Manager Service

J. ISSAC RODALPH,MSW-HR.,

Mobile : **** 739-***-****, 994-***-****

Email : ************@*****.***

Joe Villa, Plot No – 5, S.A.S. Nagar,

Newtown, Thiruvarambur,

Trichy 620 013, Tamilnadu,

India.

SUMMARY

Manager in sales department with proven career track of making positive organizational change, increasing employee satisfaction, production and retention. Looking to join a progressive organization as a Manager in Sales & Service or Human resource specialist to provide high end administrative support in the human resources department.

OBJECTIVE

MANAGER, SALES & SERVICE DEPARTMENT (ELEVATORS)

EMPLOYMENT HISTORY

Period - 8 May 2017 to Till date

Infy Elevators Trichy – Tamilnadu – India.

Handled Lifts –Johnson, Dream, Limra, Otis, Kone, Johnson, Voltos, Supriya

I carried out the following duties as Manager, Sales & Service Department.

1)I am responsible of three Branches in Tamilnadu. ( Trichy, Thanjavur, Karur, Manaparai)

2)Meeting customer to get new jobs,

3)Recruiting Technicians

4)Coordinating man power to meet up 100% of the job requirements

5)Arranging the materials for service department

6)Assigning right job to the right technician

7)Inspecting the quality of regular services

8)Inspecting the quality of regular services

9)Maintaining service point reports

10)Giving more awareness on safety equipments and orientation

11)Organizing regular training sessions for technicians to close competency gap in developed areas

12)Organizing to attend trade shows, conferences for the professional Development

13)Appraisals and Perks

14)Resolving conflict within employee as well as at customer end to maintain a healthy working ambience

Period - 01 Ocotber 2011 to 30 April 2017

ZacRu Lifts, Trichy – Tamilnadu – India.

Handled Lifts –Johnson, Otis, Kone, Johnson, Voltos, Zuji & Supriya

I carried out the following duties as General Manager, Sales & Service Department.

1)I am responsible of three Branches in Tamilnadu. ( Trichy, Karur, Manaparai)

2)Recruiting Technicians

3)Meeting customers to get new jobs

4)Coordinating man power to meet up 100% of the job requirements

5)Arranging the materials for service department

6)Assigning right job to the right technician

7)Inspecting the quality of regular services

8)Inspecting the quality of regular services

9)Maintaining service point reports

10)Giving more awareness on safety equipments and orientation

11)Organizing regular training sessions for technicians to close competency gap in developed areas

12)Organizing to attend trade shows, conferences for the professional Development

13)Appraisals and Perks

14)Resolving conflict within employee as well as at customer end to maintain a healthy working ambience

15)Payroll Management

Period - 02 May 2010 - 30 September 2011

Limra Elevators, Trichy – Tamilnadu – India.

Handled Lifts – Limra, Supriya, Johnson, Otis, Kone, & Supriya

I carried out the following duties as Manager, Sales & Service Department.

1)I am responsible for three branches in tamilnadu. ( Trichy,Karur, Manaparai)

2)Arranging the materials for service department

3)Monthly Preventive Maintenance

4)Assigning right job to the right technician

5)Inspecting the quality of regular services

6)Maintaining service point reports

7)Giving more awareness on safety equipments and inspecting while they work in the site

8)In case of any emergency I attend the major break downs and repeated complaints

9)Technical Assistance for technicians attending Major Break down & Emergency calls

10)Coordinating man power to meet up 100% of the job requirements

11)Preparing & Submitting of Tenders

12)Contract Negotiations

Period - May 2009 - April 2010

Supriya Elevators Trichy – Tamilnadu – India.

Handled Lifts – Supriya, Johnson, Otis, Kone, Ece, & Supriya

I carried out the following duties as Service Team Leader.

