Desktop Support Engineer

MD SOHRAB KHAN

ADDRESS= RO JEE ROAD TRANSIT CAMP DHARAVI

MUMBAI

State, MUMBAI.

Phone - +91-826*******, 829-***-****,

Email -*************@*****.***

PLACE: ROOM NO-12,BLOCK NO,-05 RO JEE ROAD TRANSIT CAMP SION(E) MUMBAI-17

Subject: for IT DESKTOP SUPPORT ENGG /NETWORKING TECHNICIAN,ROUTER, CONFIGARATION

Professional Summary

● Technology-oriented individual with the ability to deliver product fixes and

troubleshoot technical problems quickly. A confident Customer Support

Engineer with expertise in help desk environments assisting customers

while promoting efficiency, respect and patience.

● Quality-focused Principal Consultant successful at managing

customer expectations and delivering exceptional results built on

extensive industry knowledge and abilities.

ACADEMY Qualification

Qualification

Board / University

School / College

Year / Batch

Percentage

DIPLOMA

COMPUTER SCIENCE

HSBTE (HARYANA)

ICL GROUP OF COLLEGE

2013-2016

62%

(I.COM)

B.S.E.B.(Patna)

ISLAMIA COLLEGE

2013

52%

ITI

B.S.E.B.(Patna)

IMTI

2012

78.4%

X

B.S.E.B.(Patna)

Sarvoday high school, Darbhanga

2011

53%

COMPUTER SKILLS

Proficient user of MS Office -word, excel, power point, Access and outlook

Type 50 WPM/ CAD

Professional Training, Cisco certifiecated network associate (CCNA)

Operating Systems : Windows XP/ Windows 7/ Windows /LINUx

Office Automation Tools : all types hardware and networking

PROFESSINAL EXPERIENCE

Current working > I HAVE A 3 YEAR EXPRIENCE IN WESTON COMPUTER IN DADAR (MUMBAI)

TECHNICAL SKILL

OS INSTALLATION WINDOW-7/8/10

ASSEMBLING HARDWARE UP GRADATION TROUBLESHOOTING

MS OUTLOOK 7/8/13/16 CONGIGURATION,OUTLOOK BACKUP & RESTORE AND TROUBLESHOOTING

DISK MANAGEMENT PARTITIONS

PRINTER INSTALLATION AND TROUBLESHOOTING

ANTIVIRUS UPDATE & VIRUS PROTECTION

SCANNER CONFIGURATION & TROUBLESHOOTING

CCNA (Addition course Completed)

SQL,DBMS

TECHNICAL SUPPORT

DOCOMENTATION AND REPORTING

PROBLEM RESOLUTION

SYSTEM UPGRADE

TEAM LEADERSHIP

EXCELLENT COMMUNICATION SKILL

ROUTER CONFIGATION & ROUTER INSTALLATION

LAPTOP BIOS SET UP PASSWORD

DOMAIN SERVER CONFIGARATION SBI BANK AND PNB ALL PROBLEM RESOLUTION

WORK HISTORY

1. Company Name: WESTON COMPUTER PVT Ltd_ Mumbai

Client Name : HP DELL SBI BANK & PNB BANK -Mumbai.

Job Title : Customer Support Engineer.

Work Duration : 12Dec2016-8april2019

Job Description:

Management of all the Desktop and Laptop.

Hardware and Software Troubleshoot.

Call log for faulty parts and arrange the working parts for Users.

Coordinate with Vendor (Dell, HP and Lenovo).

Hardware Issues like No Power, Blue Screen Error, System Slow, Randomly Restart, HDD

Error, Boot Error, RAM Issues, and Graphics Error.

Software Issues like Lotus installation, Configuration and troubleshoot 2 Tier

Installation, Configuration and Troubleshoot, Network Problem, MS Office 7, Data

Backup, Symantec Antivirus, OS Installation WINDOWS XP/7/10.

Troubleshoot through Remote Access (DAM-WARE, VNC, Any-desk)

PERSONAL DETAILS

Date of Birth : 12th of June 1995

Father’s Name : Md. Shahid Khan

Languages Known : English, Hindi, Urdu.

Date:

Place: (Md. Sohrab Khan)

Contact this candidate