Executive Office
Resume:
Mary Udie, MBA, PMP
Dallas, Texas
******@****.***
http://www.linkedin.com/in/maryudie/
PROFESSIONAL SUMMARY
Strategic executive with an extensive record of experience in strategy implementation, a focus in top performance improvement methodologies in health information technology (HIT), various industries digital transformation delivery, data transformation, consulting & client/customer engagement management to drive change management improvement which results business innovation, stability, risk mitigation, and resource/operation management leading to competitive advantage
Established and ran multiple IT integration and EPMOs, Strategy Execution Office and most recently a Digital Transformation Office leveraging data analytics to enhance business intelligence and process optimization to realized value-based outcomes. CORE COMPETENCIES
Strategy Planning & Development
Strategy Execution & Performance Improvement
process leadership
GPMO Design & Implementation
IT Digital Transformation Strategy
ERP Roll-out Strategy & Delivery
Consulting & Client engagement management
Data and Analytics Governance Oversight
M&A Integration Implementation
Healthcare IT Leader
Lead Strategic IT governance & multi-year planning Risk management
Enterprise Competitive Insight & Customer
Experience outcomes
Change management & Execution of SLA & OLA
P&L and large budget management
Network Infrastructure Modernization
Transformation of IT Manage Services
Human Capital Management Systems (HCM)
Customer Service Improvement (CSI) Programs
PROFESSIONAL HISTORY
AG Executive Consulting 12/2019 - Present
Information Technology and Digital Transformation Advisory - Consulting Overhauling traditional PMOs and establishing Lean Global PMOs, leading Enterprise Strategic Planning, working with LOBs to optimize business processes and creating IT roadmaps. Designing and running multiple IT initiatives, responsible and accountable for identifying, managing, and recovering at risk initiatives. Charge with delivering some of the most complex technology initiatives in various industries: Healthcare, Fintech, Retail, Hospitality, Supply Chain (GPO), Gaming, Entertainment etc. Caesars Entertainment Group 06/2018 – 11/2019
Vice President of Information Technology – Digital Transformation Office & PMO Oversight of the global strategic portfolio and operation of the company's technology digital transformation/project management office, thought-leader for strategic enterprise portfolio prioritization, designed and developed strategic road-maps and implementation of competitive analysis to transform legacy processes into new innovative intelligence digital business, while optimizing revenues and reducing costs; drove the overall portfolio governance and demand management process; partnered with vertical leaders to define quarterly portfolio and led implementation of these initiatives; led Caesars Technical Steering Committee process, improved alignment and led major collaboration across 4 large verticals (Gaming, Hospitality, Marketing, M&A) and shared services across the enterprise. Made technology the enabler and backbone for Caesars offerings with enhanced agility across the organization. Responsible for continuously driving improvement and continuous integration with new solutions.
• Led internal & external stakeholder relationships to effectively execute on high enterprise portfolio of transformation initiatives to move from legacy on-premises solution to cloud-base solutions Mary Udie
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• Established a cross-functional investment and demand management processes and policies to continuously and consistently prioritized initiatives
• Led introduction of DevOps, implemented processes and CI/CD tools for continuous integration, delivery, and deployment of software solutions.
• Led both enterprise applications and infrastructure delivery establishing executive level partnership to implemented integration and migration activities from multiple Co-Location environments to the cloud, solutions to drive ERP, CRM, HRIS, ADP and IT Operations, productivity & collaboration services.
• Led data transformation solutions, platform implementations and integration management office spear- headed enterprise governance strategies
• Structured, developed, implemented, and analyzed business operational process flows and growth roadmaps that resulted in achievement of operations goals, improvement of customer experience and doubled revenue growth
• Effectively led a $250MM++ portfolio of active technical product portfolio of initiatives
• Dramatically improved organizational efficiencies, profitability and turned around a failing portfolio from a 69% success rate to above 90% success rate in less than 10 months by planning, designing, and deploying highly effective teams to deliver on system-wide initiatives
• Advisory and thought-leader to the EVP/CIO and other C-Suit on portfolio performance and demand prioritization
• Led strategy functions and operational areas focused on improving customer profitability, loyalty and I.T. productivity
• Created and implemented key metrics and performance standards across the enterprise to review and conduct quarterly business review for each vertical including IT.
• Successfully created the Business Relationship team to manage daily and collaborative discussions with business vertical leaders.
• Managed a large team of 115 employees; directed all recruiting, hiring, training, development, delegating, motivating, and encouraging activities to achieve a highly motivated, competent work force to meet business objectives
• Led Artificial Intelligence, Virtual Reality implementation to launch the most immersive experience at The LINQ where guests can now surround themselves with responsive artwork, VR gaming, digital table games and so much more. the most innovative space on The Las Vegas Strip. Vizient, Inc., Irving, TX 08/2016 to 06/2018
Vice President, Strategy Execution Office
The nation’s largest member-driven healthcare performance improvement company. Key members include Kaiser Permanente, Emory Health in Atlanta, Parkland Health & Hospital System in Dallas, TX, Penn Medicine in Philadelphia, and Advocate Health in Chicago. I was responsible for resource development and allocation to drive effective strategic planning/budgeting to allocate finite resources; Organizational structure to chaperone teams through change management; Accountable for managing systems and processes to align corporate, people and operational systems to drive effective strategy implementation; Stakeholder engagement management approach for both internal and external relationships to drive success of corporate strategy via mapping of expectations to enterprise strategic vision and handle communication for transparency.
