Customer Service Sales

JAQUELINE VEGA

***** ****** **. *** **** Austin, Texas 78758 (956) 269 – 3330 **********.****@*****.***

OBJECTIVE

Recent graduate of with experience in mathematics, computer science and educator experience with a range of elementary to high school students. Self-motivated and a strong history in leadership and teamwork as a member of various organizations and customer service jobs. Mathematics and technology language proficient with various knowledge obtained in advanced courses and presentations in computer science and mathematics.

EDUCATION

TEXAS A&M INTERNATIONAL UNIVERSITY – Laredo, Texas

Bachelor of Arts in Mathematics, May 2020

SKILLS

Software Development proficient (Visual Studios, C++ and C# language)

Microsoft proficient (Windows, Word, PowerPoint, Excel, etc.)

Bilingual in English and Spanish

Excellent customer skills

Leadership skills in managing a group of people and projects

BUSINESS AND MARKETING EXPERIENCE

ATOMIC INTEGRITY – Austin, Texas

(June 2020 – Present)

Account Manager (promoted on June 22, 2020) develop skills in

Sales

Educating and training new employees, following the motto “Replacing yourself” to be able to get promoted into Junior Executive.

Micro-manage a team by developing morning meetings, presentations in sales and marketing, retraining and developing new prospects to grow into promotion.

Creating and executing business trips to neighboring cities and states to allow for growth in skills and new data.

Planning new territory and events to source, plan, license, and negotiate business data.

Educating yourself in investing and saving for the future promotion as well as opening a new campaign with the proper team and skillsets.

Account Executive (entry-level) developed skills in

Sales

Research and analyzation of marketing strategies using demographic and geographic areas in Austin, San Antonio, Killeen, Temple, San Marcos, Houston, etc.

Self-managing data and knowledge collected to increase productivity in sales.

Self-motivation

Public speaking by creating presentations and meetings to help develop myself as well as new trainees.

WORK EXPERIENCE

SALES ASSOCIATE, FOLLETT/TEXAS A&M INTERNATIONAL UNIVERSITY – Laredo, Texas

(August 2019 – April 2020)

Responded to telephone inquiries by providing quality service to customers and associates.

Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Provided excellent customer service and maintained customer base.

Stock, organized, and maintained inventory with accuracy and efficiency.

Maintained and created merchandise displays, ensuring strategic placement of product in order to maximize sales.

Assisting customers through phone and in-person in a fast-paced environment and processing customer payments by cash, debit and credit card

CASHIER/SERVER, KA RESTUARANT – Laredo, Texas

(October 2016 – May 2019)

Provided and practiced excellent customer service by

Assisting customers with phone and in-person orders in a fast-paced environment and processing customer payments by cash, debit and credit card.

Acted as manager by supervising and training new employees on their duties in

Stocking and categorizing products and merchandise.

Following protocol in uniform and customer service etiquette.

Creating flavored and organic drinks.

Maintaining a clean environment.

CASHIER/SERVER, BBQ PARK – Laredo, Texas

(May 2017 – June 2017)

Provided and practiced excellent customer service by

Assisting customers with in-person orders in a fast-paced environment and processing customer payments by cash, debit and credit card.

INTERN, VARCITY MAGAZINE/JS STUDIO – Laredo, Texas

(July 2015 – October 2015)

Created and edited Sport-related pictures and created templated for a magazine issues and school yearbooks in Alexander and United High School using Adobe programs such as Photoshop and Illustrator.

Scouted gifted athletes in Laredo to obtain interviews and create articles regarding their talent in the sport.

SOFTWARE DEVELOPMENT PROJECT

(September 2019 – May 2020)

Developed a mobile application using GSTRBAC, UML design and C++.

Designed a policy system that can control users’ access to resources based on time and location to allow for better data security. Our current system is an original work based on a theoretical design created by our mentor, Dr. Al Lail in 2013.

2019 FALL STUDENT CONFERENCE - 2nd place winner presenting “A Software Design for Mobile Applications with Spatio-Temporal Authorization” project.

ORGANIZATIONS

TEXAS A&M INTERNATIONAL UNIVERSITY – Laredo, Texas

COMPUTER SCIENCE CLUB

(August 2020 – May 2020)

Acted as Treasurer for the spring semester

Created learning events for the club

CAMPUS ACTIVITIES BOARD (CAB)

(August 2016 – December 2018)

Active member in providing a diverse of events for TAMIU students, staff, and the community by

Catering at the BBQ and Photo booth event during Welcome Week

Helping the officers with the food and signing in of students during El Grito event

Assisting with organizing the booths in the Halloween Fest

KAPPA DELTA CHI SORORITY

(April 2017 – December 2018)

Acted out as Special Projects Co-Chair by creating fundraising and social events

KAPPA DELTA EPSILON

(September 2017 – Present)

National honorary educational fraternity

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