IT L3 Support Lead/Data validation

Sharon Stubb

*** ********** *** • Murfreesboro, TN 37130 • 615-***-**** • ******************@*******.***

Professional summary

• Graduate from University of Phoenix 100% online program

• Graduate from South University 100% online program

• Ability to self-teach/ learn new skills with little outside instruction

• Ability to quickly learn new skills and methods; Ability to multi-task and schedule/deadline driven;

Work well in all environments-including individually or in a group setting.

• Excellent written and verbal communication skills.

Technical Skills

Applications: MS Office, Google Applications, SSH, Putty, Hyper Terminal

Systems: Windows 2000/XP/Vista/7/8/10, Windows server

Databases: MYSQL, Relational Databases

Languages Software:

Visual Basic, SQL, HTML, CSS, C++, PHP, VB.net, JavaScript, developing skills with

Python

SQL Server Management Studio, MS Project, MS Visio, MS Office, XAMMP, Visual studio, Dreamweaver, Apache, Sales

Force, Skype

Employment History

WellPath aka Correct Care Solutions – Nashville, TN

IT L3 Support Lead Feb 2019 - Present

Advanced application support, including data and application code review to identify bugs within stored procedures and software C# coding for proprietary web-based EHR application

Lead and train other L3 and L2 support staff. Including off-shore support team members

Help with go-live site configurations for EHR – including set up through SQL scripts to activate certain features for client specific requests for application functionality

Complete data clean ups as needed using SQL

Prepare documentation for processes, procedures for support team staff

After hour on call support responsibilities

Correct Care Solutions – Nashville, TN

IT DevOps Engineer I Feb 2018 – Feb 2019

Expanded on the Production Support responsibilities to include application code research, and identification of bugs.

Aid in creating monitoring for applications, tools, and interfaces

Skill development with Octopus Deploy, POCC (proprietary), EHR (proprietary), and software version releases.

Correct Care Solutions - Nashville, TN June 2016 – Feb 2018

IT Support/Application Specialist – Level 2 Support

Responsible for providing application support for proprietary software

Data validation/querying using SQL Management Studio

Usage of SQL queries to verify and identify data issues as they apply to application support

Running stored procedures for site setup and configuration changes

Provide DBA with scripts to correct data discrepancies (Update/insert/Delete)

On-call/Critical escalation management and follow up

Ability to troubleshoot application code for proprietary EHR software

Provide other support as requested.

Correct Care Solutions - Nashville, TN Jan 2015 – June 2016

IT Support/Application Specialist – Level 1 Support

Responsible for providing on-site and remote IT Support to CCS employees, including hardware, software, networking, new user set up, and other activities.

Provide other support as requested.

Correct Care Solutions, Vermont - Waterbury, VT June 2014 – Jan 2015

Local IT Support/Application Specialist

Responsible for providing on-site and remote IT Support to Vermont CCS users, including hardware, software, networking, new user set up, and other activities.

Report project status, IT issues, and other related information to various levels of management including Vermont Department of Corrections supervisory staff.

Provide other support as requested.

Spherion Staffing - Burlington,VT Oct 2013 – June 2014

Draker Energy, Web services Development

Part of the development team for the implementation and set up of the customer facing web site application

working with customers to ensure that the sites are set up to customer specifications Training customers via phone and email on the usability and functionality of the customer web application

Collaborating with various departments to escalate functionality and performance issues for customer sites

Using an array of Campbell Scientific tools, specifically Logger Net Administration to troubleshoot issues

Logging cases and providing updates to them via Sales Force

working in a Windows 7 Environment and often using tools such as Remote Desktop

Management, Google Applications, Putty and Go To Meeting

People's United Bank- Burlington, VT Dec 2011 - Oct 2013

Provide IT support to users and other IT personnel.

Troubleshooting PC, networking, server, hardware, access and sign in supporting vendor communications for work orders, and IT ticket triage.

Providing technical support to end users, while maintaining a high level of customer service.

Knappe & Koester, Inc. - Keene, NH 2003 - 2005

Back-up Shipping Receiving Manager/IT Help/Stockroom

IT Responsibilities included aiding the IT manager with troubleshooting, upgrades, installations, software implementation.

This position required ability to multi-task, schedule, and plan daily activities.

This was a multi-faceted position, and included stockroom inventory management, production, and shipping/receiving management.

Job worked directly with upper management, as well as department supervisors.

Education

Capella University – Minneapolis, MN, Degree expected Spring 2022

Doctor of Information Technology

University of Phoenix- Phoenix, AZ, Degree completed 10/2013

Master Information Systems

South University- Savannah, GA, Degree completed 3/2011

B.S.in Information Technology

Graduated Magna cum Laude

Member of National society of Collegiate Scholars

Member of student Advisory Board

References

Available upon request

Contact this candidate