1)Arranging the materials for service department

2)Monthly Preventive Maintenance

3)Assigning right job to the right technician

4)Inspecting the quality of regular services

5)Maintaining service point reports

6)Giving more awareness on safety equipments and inspecting while they work in the site

7)In case of any emergency I attend the major break downs and repeated complaints

8)Technical Assistance for technicians attending Major Break down & Emergency calls

9)Coordinating man power to meet up 100% of the job requirements

10)Preparing & Submitting of Tenders

11)Contract Negotiations

Period - 10th September 2001 To 22 December 2006

Aldoseri Investments. W.L.L. – Bahrain.

Handled Lifts – Mitsubishi, Otis, Schindler, Cenia & Fuji,

I carried out the following duties as Lift Mechanic .

1)Commissioning

2)Monthly Preventive Maintenance

3)Servicing Mechanical parts and Electrical Boards,

4)Attending to Break down & Emergency calls

5)Replacing spare parts and other components, if required

6)Troubleshooting faults

Period - May 2000 To September 2001

Syscon Trading & Mechanical Services Co. W.L.L. – Bahrain.

Handled Lifts – Mitsubishi & Orona,

I carried out the following duties as Lift Mechanic .

1.Following Drawings

2.Installing & Dismantling

3.Assembling (car & counter brackets, Roping, door frames, slings, sill, cabin)

4.Connecting all Electrical wirings

5.Commissioning

6.Monthly Preventive Maintenance

7.Servicing Mechanical parts and Electrical Boards,

8.Attending to Break down & Emergency calls

9.Replacing spare parts and other components, if required

10.Troubleshooting faults

Period - 1st August 1998 To 16th February 2000

Apex Precitech – Coimbatore.

Handled Job – Assembling the Gauges,

I carried out the following duties as Fitter.

1)Assembling Apex Top Arm Load Gauges for Ring frames and speed frames.

2)Assembling Apex Top Roller Load Gauges for Draw frames, Combers and Lap formers.

TECHNICAL EDUCATION

5th August 1996

To

22 July 1998

FITTER (National Council for Vocational Training)

DON BOSCO INDUSTRIAL TRAINING CENTRE,

PO.BOX NO – 10, K.PUDUR, MADURAI,625007, TAMILNADU, INDIA.

7TH JUNE 1999 TO

26TH JUNE 1999

CNC PROGRAMMER

PSG COLLEGE OF TECHNOLOGY & POLYTECHNIC.

COIMBATORE 641 004.

PROFESSIONAL EDUCATION

July 2013

FIRST CLASS

M.A.S.W-HR., DEGREE OF MASTER OF ARTS IN SOCIAL WORK (FIRST CLASS)

TAMILNADU OPEN UNIVERSITY, SAIDAPET, CHENNAI 600 015, TAMILNADU, INDIA

July 2011

FIRST CLASS

B.A.S.W-HR., DEGREE OF BACHELOR OF ARTS IN SOCIAL WORK (FIRST CLASS)

TAMILNADU OPEN UNIVERSITY, SAIDAPET, CHENNAI 600 015, TAMILNADU, INDIA

SKILLS & STRENGTHS

1.Excellent Communication skills

2.Good coordinating ability to work as team and also lead team

3.Maintain rapport with employee as well as company

4.Capable of handling negociations

5.Good customer service skills

6.Ability to handle jobs independently

7.Ability to work with minimal supervision

8.Efficient and hardworking

PERSONAL INFORMATION

Date of Birth - 30th March 1978

Religion - Christian (Roman Catholic)

Marital Status - Married

Nationality - India

Passport Number - H 5 5 0 5 0 5 1

Valid Date - 18/06/2009 TO 17/06/2019

Driving License - Yes

Languages Known - English, Tamil, Hindi & Malayalam

INTERESTS

Table Tennis, Billiards & Snooker, Playing Rhythm Pad, Listening to Music & Cooking

DECLARATION

I hereby declare all the information provided above is true to the best of my knowledge

Thanking You,

J. Issac Rodalph,MSW-HR.,

Contact this candidate