Machine Operator Customer Service

JENNIFER BIRCH

Wadsworth, Ohio *****

**********@*****.***

(330) 701- 8344

SUMMARY

Seeking a position that will expand and develop my skills with enthusiasm, and professionalism. Looking to utilize my exceptional communication and organizational skills in reaching agency goals while enhancing my career in the process.

SKILLS

●Strong work ethics with the ability to work in a fast-paced, multi-task environment

●Mathematical/analytical skills/MS Office

●Apt in working with a diverse population demonstrating compassion and empathy

●Effective leadership abilities resulting in quality customer service

●Demonstrated quality control with accuracy while working independently

PROFESSIONAL EXPERIENCE

Medina Metropolitan Housing Authority Medina, Ohio 2019-current

Management Assistant/Resident services

●Customer service with current and potential tenants by answering phones, making copies, emails.

●filing for recertifications and intake appointments

Creco Corporation Seville, Ohio 2011 – 2018

Head Machine Operator

●Repaired, adjusted and maintained 18+ machines to ensure quality production and minimal unplanned stops.

●Worked in a fast-paced, high speed environment, following standardized work, while maintaining a clean and safe environment.

●Provided training for new hires ensuring proper machine set up with quality control procedures

●Conducted quality control for manufactured parts prior to production resulting in a cost savings

Fastenal Akron, Ohio 2004 – 2009

Inventory/Product Handling/Plating Manager

●Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules

●Controlled and maintained local, state, and federal environmental standards with zero violations

●Coordinated and managed the hiring process of new employees in facilitating company guidelines and policy

●Increased the frequency of inventory audits ensuring a 99% order accuracy

●Supervised personnel with empathy and integrity

●Implemented and developed the 5S inventory control process resulting in 200K annual cost savings

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