windows & Android device for mail configuration and data back up and restore.

Manage Active Directory to assign users rights on Printers, Laptops & desktops.

Providing online Support to user at other locations through.

Installation of Symantec(12.1) /14.1 antivirus and removal of Virus on detection.

Safe Boot/DE installation and troubleshooting.

Coordination with vendor for any hardware specific issues.

Formatting hard disk and reinstallation of the operating system.

Apple Mac OS10 (LION) installation Configuration and troubleshooting.

Log analysis and diagnosis and Report generation. Tally ERP 9

(i)Create Users & Security Control

(ii)Create Ledgers

(iii)Tally ERP 9 back up in Server

(iv)Security Data in Tally ERP 9

(v)Create Company in Tally ERP 9

(vi)Groups

(vii)Sale Note (Order Vouchers)

(viii)Voucher Types

(ix)Tally ERP 9 Synchronization

SECURICO ELECTRONICS INDIA LIMITED RESPONSIBILITIES

Clear Alerts or Handle the Alerts

ISOLATE THE ALERTS & Un- Isolate the Alert.

Two way communication, User & Check (Working or not)

Add the Camera.

Create the pro-Event.

Macro, Work Station & Wonder Wall.

Check & write the Incident Reports.

Re-set the panel through the V-Tas/Hooter through VTAS.

Add Panel & DVR.

Add the Macro in the Template.

Add the person in the VTAS / Geo Roll Up.

Create Template & change the Template according to requirement.

Access the online DVR.

Check the Connectivity of DVR & Panel / Check the Port Status.

Create the Video Clip.

Check the Health Status of DVR.

Take the Snapshot According to Client.

ORION EDUTECH PVT LTD

Install, upgrade, support and troubleshoot for printers.

computer hardware and any other authorized peripheral equipment

Trainee provides to assemble as a computer system.

Motherboard Repair.

SMPS Repair

Installing PCB (Resistor, Diode, Capacitor, and Inductor, transistor And etc.)

LAN, WAN, Management of Switches, Firewalls, DLP, VPN and Email Security.

MICROCHIP INFOTECH SYSTEMS PRIVATE LIMITED

Handling the workstations and laptops.

Re-assemble the workstation & Systems

Install the Sap, IBM lot Lotus and some other software as per company.

Make the daily call reports Google sheet and log the case in HP Care.

Assemble as a computer system.

Motherboard Repair.

SMPS Repair

Installing PCB (Resistor, Diode, Capacitor, and Inductor, transistor And etc.)

FTF Repair.

Make the Details Google sheet about repair items and non repairing items.

Server Rack & KVM Switch assemble & Installation on clients.

Install the RHEL 6.2, 6.5 to 7.4.

VC Connectivity.

SOFTWARE / COMPUTER PROFICIENCY

Language: C, C++:

MS-Office 2003/2007/2010/2011/2013/2016 & Mac

Hardware and Software.

Windows

Tracking Software

Sap and Lotus.

.Net

Tally ERP 9 & Google sheet

TECHNICAL SKILL:

Creating & Managing Local User, Domain User Account.

Creating User Profile.

Complete computer troubleshooting (Hardware,OS, Networking)

Installation and Configuration of Windows XP, Windows 7, 2003/2008 server.

Installation of McAfee and Trend Micro antivirus and update.

eScan anti-virus for windows.

Installing Mac(ms outlook, Software, Office 2011,16)

Configuration Wi-Fi Router

Installing Printers HP LaserJet Pro M225-M226dn, Samsung SCX-3400 Series On IP, HP LaserJet 1012 etc.

LANGUAGES KNOWN

Hindi, English.

PERSONAL DETAIL

Father’s Name Mr. Zakir khan

Date of Birth 14th March 1991

Nationality Indian

Sex Male

Marital Status Married

I hereby solemnly & sincerely affirm that the statements made and information furnished by me are true & correct.

Place: Faridabad

Signature

Date:

(NAVEEN KHAN)

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