• Partnered with senior executive business leaders across the enterprise to ensure alignment of company’s strategic aspirations with execution
• Collaborated with senior Line of Business (LOB) leaders to revamp company’s strategy and led portfolio of idea prioritization to execution, led change management strategies, and supported execution of initiatives and acted as the chief liaison leader
• Created and facilitated a Quarterly Result Review Committee with SLT that oversaw quarterly review and re-invigoration of strategic priorities and created an actionable and quantitative plan for results
• Managed end-to-end enterprise product portfolio to determine both short and long-term planning, prioritization and Go-To-Market alignment in partnership with the marketing team Mary Udie
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• Established and led annual processes to allocate $70m investment budget across multiple technology platforms and four sites, working in collaboration with application development, product delivery, marketing, and IT operations.
• Facilitated strategy meetings with the Executive Leadership Team (ELT) and the Board strategic planning committee quarterly
• Oversaw company’s investment steering committee for all enterprise initiatives including product management and defined alignment of key performance indicators for quarterly business review
• Collaborated with business leaders to develop digital transformation and formulated key strategic roadmaps for the company, analysis of the enterprise mobility strategy for the 3 new merge companies by working with both external and internal stakeholders
• Led the delivery strategy, project management, product road-map planning, and training efforts for
$100M+ SaaS clinical and supply analytics portfolio, with participation in the core Clinical Analytics portfolio growth.
• Coordinated technology activities to provide internal support for the delivery of company’s $800m GPO and pharmaceutical contracting business.
• Managed and delivered an M&A Integration portfolio of three major companies (University Health Consortium, VHA, and MedAssets) in less than 12 months
• Led the negotiations to convert legacy MedAssets members onto the Vizient portfolio via GPO participation agreements
• Led the pricing strategy and product-lifecycle execution for the newly merge portfolios
• Designed, developed plans, metrics and gates to ensure consistent progress
• Led and introduced enterprise data governance structure to build a scalable and holistic methodology that included usage of standardized nomenclature and definition of data field use to support accuracy within the enterprise which led to a formalized MDM approach led by a newly recruited AVP role
• Created sustainable operating structure with formal roles and responsibilities for contact data inside Salesforce and introduced Tableau for enterprise-wide reporting Parkland Health and Hospital System, Dallas, TX 07/2013 to 08/2016 Office Strategy & Integration - Senior Director, Enterprise Project Management Office Parkland Health and Hospital System, Dallas, TX - Parkland Health is one of the largest public health & hospital systems in the U.S. with more than 930 beds and 15,000 plus employees.
• Developed and led enterprise in strategic planning exercise for capital initiatives
• Regularly attended Executive Chiefs meeting to present enterprise portfolio health and strategic initiatives
• Held financial oversight for information technology, including development/formation of operating and capital budgets
• Created more centralized approach to project execution and established formalized PMO to bring structured portfolio management style to organization, leading to effective resource utilization and demand planning
• Implemented multiple strategic projects, including the launch of a 930 beds/3MM-ft2 hospital with state-of-the-art technology (largest hospital system to be built in one physical location in the United States) with a $1.3B budget
• Oversight over large IT infrastructure implementation and integration of other systems with Electronic Medical Record system of record EPIC, ERP implementation (PeopleSoft, Lawson, SAP SuccessFactors etc.) transition from on-prem to cloud infrastructure, led enterprise data and analytics improvements which led to creating a trusted view on how to securely deliver data from analytical and operational use cases across the enterprise
• Led population health and hospital-based systems implementation and facilitated program designs and process improvement efforts leading to effective virtual care management.
• Managed initiatives to improve the credentialing and performance of over 3,500 physicians and 1,500 residents in this large integrated health system.
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• Established and enriched the information technology communication enterprise-wide to align IT strategic vision with medical staff leadership and ensured alignment with the health system’s strategic initiative goals
• With outstanding performance, my role was transitioned from IT to enterprise role as part of a newly established team within the office of strategy and integration, to lead the hospital’s first-ever multi-year strategic plan implementation across the enterprise.
• Led internal consulting team of business relationship managers; negotiation efforts for multiple State of the art technology systems; responsible for working with medical leaders (CNO, CMO, Pharmacy, Lab, HIM etc.) and shared services leaders to define and breakdown legacy process flows and streamlined Parkland’s requirement for new vendors through POC to ensure the can offer the appropriate level of features and support required for a smooth patient care experience.
