Business Analyst, Peoplesoft
Resume:
Dawn Durr
Brooks, KY *****
***********@*****.***
Professional Experience
Customer Direct
January 2020 – Present
Answered incoming calls and assisted with reservations, confirmations, room requests, and questions for a national chain of hotels.
Familiarity with all day-to-day routine hotel practices, including billing transactions and credit and debit card procedures.
Assisted guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction.
Maintained knowledge of current resort events and upon request arranged tours, transportation, restaurant reservations, and activities for guests.
Created and enrolled customers into membership promotions.
Louisville Gas & Electric & KU
September 2014 – July 2017
Human Resources Business Analyst
Designed Benefits Open enrollment and took from paper to electronic system. Made all new hire documents for New Hire Open Enrollment automated for better compliance and ease of use. This includes maintenance and any upgrades each year for Open Enrollment.
Designed Affordable Care Act automation in Peoplesoft for compliance with federal laws. This included setting up screens, automating it within the new hire paperwork, setting up reporting, preparing the annual print forms and submission to IRS, working bugs fixes and working with other departments to finalize processing.
Automated 75+ SQR reports into one report that generated all the results. Then created an email program to send out results.
Responsible for turnover reporting, weekly compliance reporting,
Served as Subject Matter Expert (SME) on major projects like Fidelity transition. This required travel and setting up new reports and gaining approval from team members to change old processes to new, updated processes to make the transition go much smoother.
Supported all team members via phone and email with any issues that might have occurred system wise. Work with system teams to identify the issue and resolve. Follow-up back to the original team member to let them know issue was resolved.
Developed test plans for all projects, system upgrades, enhancements to ensure all processes work according to the pre-determined goals set.
Worked as the liaison between Information Technology Department and all other departments in the company to communicate needs and issues. This included creating functional and workflow documents to show the IT teams what was needed for enhancements or to design new projects or fixes to current issues.
Maintain all Security in PeopleSoft for the whole organization. Some examples include Permission Lists, Row Level Security, Roles, User Profiles, Tree Manager.
Promptly responding to general inquiries from employees, clients and public via email, chat, phone and fax. This consisted of over 40 inquires/responses per day.
Peoplesoft 5.0 through 9.2.
Papa John’s International, Louisville, KY
January 2000 – September 2014
Sr HRIS Analyst
Support Benefits Open Enrollments for hourly and salaried populations
Help design and implement a new Incentive Compensation System for bonus payouts for all groups.
Created new processes for WOTC credits that brought compliance up to 95% across the board.
Process improvement for 401k Files, Benefits processes and HR in general.
Prepares statistical summaries and reports from HRIS involving payroll information, performance management, and other employee data
Collaborates with functional uses and technical resources to develop and redesign business processes that align with the delivered functionality with PeopleSoft.
Service as a Subject Matter Expert on major PeopleSoft and system technology projects including analysis, requirements gathering, specification writing, upgrades and testing.
Work with other Subject Matter Experts to troubleshoot issues or problems with the PeopleSoft HRMS and provide recommendations for solutions.
Maintain all Security in PeopleSoft for the whole organization. Some examples include Permission Lists, Row Level Security, Roles, User Profiles, Tree Manager.
Promptly responding to general inquires from employees, clients and public via email, chat, phone and fax. This consisted of over 50 inquires/responses per day.
Education
Kentucky College of Business 1998-2000. Associates Degree in Business Management/Social Sciences.
Purdue Global –Bachelor’s Degree in Computer Science December 2019
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