fraud analyst

Resume

Sarita Devi

Email Id : **************@*****.***

Ward No. 1, Village Tatehra, PO Oel

Tehsil Amb, Distt. Una

Near Katha Factory

Gurgaon - 122016

Mobile No: +91-999*******

CAREER OBJECTIVE

My objective is to work for an organization where I get ample opportunities to develop myself as a professional. I want to be part of a team where my talent will be nurtured.

ACADEMIC QUALIFICATION

MBA in Finance from GJU in 2019

Graduation from HPU in 2017

Ø Passed 12th from HP Board in 2014

Ø Passed 10th from HP Board in 2012

PROFESSIONAL QUALIFICATION

ØDiploma in Computer Programming and Application (Excel, Word, PowerPoint etc)

ØInsurance and Risk Management

Øcustomer Assist, Card management and maintenance, ViSA online, CCS adjustment Tab, TAser Sharepoint

WORK EXPERIENCE

Company: Concentrix

Designation: Customer Representative

Period: 9th Aug 2018 to 19th Apr 2020

Responsibility: Explain interest, fees charges incurred in customer’s account

DETAILED WORK EXPERIENCE

Solved customer’s queries related with interest charges, fees and other charges on

Customer's account. (Citi Bank credit card)

Processed transactions in debit cards on customer’s requests

Interacted with customers to handle complaints, process orders, and provide information about an organization's products and services

Provide accurate, valid and complete information by using the right methods/tools like VMware, Sawgrass

Followed communication procedures, guidelines and policies

Took the extra mile to engage customers

WORK EXPERIENCE

Company: Quatrro Global Services

Designation: Fraud Analyst

Period: 23rd Aug 2017 to 7th Jul 2017

Responsibility: Identified and analysed fraudulent transactions

DETAILED WORK EXPRIENCE

Created claims on different fraud scenarios

Temporary or permanently closed the card if suspicious activity happens

Debited customer’s account on customer request if customer did not recognise the

Credit posted in customer’s account

Credited customer’s account if customer did not authorized the transactions

Identified and investigated possible fraudulent activities

Resolve debit card disputed transactions by raising chargeback, deny and loss

HOBBIES

ØPlaying badminton

ØWatching Movies

ØTravelling

STRENGTH

ØOptimistic

ØHardworking

ØAdaptive

ØSincere

PERSONAL PROFILE

Name : Sarita Devi

Father’s Name : Mr. Sher Singh

DOB : 01 Aug 1996

Sex : Female

Marital Status : Single

Nationality : Indian

Linguistic Proficiency : English, Hindi

DECLARATION

I hereby declared that the above statements about me are true.

Date: 09th Aug 2020

Sarita

Place : Una (HP)

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