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Pooja R

Senior Quality Analyst

Reliable and resourceful senior quality

professional with over 4.8 years of experience

with expertise in operations, Analytics, client

services, quality management and relationship-

building.

adfr7d@r.postjobfree.com

991-***-****

Bengalore, India

linkedin.com/in/poojaraj

SKILLS

Microsoft Office MS Excel Lean Six Sigma Green Belt Data Analysis Strategy Power BI Python Oracle Tools Verint Siebel iCRM Six Sigma Tools QMS Metrics Decision Making Root Cause Analytics Team Building Quality Control Processes Auditing Quality Management Performance Reviews Continuous Improvement Operations Monitoring Data Interpretation Training and Coaching Information Security Client Satisfaction Analytical Consulting Workflow Trend Analysis Documentation Problem Solving Skills Communication Skills WORK EXPERIENCE

Senior Quality Analyst

Concentrix

06/2016 - 06/2019, Bangalore

Responsible for managing 70+ employees in the media industry and insuring quality to our clients Formulated the weekly, monthly and quarterly performance reviews. Worked on monthly and quarterly Business Reviews Worked as sole contributor for Post media campaign. Supervised the internal audits under CHEF to meet the set standards defined by clients at 85%

Increased the retention rate to 25% during the year 2019 Executed daily trend activities and carried out preventive maintenance activities of operations Conducted the calibration sessions with internal and external team. Consistent in achieving not more than 0.02% variance Client Technical Engineer

Dell International

08/2015 - 05/2016, Bangalore

Received 100% satisfaction rating from clients for the entire tenure In depth technical knowledge to process customer questions and to recommend potential solutions for Dell Products having 7 different categories

Educated clients related to product capabilities, application knowledge, and troubleshooting techniques Dealt with the wide range of products (10000+) using a powerful information database Support Engineer

Mphasis

07/2014 - 06/2015, Bangalore

Performed root cause analysis and general troubleshooting. Consistently maintained the repeat percentage at less than 17% Configured hardware, devices and software to set up work stations for employees Helped streamline repair processes and update procedures for support action consistency Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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EDUCATION

Executive MBA (General Management)

Woxsen School of Business, Woxsen University

06/2019 - 05/2020, Hyderabad

Graduated with 3.38/4.0 GPA Member of Student Placecomm Committee Operations Management - Market entry strategy for Jute Ramie Blended Fabrics

Marketing analysis of Oral-B

Experiential Marketing strategy for Om Book International under Brand Management category transformation

Distribution Channel Analysis of UB group

Bachelor of Engineering

Dr. Ambedkar Institute of Technology

08/2010 - 06/2014, 8.30/10

ACADEMIC PROJECTS

Auto CNC Pvt Ltd (07/2013 - 05/2014)

Improving the Overall Equipment Effectiveness by reducing the downtime losses by 16.75% Analyzed the 3 main downtime reasons. Company made an estimated profit of 3.5 Lakhs per annum HONOR AWARDS

Star Performer of the Month (2015 - 2019)

Mphasis and Concentrix

2015, 2016, 2017, 2018, 2019

Best Client Experience Award (04/2016)

Dell International

Outstanding Performance and Exceptional

commitment to work Award (07/2018)

Concentrix

Ensuring the CASL percentage to be 100

Nominated for the “Unsung Hero” –

(05/2019 - 11/2018)

Concentrix

Increasing the retention rate to 25%

Increasing the PAMP rate to 85%

CERTIFICATES

Lean Six Sigma Green Belt Digital Marketing

VOLUNTEER EXPERIENCE

Senior Quality Analyst

Concentrix

06/2016 - 06/2019,

Assisted the Sun Media & T-Star Campaigns

Performed the Quality Inspection for 110+ employees on media products Increased the CSAT rate to97%for T-star campaign

SUPPORTED CAUSES

Participated in 5 CSR activities of the company Volunteer at Kritagyata Trust Volunteer - Red Cross Foundation LANGUAGES

English

Native or Bilingual Proficiency

Kannada

Native or Bilingual Proficiency

Telugu

Professional Working

Proficiency

Hindi

Professional Working

Proficiency

INTERESTS

Travel Trekking Music Cricket Reading Freeletics Camping Courses

Tasks/Achievements

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