MS Excel, SQL, Power BI

APURVA SHARMA

I-**, First Floor Subash Chowk, Laxmi Nagar, East Delhi, NEW DELHI-110092 999-***-**** **********@*****.***

Professional Summary

Highly skilled, competent and well-experienced data analyst with organized, enthusiastic and focused approach to work seeks to establish a career with a company desirous of building a solid team of analysts for business development and strategy design purposes.

Skills

Microsoft SQL

Advanced Excel

Microsoft Power BI

MIS reporting

Python

Work History

Data Analyst

GlobalLogic Technologies Limited

Nov 2015 – Apr 2017

Produced ad hoc reports and documents for senior team members

Involved in analyzing and presenting data in variety of formats using internal analytical tool (Crowd Compute)

Verifying, editing and categorizing a catalog of products in the form of queues for Google

Quality Audits and making reports using Google spreadsheets

Tracker Management

Associate Project Consultant

LiquidHub (A Capgemini Group Company)

July 2017 – Apr 2019

Microsoft Solutions Team

Working with internal and external clients to devise and implement solutions related to process or quality improvement

Performing SWOT analysis and understanding the client’s overall goals to analyze the current progress for strengths and areas needing improvement

Collaborating across departments to achieve targets within timeframes.

Coordinating with employees in other departments for handling complex or unique customer service requests

Provide a real-time, conversational support experience to Microsoft’s Sales Team

Deal with incidents and problem management within a system, ensuring problems get resolved and issues are addressed at the right level

Develop and execute database queries and conduct analyses

Publishing daily Power BI Reports based on Service Now Tickets, by compiling all the ongoing incidents in multiple projects with effective visualizations

Education

B.Tech (Computer Science)

Noida International University

Gautam Buddh Nagar, UP [2015]

Strengths and Interests

Problem-solving abilities and proactivity

Tact and diplomacy when handling escalated customer service issues

Being able to work under pressure and to multitask

Having strong will power and desire to learn

Empathetic

Driven to find resolutions within a reasonable time frame

Achievements

Successfully completed the Data Analysis Certification 2014 program developed co-jointly by HCL Technology.

Winner, Hackathon competition in DEV-FEST 2013 conducted by Google Developer Group(GDG).

Awarded Certification of Recognition for the contribution as volunteer in the event Youth Vibe a National Open Fest 2013 by Youth Vibe Group, Noida International University.

Declaration

I hereby declare that all the information above are true and correct to the best of my knowledge and belief.

Apurva Sharma

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