Analyst Manager

Jo Camp

***** * ******* ****** *****, Houston, Texas 77082 - 713-***-**** (C) ********@*******.***

Summary

JDE Distribution Business Analyst possessing a combination of skills, including root cause analysis,

development of process improvements, quality assurance assessment, and end user acceptance

testing in high pressure environments. Seeking opportunity of obtaining a challenging position as

Business Analyst that would increase business productivity of the organization and in turn enhance

my skills and competencies.

Comprehensive background extends over twenty years utilizing several JDE instances including

World, XE, One World and 9.1 for one company

Highlights

Business systems analysis Expertise in US sales tax (Vertex)

Advanced problem solving abilities Strong work ethic

Business process improvement Experience in working with business and IT

Usability focused functional design and across all phases of software development

testing life cycle

Experience

National Oilwell Varco

Business Analyst

February 2011 – August 2020

Houston, Texas

Identified process boundaries and determined opportunities to automate processes and

functions

Boosted company efficiency and customer satisfaction by streamlining processes deemed

inefficient

Documented process flows and developed requirements for functional improvements and

enhancements

Performed as functional lead of CDI Technologies implementation of e-commerce/customer

portal

Member of software selection team

Member of distribution software upgrade team working under distribution process owner

National Oilwell Varco

Western Hemisphere JDE Helpdesk Manager

October 2006 – February 2011

Houston, Texas

Contributed to research, selection and implementation of helpdesk software (BPM/Remedy)

Documented helpdesk tickets and resolution

Worked with upper management to ensure appropriate changes were made to product to

support customer satisfaction

Identified repeatable product problems and reported via company issue log

National Oilwell Varco

Implementation Team - Distribution Lead

January 1998 – October 2006

Houston, Texas

XE distribution team lead responsible for sales, inventory and procurement processes

Coordinated installation of software systems and collaborated on the design and

implementation of new features

Moved quickly from prototyping to enterprise-quality robust implementations

Coordinated continued performance assurance of software applications and automated

performance test scripts

Identified areas of the application to be regression tested

Education

Ohio State University 1983

Columbus, Ohio, United States

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