• Led multiple governance structures with clinicians, executive suite and Ops leaders for accurate implementation of strategically develop plans, timelines and scope
• Collaborated with enterprise communication and HR to align the new changes and culture training on the new technologies.
• Led implementation of multiple community outreach programs in collaboration with peers, other leaders and Chief Strategy and Integration Officer. Perficient Inc., US (Acquired Exervio) 01/2009 to 07/2013 Management Consultant and Delivery Lead
Client List: Fiserv, BOA, Chase Bank, Wells Fargo, AT&T, Coca-Cola, Lexmark, Shaw Industries, Children’s Hospital of Boston, IHG, AAA etc.
• Led trusted advisory leadership and stakeholder management with client executives
• Collaborated with GM and local business development executives to define, develop, and optimize service line strategy and offerings for multiple high$$ engagements
• Developed proposals and partnered with project managers/team leads to staff projects
• Presented IT solution services to existing customers and cross-sell/up-sell services
• Led multiple infrastructure and ERP rollouts (SAP, Salesforce, IBM Sterling, Oracle etc.)
• Conducted customer presentations on technical and non-technical services such as management of Root Cause Analysis
• Led multiple Omnichannel initiatives for Carter’s transition to brick and mortar business
• Accountable for onsite delivery management and coordination with Client Delivery Executive(s) and Client Program leaders for successful implementation
• Provided pre-sale and post-sales support
• Assessed client’s business and emerging technical trends and offerings to design effective processes, organizations, architectures, and solutions. Coordinated resource utilization for different client accounts
• Managed development of frameworks supporting improved client future-state organizational design and alignment.
• Represented field services to customers, sales and segment teams, logistics, and technical support organizations
• Accountable for all success metrics and results, and overall existing client business development with full P&L ownership, for example led delivery of key multi-year strategic financial services initiatives that revolutionized payment systems: Integrated payment systems for a seamless money movement experience and enable payments via mobile devices (native apps and mobile web) and responsible for internal cross-sale & up-sell of firm services
Management Consulting – Director, Professional Services @ Exevio Responsible for creating and maintaining a culture of highly engaged resources. Prepared and facilitated both formal and informal product presentations to illustrate effective execution strategies with executive stakeholders. Responsibility over Profit & Loss of all projects in my portfolio, included realization of the predetermined margins and profits.
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• Client/Account relationship leadership, partnership management, attended steering committees with client executives, cross-sell and upsell of new business opportunities at existing clients and actively monitor customer satisfaction.
• Managed client delivery activity to ensure quality and consistency and ultimately ensure fulfillment of client expectations.
• Actively collaborated with leaders from Development, Support, SaaS, Integrations, and Sales to ensure quality and on-time implementations of all product implementations.
• Accountable for identifying, forecasting, managing, monitoring, and driving achievement of company’s business objectives and performance metrics (KPIs & SLAs)
• Responsible for all Implementations, and Customer Service Improvement (CSI) Programs
• Matrix-managed activities across clients. Owned and managed entire delivery function for Exervio in the Atlanta office.
• Owned client relationship from early stages of sales cycle and established groundwork for engagement success.
• Managed software development lifecycle, including development of custom web applications from concept to commercialization to launch.
• Oversaw entire M&A portfolio of projects, demand management, and financial reporting, including resource planning/cost, project costing, and forecasting for entire region.
• Oversight of technical leadership and guidance to project teams with each client to ensure success and client satisfaction.
• Served as a point of escalation for all client and implementation related issues and handled the oversight of Root Cause Analysis (RCA) process.
EQUIFAX, Atlanta, GA 03/2006 to 12/2008
Sr. Project Manager IV, B2C & B2B e-Commerce Application Development/Integration
• Implemented project management principles within Equifax personal solution division
• Maintained full accountability for all IT projects in portfolio
• Defined and owned software development portfolio and implemented change management best practices
• Directed strategic projects with staff of 150 located offshore and onshore
• Worked with senior management to handle all strategic planning and tactical execution relating to PMLC and SDLC methodologies and continuous process improvement for new product delivery
• Successfully implementation of Siebel ERP and launched.
• Created program dashboards currently used as PSOL standard
• Provided direction to solution delivery for three mission-critical U.S. portfolio programs.
• Managed end-to-end implementation and launched of Siebel ERP
• Managed multiple IT assessments (SOX and FCRA compliance) and continuous process improvements for IT operations, performance metrics, and security policy deployment.
• Led the negotiations, design and implementation/integration of Equifax personal credit solution with Microsoft Small Accounting solution
Lexmark, Lexington, KY
Senior IT Program Delivery Manager 01/2004 to 03/2006 IT Program Manager, OEM Product Development 02/2002 to 12/2003 Adecco at Lexmark International, Lexington, KY 11/1997 to 02/2002 Software Developer/Project Coordinator
EDUCATION & PROFESSIONAL DEVELOPMENT
• Executive MBA, Georgia State University
• BS, Computer Science, Kentucky State University
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• PMP, Project Management Institute
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