Digital Marketing Lean Six
Resume:
Pooja R
Senior Quality Analyst
Reliable and resourceful senior quality
professional with over 4.8 years of experience
with expertise in operations, Analytics, client
services, quality management and relationship-
building.
********.***@*****.***
Bengalore, India
linkedin.com/in/poojaraj
SKILLS
Microsoft Office MS Excel Lean Six Sigma Green Belt Data Analysis Strategy Power BI Python Oracle Tools Verint Siebel iCRM Six Sigma Tools QMS Metrics Decision Making Root Cause Analytics Team Building Quality Control Processes Auditing Quality Management Performance Reviews Continuous Improvement Operations Monitoring Data Interpretation Training and Coaching Information Security Client Satisfaction Analytical Consulting Workflow Trend Analysis Documentation Problem Solving Skills Communication Skills WORK EXPERIENCE
Senior Quality Analyst
Concentrix
06/2016 - 06/2019, Bangalore
Responsible for managing 70+ employees in the media industry and insuring quality to our clients Formulated the weekly, monthly and quarterly performance reviews. Worked on monthly and quarterly Business Reviews Worked as sole contributor for Post media campaign. Supervised the internal audits under CHEF to meet the set standards defined by clients at 85%
Increased the retention rate to 25% during the year 2019 Executed daily trend activities and carried out preventive maintenance activities of operations Conducted the calibration sessions with internal and external team. Consistent in achieving not more than 0.02% variance Client Technical Engineer
Dell International
08/2015 - 05/2016, Bangalore
Received 100% satisfaction rating from clients for the entire tenure In depth technical knowledge to process customer questions and to recommend potential solutions for Dell Products having 7 different categories
Educated clients related to product capabilities, application knowledge, and troubleshooting techniques Dealt with the wide range of products (10000+) using a powerful information database Support Engineer
Mphasis
07/2014 - 06/2015, Bangalore
Performed root cause analysis and general troubleshooting. Consistently maintained the repeat percentage at less than 17% Configured hardware, devices and software to set up work stations for employees Helped streamline repair processes and update procedures for support action consistency Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
Page 2 of 2
EDUCATION
Executive MBA (General Management)
Woxsen School of Business, Woxsen University
06/2019 - 05/2020, Hyderabad
Graduated with 3.38/4.0 GPA Member of Student Placecomm Committee Operations Management - Market entry strategy for Jute Ramie Blended Fabrics
Marketing analysis of Oral-B
Experiential Marketing strategy for Om Book International under Brand Management category transformation
Distribution Channel Analysis of UB group
Bachelor of Engineering
Dr. Ambedkar Institute of Technology
08/2010 - 06/2014, 8.30/10
ACADEMIC PROJECTS
Auto CNC Pvt Ltd (07/2013 - 05/2014)
Improving the Overall Equipment Effectiveness by reducing the downtime losses by 16.75% Analyzed the 3 main downtime reasons. Company made an estimated profit of 3.5 Lakhs per annum HONOR AWARDS
Star Performer of the Month (2015 - 2019)
Mphasis and Concentrix
2015, 2016, 2017, 2018, 2019
Best Client Experience Award (04/2016)
Dell International
Outstanding Performance and Exceptional
commitment to work Award (07/2018)
Concentrix
Ensuring the CASL percentage to be 100
Nominated for the “Unsung Hero” –
(05/2019 - 11/2018)
Concentrix
Increasing the retention rate to 25%
Increasing the PAMP rate to 85%
CERTIFICATES
Lean Six Sigma Green Belt Digital Marketing
VOLUNTEER EXPERIENCE
Senior Quality Analyst
Concentrix
06/2016 - 06/2019,
Assisted the Sun Media & T-Star Campaigns
Performed the Quality Inspection for 110+ employees on media products Increased the CSAT rate to97%for T-star campaign
SUPPORTED CAUSES
Participated in 5 CSR activities of the company Volunteer at Kritagyata Trust Volunteer - Red Cross Foundation LANGUAGES
English
Native or Bilingual Proficiency
Kannada
Native or Bilingual Proficiency
Telugu
Professional Working
Proficiency
Hindi
Professional Working
Proficiency
INTERESTS
Travel Trekking Music Cricket Reading Freeletics Camping Courses
Tasks/Achievements
Contact this candidate