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Service Representative Manager

Location:
Rosario, Rizal, 1860, Philippines
Posted:
September 03, 2020

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Resume:

WALSE, RACHEL BUENAVENTURA

Lot * Blk * Senior De Burgos Montalban Rizal

adfsmc@r.postjobfree.com

+639*********

OBJECTIVE

Aiming for a position that would enable me to use and develop my skills in working environment and apply my knowledge and work experience. In exchange, I would be willing to give a good service to your company.

EDUCATIONAL BACKGROUND

2011 – 2015 Colegio de Montalban

Bachelor of Science in Information Technology

Kasiglahan Village, Rodriguez, Rizal

2007 - 2011 Roosevelt College High School

Libongco St. San Jose Rodriguez, Rizal

2001– 2007 Roosevelt College Elementary School Department

Libongco St. San Jose Rodriguez, Rizal

HIGHLIGHTS

Date Entry

Good Communication Skills

Time Management

Critical Thinking

Ability to work under pressure

Proficient Computer literacy

Flexibility/Adaptability/Managing Multiple Priorities

Hardworking

TECHNICAL SKILLS

Microsoft Office Applications

Microsoft Word, PowerPoint, Excel

Basic Graphic Design

Adobe Photoshop, After Effects

Basics in Programming Language

VB.6.0, VB.net, PHP, HTML

Computer Literate

SEMINARS ATTENDED

2nd Information Technology Innovations Congress- Ever Gotesco – Commonwealth

- Embedded System and Artificial Intelligence

WORKING EXPERIENCE .

Secretary/Book Keeper – Sta. Mesa Manila March 2020 – August 2020

Marilyn Cacho Law Office & Associates

Receive calls and Record calls that will need to follow-up or a return-call

Familiarize with clients/retainers and ensure that all their queries are recorded and relayed to the office manager,

Encode income to designated ledger

Ensure prompt collection of all statement of accounts issued to Clients

Keep records accurate and observed confidentiality of records

To assist and preparing documents for notarization, enter the names of the participants and the time of document in the notarial registry

Relying to Attorney Cacho-Domingo or the Associates all message received through phone

Opening email/message Cacholaw1990 and printing the same promptly

Encoding letters and Pleadings and ensuring submission to the Office Manager

Encoder Clerk/I.T. Assistant – San Juan City October 2019-January 2020

ACTS Achi and Ahia Inc.

Encode student’s information to Google contacts and excel files.

Filing and organizing student registration forms.

Creating programs via Excel Visual Basic codings for easier way of encoding data to excel files.

Maintaining accurate information on our database based on the student’s result of examinations.

Assisting IT dept. for assembling computers /setting up computers for company meetings or student meetings.

Installing softwares to office pc’s when needed.

Customer Service Associate - Eastwood City, Libis Quezon City June 2017 – January 2018

VCustomer Philippines Inc (Tech Mahindra)

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Build sustainable relationships and engage customers by taking extra mile

Deal with customer’s concern

Recently Resigned

Customer Service Representative – SM Cyber West, Quezon City July 2015 – December 2016

Synnex Concentrix-Cyberwest

Deal with customer’s concern

Good Communication Skills

Manage large amount of inbound and outbound calls in a timely manner

Ability to multi-task, set priorities and manage time effectively

ENCODER (OJT) – East Avenue, Quezon City Nov 2015 – March 2015

East Avenue Medical Center

Filing the records of the patient

Encoding the records of the patient

Assisting the patient on their files and record

PERSONAL INFORMATION

Date of Birth: February 21, 1994 Civil Status: Single

Place of Birth: Marikina City Citizenship: Filipino

Age 26 yrs. old Mother’s Name: Jasmin B. Walse

Height: 5’3 Occupation: OFW

Weight: 120lbs Father’s Name: Rommel F. Walse

Religion: Catholic Occupation: PWD

Language: Filipino, English

CHARACTER REFERENCE

Gelo Tabon. Mr. Jose Paulo DG. Valdez Agnes Manalo

IT Programmer IT/ICT Head Department Team Leader

Armscor Global Defense Inc Colegio de Montalban Concentrix Cyberwest

095******** 091******** 092********

I hereby declare that the information above agrees with the truth to the best of my knowledge.

RACHEL B. WALSE

Applicant



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