Manager Office

*

NZ

CERTIFICATIONS

Certified SURGE

Procurement Advisor,

Bureau of Crises Prevention

& Recovery, UNDP New

York, USA

Certified Roving

Procurement Officer,

Bureau of Management,

UNDP New York

Resource Person/Training

Facilitator on Procurement

Management

UN Learning Facilitator on

HIV/AIDS

Qualified Level 2

Procurement Certification

from CIPS UK (Chartered

Institute of Purchasing &

Supplies).

HARD SKILLS

• MS Office

• MS Outlook

• ERP

NOOR M. ZIA

OPERATIONS MANAGEMENT PROFESSIONAL

HOUSE 35, STREET 4, PHASE 1, BAHRIA TOWN, RAWALPINDI, PAKISTAN SUMMARY

A strategic manager with comprehensive experience in operations and program support functions encompassing the entire spectrum of Procurement and Logistics. Possess strong expertise in the Contract and Lease Development & Management, Warehouse, Asset & Stock Management, HR Management, Safety & Security Services, Staff House and Facilities Management, Fleet and Travel Management, Protocol & Visa Services, Shipping, Customs and Freight, Financial Resource Management, IT Support, Reporting and Representation, and Procurement Audit. ACADEMIC QUALIFICATIONS

• Master of Business Administration, MBA (Project Management) from Preston Institute of Science and Technology Islamabad, Pakistan: Year 2001 – 2002.

• Bachelor of Arts from the University of Punjab, Pakistan: Year 1974 – 1976. EXPERIENCE

Operations Manager, Biowel Diagnostics – Biowel Sciences: Pakistan – Rawalpindi – (Mar 2015 – Aug 2017):

Management of the firm’s overall operations by providing direction and technical advice on the entire cycle of procurement and contracting, marketing and sales, financial management, HR, asset & stock management of diagnostic equipment, accessories and reagents. Critical Achievements:

• Conducted market research and identified leading-edge medical equipment and deployed more than 80 units (Special Chemistry Analyzers and Hematology Instruments with supply of Reagents on Rental basis) within a year and increased the Company’s worth well over 80%.

• Formulated Company’s policies and procedures giving a solid base to the business processes relating to the entire spectrum of operations.

Country Logistics Manager, Save the Children International: Iraq – Erbil (Aug 2014 – Feb 2015):

As Country Logistics Manager executed an over-arching role of logistics management for Save the Children International humanitarian aid throughout Iraq covering Field Offices of Erbil, Sulaymaniyah, Dohuk, and Basra. Conducted international and local procurement and contract management for the Country and Field Offices. Developed and implemented Country Logistics and Procurement Strategy, led in-country logistics activities, including international, national and provincial procurement of humanitarian relief supplies, planned and implemented distributions of NFI’s, administered Asset management, Stock and Warehouse management.

2

SOFT SKILLS

Interpersonal

Communication:

Write clearly and concisely;

Listen attentively; Openly

express ideas, negotiate/

resolve differences; Provide

and ask for feedback; Offer

well-thought-out solutions;

Cooperate and work well with

others; Thrive in a

collaborative environment.

Planning and Organization:

Forecast/predict; identify and

gather appropriate resources;

Thoroughly research

background information;

Develop strategies; Think

critically to solve problems;

Handles details; Coordinate

and complete tasks; Manage

projects effectively; Meet

deadlines; Plan and arrange

activities; Multitask; Create

plans.

Management and

Leadership:

Lead and direct others;

Teach/train/instruct; Counsel

/ coach; Manage conflict;

Help team members set and

achieve goals; Delegate

effectively; Make and

implement decisions; Enforce

policies; Oversee projects;

Measure team results;

Appreciate and acknowledge

team’s performance.

Critical Achievements:

• Imported and custom-cleared Multiple NFIs consignments from international donors transported to SCI warehouses based in Erbil, Sulaymaniyah and Duhok. Dispatched the stock to the IDPs and Syrian Refugees camps to provide immediate relief and saved lives from inclement weather.

• Undertook capacity assessment of the CSOs/NGOs in consultation with WFP for the implementation of WFP Grant for Refugees. The WFP Grant resulted into building Refugees/IDPs technical capacities for earning their livelihoods.

• Identified buildings, negotiated with landowners, formulated Lease Agreements for the Country Office additional office space and five team houses; procured office furniture and equipment; furnished, equipped and operationalized the team houses on regular basis including fortification of the security parameters for the Office and team houses.

Procurement Specialist – Grant Thornton:

Pakistan – Islamabad (Jan 2014 – Jul 2014):

Conducted Post-Procurement Review (Audit) of the World Bank Projects in Pakistan ranging from Goods, Services and Works to hiring of Consultants in the sectors of Health, Education, Municipal, Governance and Agriculture Projects. Developed and finalized the Post Procurement Review, outlining Issues/Observations, Impact and Remedial Measures.

