Service Representative Sales

NAOMI FIERRO

***** ****** ***** ****, ** Paso, Texas, 79936 • 915-***-**** • ************@*****.*** High School Diploma - 2005

Fabens High School - Fabens, TX

Criminal Justice - Some college (No degree)

El Paso Community College - Valle Verde Campus - EPCC VV - El Paso, TX Customer Service Representative - June, 2018 to Present Empire Today LLC - El Paso, TX

Events Specialist - July, 2017 to May, 2018

Crossmark - El Paso, TX

Apparel Sales Associate - October, 2007 to October, 2015 Target - El Paso, TX

Flexible and focused team player with expertise in customer relationship management, supply and demand planning, time management and program management.

Good listening skills

Customer service

Team leadership

Self-motivated

Professional telephone demeanor

Conflict resolution

Extremely organized

Quick learner

Computer proficient

International sales support

Skilled in Microsoft Word, and Excel, data entry

Provided ongoing guest service, including product or service advice. Solving customer's problems and suggestions

Questions customers and collected information to understand needs and offer solutions quickly. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Provide product samples, coupons and informational brochures or other incentives to persuade people to buy the product Answering incoming calls to provide about the products, services, store hours and promotions Arrange merchandise with signing and appealing displays to encourage sales and move overstock items Stocked shelves and supplies and organized displays Assist customers by finding needed items and checking inventory for items at other locations Used register to ring up customers purchases process payments and issues receipts Professional Summary

Skills

Education

Work History

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