QA Engineer
Resume:
Meranda Lashock
Columbus, Ohio
**********@*****.***
Summary
* ***** ********** ** ****** Quality Assurance Engineering with a track record of extensive test planning, documentation of tests with examples, and cross device testing against Android, iOS, PC, and Mac. Always willing to learn and value continued education to help processes.
Employment History
BarkBox
QA Engineer
Columbus, Ohio
October 2017 – Present
Assist with continued improvement of the performance testing process, including best practices around the Performance Center of Excellence
Work together with software and network engineers to improve system performance
Working closely with developers on story card under development and ensure the quality of development is of highest standard
Work with functional QA & Development teams to troubleshoot and improve identified performance bottlenecks
Participate in developing and maintaining good working relationships with peers in product development, project management and client services
Works closely with development manager to creates and/or contributes to test plans and test procedures
Communicates significant issues or developments identified during quality assurance activities and provides recommended process improvements to management
BarkBox
Customer Service Rep.
Columbus, Ohio
October 2015 – October 2017
Signed up new customers, retrieved customer data, presented relevant product information, and cancelled services
Trained new employees on email, chat, phones and internal systems
Received an average 95% customer satisfaction rating and maintained a 13 customer contacts per hour
Researched complicated cases without prompting to provide more comprehensive service to customers
Education
Key West High School
High School Diploma
Graduated June 2010
JavaScript Circuit Certificate, General Assembly acquired January 2019
SQL Bootcamp, Udemy May 2019
Ruby on Rails Bootcamp, Udemy May 2019
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