Medical/Clerical/Retail Sales//Customer Service

Tamatha D. Jones

**** *** ** *****

Jonesborough, TN 37659

E-mail *********@*****.***• Mobile: 423-***-****

Summary of Qualifications

Proven success developing strong client relationships while consistently managing projects on time. Skilled in administrative support, marketing, and customer service. Willing to relocate.

Medical experience in insurance, patient billing, duplicate patient accounts, medical records.

Education

Bachelor of Science, Organizational Management/Finance Tusculum College, Greenville, TN

Professional Experience

Telemed Total Triage

Patient Advocate

Paging and scheduling for patients, doctors, hospitals 1/2019-present

Wellmont Holston Valley Medical Center

PBX Communications Operator

Direct all calls, page, conduct hospital codes 1/2018-10/2018

Reliant Rehab/Four Oaks Healthcare

Rehabilitation Technician

Maintain charts for Physical, Occupational, Speech Therapies 6/2016-10/2017

Perform various clerical duties

Mountain State Health Alliance

PBX Communications Operator

Direct all incoming calls for MSHA

Perform code announcements 6/2017 - 9/2017

Wellmont Holston Valley Medical Center

Patient Care Tech/Secretary – Medical/Surgical Trauma 2014 – 2015

Perform nursing assistant duties

Provide secretarial support to surgeons, doctors, nurses, and departmental staff

CVS Pharmacy 2013 – 2013

Assistant Store Manager/Store Manager Trainee

Perform all retail store leadership and other functions under direction of store manager

Whitestone Financial 2012 – 2013

Operations/Underwriting/Customer Service

Prepare/verify loan documents for loan approval for sub-prime auto & personal loans

Assist customers with loan billing inquiries

Conduct daily light collections

Handle location operational duties such as A/P & business queries, etc.

Maintain/balance all location cash drawers and daily deposits

LPL Financial – Blaine Ratliff 2011

Administrative Sales Assistant

Process Medicare Advantage insurance applications

Maintain files for insurance, annuity and other clients

Provide superior customer service through product knowledge, sales, and account information

United Healthcare 2010

Customer Care Professional

Respond to customer inquiries regarding Tenn. Care State Medicaid and Secure Needs Plus through United Healthcare

Community Network Services, Inc. 2007 – 2010

Administrative Assistant

Assist location team leader, maintain files for over 100 clients, and address all client inquires

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