Critical Achievements:

• Conducted the Post Review according to the WB prescribed procedures and highlight the audit recommendations.

• Examined Procurement Records, developed and shared Audit Reports with the Project Authorities and highlighted the deficiencies.

• Finalized and presented the reports to the World Bank to pursue for compliance in the areas of project procurement, asset verification & technical compliance, review of the procurement systems and suggested measures for improvement for identified deficiencies. Head of Procurement Unit, United Nations Development Programme: Pakistan – Islamabad (Nov 2005 – Nov 2013):

Led the Procurement Portfolio of highly complex and technologically advanced products, services and civil works for the CO and the Projects including hiring of international and national consultants with an annual programme delivery ranging $65M-$120M. Ensured compliance of procurement activities with UNDP rules, regulations, policies and strategies; Implemented an effective internal control, proper design and functioning of a client-oriented procurement management system. Critical Achievements:

• Post Year 2010-Flood Disaster, prequalified 70 CSOs through Capacity Assessment (institutional, technical, financial, and managerial) for undertaking various Community Based Infrastructure Schemes in Swat Valley. Awarded Grant Agreements, Cash for Works (CfW) to CSOs and collaborated for successful implementation of 585 Community Based Infrastructure Schemes.

• Planned and carried out Election Procurement for 1997, 2002, 2008 and 2013 National, Provincial and Local Governments Elections in 397 districts of all 4 provinces and tribal agencies throughout Pakistan. The scope of elections procurement included; Procurement of Elections Material and Logistics Management throughout the Country.

• Post-Year 2005-Earthquake Disaster, procured and mobilized inputs consisting of shelters, liquefied petroleum gas, cylinders, accessories, imported 700 prefab units, vehicles, equipment, furniture and comforters to the earthquake affected communities.

• Spearheaded inter-agency tendering process for security, travel, office, shipping services, office supplies, and executed Long Term Agreements.

• Developed over 450 Contract Agreements for Goods & Services and nearly 320 Agreements for engaging International and National Consultants for the Organization. Programme Officer, Sustainable Livelihoods, UNDP:

Pakistan – Islamabad (Jan 2004 – Oct 2005):

3

AWARDS

• 20 Years Distinguished

Services Award – awarded

by the Administrator, UNDP

Headquarters, New York for

Sustainable Human

Development.

• Certificate of Appreciation

awarded by H.E. the

President of the Republic of

Timor-Leste for extending

exceptional procurement

support for the Presidential

and Parliament Election

2007.

• Silver Medal and Certificate

of Best Performance

awarded by the Minister of

Petroleum &Minerals, and

Vice Chairman of the Royal

Commission for Jubail &

Yanbu, Saudi Arabia.

• Distinguished Service

Shield awarded by the Vice

President and Programme

Manager of the Saudi

Arabian Parsons Limited,

Yanbu, Kingdom of Saudi

Arabia, in recognition of my

loyal and dedicated services

to the Project.

• Extraordinary Achievement

Award in recognition of my

Extraordinary

Achievements and superior

Job Performance by the

General Dynamics Services

Company, Islamabad,

Pakistan.

COUNTRIES WORK

EXPERIENCE

Iraq

Jordan

Pakistan

Saudi Arabia

Timor-Leste

Managed portfolio of projects by monitoring progress of work through field visits, project review meetings and technical reviews in accordance with annual work plans. Reviewed periodically commitments and disbursement levels of the portfolio. Administered the effective provision of UNDP support services including financial, human resources, procurement, information technology to the implementing partners. Critical Achievements:

• Collaborated with National AIDS Control Programme, UNICEF and Council of Pakistan Newspaper Editors (CPNE) to develop a specific Code of Ethics on Reporting about HIV and AIDS. Strengthened the capacity of Country Coordinating Mechanism Secretariat with staff and logistical support. Developed a training plan for conducting orientation workshops on HIV/AIDS for CPNE.

• Pursued the National AIDS Control Programme, Economic Affairs Division, and the Ministry of Health for the implementation of the Project on Strengthening National Multi-Sectoral Response to HIV/AIDS.

• Piloted the Simplification and Harmonization Process for District Kohat. Convened meetings with the Government, Implementing Partners, UN Agencies, and the Project. Developed and implemented a Joint Annual Work Plan for the District Kohat.

Manager, Operations Support Services, UNDP:

Pakistan – Islamabad (Jun 1993 – Dec 2003):

Led the Unit consisting of 16 staff members for providing range of services to the Country Office and the Projects; i.e. procurement of goods, services, civil works, UN Common Premises, Construction of the UN House, UN Security, Fleet Management, Asset Management, Travel Management, Events Management, Shipping Services and Cost Recovery for the services extended by the UNDP. Critical Achievements:

• Identified office space, prepared Move Plan of all UN Agencies from different locations of twin-cities to a 19-storey Saudi Pak Tower, named “UN House Pakistan”. Negotiated with the landlord “zero” rent increase for the first three years.

