Security Officer Service Representative

EDWARD A. CLARK

**** ******* ***** **** #***, Houston, TX 77068 · 832-***-****

******.*********@*****.*** ·

PROFILE OBJECTIVE

Retired Army Veteran seeking career change utilizing acquired education, training, and experience. Seeking a position as an Customer Service Representative, developing necessary skills for further advancement within the organization.

EXPERIENCE

03/2016 – 03/2020

SECURITY OFFICER, SECURITAS

Protective officer at various installations guarding and securing property and/or personnel from harm and damage. Collate and submit employee timesheets for processing of pay.

08/2015 – 03/2020

LOADER/ SHIPPER, RIGID GLOBAL BUILDINGS

Locate, identify, load and prepare steel construction parts for shipment to various national and international locations

02/2014 – 07/2015

TRAVEL CARE PROFESSIONAL, TELEPERFORMANCE

Assist American Express Card Members arrange air travel, hotel reservations, and car rentals to/from worldwide locations and processing payments

05/1994 – 09/2013

ARMORED RECON SPECIALIST, US ARMY

Served as Operations/ Administrative Specialist, Recruiter, and Instructor; processing, recording, and tracking administrative records (vacation, training/qualification, transition and award recommendations)

EDUCATION

05/2011

B.S. IN BUSINESS ADMINISTRATION, TROY UNIVERSITY

Graduated on Chancellor’s List with a cumulative GPA of 3.86

06/2007

A.S. IN BUSINESS ADMINISTRATION, TROY UNIVERSITY

SKILLS

Extensive experience in preparing documents for storing, retrieving, and destruction

Five years’ experience maintaining database files, tracking training records and conducting monthly status reports

Strong time management, self-motivational, and organizational skills

Ability to manage multiple projects under tight deadlines utilizing problem-solving and analytical skills

Capable of working within a diverse climate successfully

Excellent written and verbal communication skills

Knowledgeable in creation, development and enforcement of policies and procedures regarding distribution, maintenance, use, retention and disposition of records and equipment

Knowledge of the Six Sigma DMAIC process completing 26 hours of training

ACHIEVEMENTS/AWARDS

Top Nuclear, Biological and Chemical Operations facility

100% proficiency during Command Inspections for weapons/ communication devices storage

Transformed below standard Operations/Administrative Office to the best in 10th Mountain Division while stationed at Fort Drum

Supervised/ Managed military and civilian (Iraqi Local Nationals) personnel in establishing/building a U.S. Army Forward Operating Base and Recovery Unit for multiple units

American Express recognition over multiple quarters for recording zero retail losses

Awarded Gold Badge with Sapphires for recruiting excellence

Recommended by Senior leadership for positions of greater responsibility

Sergeant Major Academy Battle Staff Noncommissioned Officer Graduate

Graduate of the U.S. Army Primary and Basic Noncommissioned Officers Leader Course

Basic Instructor Course Graduate

Master Trainer Course Graduate

Equal Opportunity Leader

Alcohol and Drug Coordinator

TECHNICAL SKILLS

Microsoft Office and Information Support System Certified

Skilled in using Financial Calculators

Experienced in use of Copier/ Printers

Adult First Aid/CPR/AED Certified

REFERENCES

NAME ORGANIZATION PHONE NUMBER

Curtis L. Collins Kingdom Bound Community Church 832-***-****

Martin Lopez Securitas 832-***-****

Don Larsen Securitas 281-***-****

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