Service Representative Manager
Resume:
WALSE, RACHEL BUENAVENTURA
Lot * Blk * Senior De Burgos Montalban Rizal
***********@*****.***
OBJECTIVE
Aiming for a position that would enable me to use and develop my skills in working environment and apply my knowledge and work experience. In exchange, I would be willing to give a good service to your company.
EDUCATIONAL BACKGROUND
2011 – 2015 Colegio de Montalban
Bachelor of Science in Information Technology
Kasiglahan Village, Rodriguez, Rizal
2007 - 2011 Roosevelt College High School
Libongco St. San Jose Rodriguez, Rizal
2001– 2007 Roosevelt College Elementary School Department
Libongco St. San Jose Rodriguez, Rizal
HIGHLIGHTS
Date Entry
Good Communication Skills
Time Management
Critical Thinking
Ability to work under pressure
Proficient Computer literacy
Flexibility/Adaptability/Managing Multiple Priorities
Hardworking
TECHNICAL SKILLS
Microsoft Office Applications
Microsoft Word, PowerPoint, Excel
Basic Graphic Design
Adobe Photoshop, After Effects
Basics in Programming Language
VB.6.0, VB.net, PHP, HTML
Computer Literate
SEMINARS ATTENDED
2nd Information Technology Innovations Congress- Ever Gotesco – Commonwealth
- Embedded System and Artificial Intelligence
WORKING EXPERIENCE .
Secretary/Book Keeper – Sta. Mesa Manila March 2020 – August 2020
Marilyn Cacho Law Office & Associates
Receive calls and Record calls that will need to follow-up or a return-call
Familiarize with clients/retainers and ensure that all their queries are recorded and relayed to the office manager,
Encode income to designated ledger
Ensure prompt collection of all statement of accounts issued to Clients
Keep records accurate and observed confidentiality of records
To assist and preparing documents for notarization, enter the names of the participants and the time of document in the notarial registry
Relying to Attorney Cacho-Domingo or the Associates all message received through phone
Opening email/message Cacholaw1990 and printing the same promptly
Encoding letters and Pleadings and ensuring submission to the Office Manager
Encoder Clerk/I.T. Assistant – San Juan City October 2019-January 2020
ACTS Achi and Ahia Inc.
Encode student’s information to Google contacts and excel files.
Filing and organizing student registration forms.
Creating programs via Excel Visual Basic codings for easier way of encoding data to excel files.
Maintaining accurate information on our database based on the student’s result of examinations.
Assisting IT dept. for assembling computers /setting up computers for company meetings or student meetings.
Installing softwares to office pc’s when needed.
Customer Service Associate - Eastwood City, Libis Quezon City June 2017 – January 2018
VCustomer Philippines Inc (Tech Mahindra)
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Build sustainable relationships and engage customers by taking extra mile
Deal with customer’s concern
Recently Resigned
Customer Service Representative – SM Cyber West, Quezon City July 2015 – December 2016
Synnex Concentrix-Cyberwest
Deal with customer’s concern
Good Communication Skills
Manage large amount of inbound and outbound calls in a timely manner
Ability to multi-task, set priorities and manage time effectively
ENCODER (OJT) – East Avenue, Quezon City Nov 2015 – March 2015
East Avenue Medical Center
Filing the records of the patient
Encoding the records of the patient
Assisting the patient on their files and record
PERSONAL INFORMATION
Date of Birth: February 21, 1994 Civil Status: Single
Place of Birth: Marikina City Citizenship: Filipino
Age 26 yrs. old Mother’s Name: Jasmin B. Walse
Height: 5’3 Occupation: OFW
Weight: 120lbs Father’s Name: Rommel F. Walse
Religion: Catholic Occupation: PWD
Language: Filipino, English
CHARACTER REFERENCE
Gelo Tabon. Mr. Jose Paulo DG. Valdez Agnes Manalo
IT Programmer IT/ICT Head Department Team Leader
Armscor Global Defense Inc Colegio de Montalban Concentrix Cyberwest
095******** 091******** 092********
I hereby declare that the information above agrees with the truth to the best of my knowledge.
RACHEL B. WALSE
Applicant
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