Information Security, Desktop Support

Angel Martinez

720-***-**** ********@****.***

SKILLS

Risk assessment methodology

General Knowledge of common application security architecture and vulnerabilities

TCP/IP and system administration

Install firewall and data encryption programs

Team and project leadership

Security Information and Event Management

Intrusion Detection Systems

Ability to stay up-to-date with current cybersecurity threat landscape

WORK EXPERIENCE

Shane Co Centennial, CO

IT Analyst 10/2018 – 11/2019

Supported Microsoft Active Directory, Exchange, Windows and supplementary IT infrastructure systems

Performed computer Security Incident Response undertakings for a corporate organization

Responsible for effective provisioning, installation/configuration, operation, upgrades, and maintenance of hardware, software and applications

Advanced knowledge in using, configuring and administering IT monitoring and management solutions with Microsoft SCCM

Tested data safekeeping, including detailed review of systems architectures and connectivity

Researched new developments in IT security in order to recommend, develop and implement new security policies, standards, procedures across a major global enterprise

Monitored and analyzed Intrusion Detection Systems (IDS) to identify security issues for remediation

Children’s Hospital Colorado Aurora, CO Desktop Services Technician Senior 09/2014 – 10/2018

Achieved a high level of productivity (300 tickets a month) in desktop support for one site, including clinicians, clerical and administrative

Successfully administered user accounts, O365 mailboxes, and security and distribution

Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates using SCCM

Created and maintained computer accounts and security via Active Directory

Collaborated with information security, and business partners for encryption (Securedoc) issues

Documented processes and requirements

Participated in revolving on-call schedule to provide 24/7 service to users

Worked with third party vendors to resolve issues with hardware or software covered by annual maintenance agreements

Point of contact for encryption related issues

Hewlett-Packard Denver, CO

Field Service Technician 05/2014 - 09/2014

Matched line item order equipment and associated accessories together in preparation for transport to customer site for onsite IMACD for Colorado Department of Human Services

Oversaw hardware and software issues in both laptop and desktop systems to include software installations and configuration

Provided tier 1 and 2 level support

Presented functionality, use, and value of new equipment, service options and software

Arrow Electronics Centennial, CO Tech Specialist 02/2013 – 12/2013

Completed data wipes, re-installs, upgraded and repaired laptops/desktops

Installed software packages, upgraded and updated software/hardware

Resolved application and system errors

Bios passwords resets, Mac iOS imaging, troubleshooted Androids/iPhones

Local Mobile Colorado, LLC. (Project) Aurora, CO WordPress Website Security Auditor (Internship) 07/2012- 09/2012

Located security risks in WordPress sites

Deleted abandoned user accounts

Troubleshoot, and repair important security vulnerabilities to protect sites from hacking, spammers and bots

Installed and configured backup protection to FTP or email for protection

EDUCATION

Currently pursuing CEH Certification

Colorado Technical University Aurora, CO Master of Science in Information Technology - Security Management 09/2017

Related Coursework: Network security, Software information assurance, Cybersecurity threats

ITT Technical Institute Westminster, CO

Bachelor of Science, Information Systems and Cybersecurity 12/2015

Related Coursework: Windows Security, Linux Security, Security for web applications and social networking, hacking and countermeasures

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