Customer Service Representative

Elizabeth D Reed

510-***-**** ****************@*****.*** Livermore, CA 94551

CUSTOMER SERVICE REPRESENTATIVE, 25+ YEARS EXPERIENCE QUALIFICATIONS

An experienced professional seeking a service related company to utilize my extensive interpersonal skills and. STRENGTHS

• Dependable and loyal employee

• Positive attitude and complaint

resolution professional

• Fantastic interpersonal skills

• Deeply enjoys helping people

• Quick and accurate typist

• Calm and compassionate phone

demeanor

EXPERIENCE

2010 - 2019 Employment Program Representative, State of CA Dept. of Unemployment – Oakland, CA

• Performed customer service for both claimants and employers

• Maintained and completed data entry and filing of interviews and applications.

• Initiated and completed investigation reports and maintained the completed files for the State of CA, and filed fraud reports

• Completed and documented phone interviews of both applicants and business owners.

• Completed annual job training with consistently high scores and assisted in disaster training of fellow employees.

1994 - 2009 Receptionist/HR Asst/Payroll, True-Tech Corporation – Fremont, CA

• Assisted HR with payroll input and adjustment and maintained the vacation database

• Completed reports for management and accident reports for employees

• Assisted in disaster training for fellow employees

• Completed data input for HR and Customer Service and contacted and maintained job applicants for interviews and testing.

• Assisted in assembly of parts and provided Q.C. inspection of parts as needed. 1992 - 1994 Word Processor, Manpower Temp Agency – Fremont, CA

• Completed two long term temp assignments as a word processor

• Assisted in the creation and editing of proposals, work plans and documents.

• Assisted in phone reception work and covered roles due to vacation and illness 1984 - 1994 Receptionist/Customer Service, Macy’s California – Newark, CA

• Assisted on the sales floor in a variety of departments providing customer service and personal wardrobe assistance.

• Completed merchandising of sales floor, inventory of old and new merchandise, audit/error control, and mail teleservice of phone sales.

• Performed cashier position including processing credit reports, gift certificates

• Functioned as a security liaison, working the security phone and radio and store operator.

EDUCATION

California State University, Hayward, BA Liberal studies

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