• Identified business processes for converting into web-based applications to address the issues of accountability, efficiency and standardization. Inducted web-applications for managing issuance of Custom Exemption Certificates, Purchase Orders for International and National air travel, vehicles fuel consumption and maintenance schedule.

• Developed training modules, delivered trainings to the CO and Project staff on Procurement Management.

• Formulated UN House Construction Strategy and shared it through presentations with UNHoA. Developed plan for the construction of UN House, undertook space assessment, engaged consultants for initial designing and planning phase.

Administrative Officer, National Rural Support Programme: Pakistan – Islamabad (Nov 1992 – Jun 1993):

NRSP is the largest NGO in Pakistan funded by the World Bank, USAID and the Government of Pakistan for undertaking Poverty Alleviation Projects throughout Rural Areas of Pakistan. Led the overall functions of the Admin and Procurement Unit. Developed Unit Annual Work Plan, Procurement Plan and ensured timely implementation. Initiated Procurement Process for Goods, Services, and hiring of administrative and ancillary staff. Managed Staff Houses, including upkeep and charging rental for the stay of non-NRSP staff. Supervisor, Personnel Support Services – General Dynamics Corp., USA: Pakistan – Islamabad (Aug 1988 – Nov 1992):

General Dynamics Corporation, USA was contracted for the up-gradation of “M Series” Tanks for Pakistan Army at Heavy Rebuild Factory, Taxila, and were working under the auspices of ODRP, USA Embassy, Islamabad, Pakistan. I led the international and domestic travel, management of staff houses, shipping and custom clearance, security management, fleet management, protocol services including liaison with the Government and US Embassy.

Critical Achievements:

4

EXPERTISE

Procurement of Goods &

Services

Civil Works

Contract Development

& Management

Policies & Procedures

Development

Lease Development

&Management

Strategic Procurement

Humanitarian Relief

Supplies

Capacity Development

& Training

Warehouse Management

Asset Management

Human Resource

Management

Protocol, Visa & Travel

Services

Project Startup

Operations

Shipping, Custom &

Freight

Facilities Management

Capacity Assessment of

Implementing Partners

Procurement Audit

Reporting &

Presentation

COUNTRIES VISITED

Cambodia

Indonesia

Iraq

Jordan

Laos

Malaysia

Pakistan

Saudi Arabia

Spain

Thailand

UAE

USA

• During the Gulf War of 1991, I managed evacuation of all international staff from Islamabad within 48 hours timeline through Atlantic and Pacific routes.

• Facilitated US staff to secure users’ privileges at the US Embassy Medical Clinic, Commissary, US Embassy Security and APO use. Facilitated the international staff in obtaining diplomatic privileges from the Government of Pakistan.

• Leased three residential buildings for establishing Team Houses occupied by the managers/engineers/technical crews. Furnished and managed team houses, and deployed staff to provide security and support services.

Admin Analyst, Ralph M. Parsons, USA:

Saudi Arabia – Yanbu (Mar 1979 Sep 1987):

As a Management Consulting firm, Parsons implemented the design, planning and development of Yanbu Industrial City. I provided an overall administrative and legal support to the Economic Development Department mandated with the Industrial, Commercial, and Residential Lease Development for the Royal Commission. Extended administrative support to the Municipal, Health, Utilities, Maritime, Postal and Education Services to the Institutional Development Department. Critical Achievements:

• Developed Lease Agreements for 7 primary industries, 21 light and support industries and 64 commercial businesses for the Yanbu Industrial City. Monitored the Lessees’ performance as per terms and conditions of the Lease Agreements.

• Provided administrative support for the establishment of first 60-beds Hospital at the Yanbu Industrial City.

• Extended support towards the establishment of first International School for Expatriate Children operated by ISS (International School Services) New Jersey, and the first Arabic School Rawadat Al- Ma’Arif, Ministry of Education.

DETAIL ASSIGNMENTS

Procurement Specialist, UNDP Iraq:

Jordan – Amman (Feb 2008 – Apr 2008):

Initiated procurement process for the selection of Civil Work Contractor for the Rehabilitation of Basra Children Hospital. Developed solicitation document invited proposals, conducted evaluation process and awarded contract to the institution selected through competitive basis for the Capacity Development of Youth.

Head of Procurement, UNDP Timor-Leste:

Timor-Leste – Dili (Apr 2007 – Jul 2007):

Developed Procurement Plan for the Presidential and Parliamentary Elections of the Year 2007 for the Republic of Timor-Leste in collaboration with the Election Commission of Timor-Leste and accomplished the entire procurement within the timeframe of four months. Head of Admin & Finance – UNOCHA:

Pakistan – Islamabad (Oct 2005 – Jan 2006):

The UNDAC/UNOCHA team landed in Islamabad consequent to Post-Earthquake 2005, established Procurement and Logistics Operation by developing administrative, financial, procurement and asset management system for UNDAC/UNOCHA.

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