Sales Team Leader

Saurabh Mishra

Team Leader

PERSONAL SUMMARY

A highly motivated and ambitious individual able to give timely and accurate advice guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of twenty or more. Having a proven ability to lead by example, consistently hit targets, improve best practices and organise time efficiently.

Now looking forward to a making a significant contribution in a new role with a company that offers a genuine opportunity for progression.

WORK EXPERIENCE

(1)Working with Tech Mahindra ( Since August 2018 - Till Present)

(a)Ecommerce Company- Flipkart (Tech Mahindra)

Team leader (March 2020 – Till date)

(b)Hospitality Company – OYO

Team Leader (August 2018 – Feb,2020)

Ensuring that executives are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.

Duties:

Managing key business metrics and KPI’s like CSAT%, AHT, Resolution TAT & Quality.

Preparing daily workloads for staff & co-ordinating the daily allocation of work.

Motivating the team to achieve high standards and targets.

Handling new enquiries and acting as the face of the business.

Dealing with and resolving problems and issues which arise.

Working with the sales and marketing team to drive sales forward.

Mentoring and training up junior and new staff.

Monitoring & reporting on standards & performance targets.

Arranging & chairing weekly team meetings, focussing on targets & achievements.

Implementing new initiatives.

Involved in the recruitment of new staff.

Praise team members and creates a positive working environment.

Providing prompt and accurate information on individual performance.

(2)Ecommerce Company– Home Shop18.com

Team Leader (July 2013 – July, 2018)

(3)IT based Company -Fly On IT

Coordination Manager (Jan,13 – June,13)

Professional Achievements -

Won First prizes in Pan India for best Team lead in Entire OYO Lob’s for three consecutive times.

Won Best lead award in Homeshop18 for 9 consecutive times.

Won Top Team Lead prize for achieving Maximum sales target for 4 years regularly in Homeshop18.

Won CSAT Champ prize in Oyo Process in Pan India for two consecutive years.

KEY SKILLS AND COMPETENCIES

Proven ability to manage through others.

Strong decision making and problem solving skills.

Able to motivate and lead others in a team environment.

Excellent communication skills, both written and verbal.

An ability to build rapport and trust quickly with work colleagues.

Able to prioritise tasks and workloads in order of importance.

Track record of delivering results with deadlines.

ACADEMIC QUALIFICATIONS

Secondary School- ICSE (1ST Div)

Sr. Secondary School- U.P.Board(1st Div)

Graduation- B.sc IT –SMU (1st Div)

Professional Qualification -

•Aptech Computer Education, Kanpur

ACCP Program (3 Year Diploma) with ‘B+’ Grade.

AREAS OF EXPERTISE

Ability to motivate people

Supervising

Strategic planning

Commercial Awareness

Equal Opportunities

Implement innovative ideas

Quality & Performance driver

Good knowledge of Database packages & Internet tools.

Good in taking & providing effective feedbacks

Ability to stop attrition.

Extracurricular Activities:

•Won 2nd prize in Zoo Quiz Competition (District-Level).

•Played in Inter-House Football Tournament as a Captain.

•Won 1st prize in Aptech Quiz Competition.

•Played as a Captain in Cricket Team of Aptech.

•Won 1st prize in Aptech Chess championship.

Projects & Dissertation:

ROTARY CLUB, Kanpur (NOV 2006 To DEC 2006)

Lead my team for 2 Power-Point presentations in a team of 12 people.

The presentations were about management of Rotary-Club.

APTECH SOFTWARE DEVELOPMENT NETWORKING (ASDN)

Made a power Point project on SAP.

PERSONAL DETAILS:

Saurabh Mishra

Contact: 888-***-****

Email: *************@**********.***

Address -B-16 Bank enclave laxmi nagar Delhi-92

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