Help Team Associate

Chi U. Phan

*** ** ***** ****** ********, OR ****3

503-***-**** ********.**@*****.***

Summary: Recent graduate with a B.A. in Biology with extensive experience working in healthcare and research. I am highly trained in healthcare administrative roles.

Education & Credentials

BA in Biology – Willamette University Salem, OR (Graduated May 2019) GPA 3.67

Minor in Psychology and Chemistry

High School – Reynolds High School, Portland, OR (Graduated: June 2015) GPA 4.1

Honors:

College Honors at Willamette University

Cecil R. Monk Memorial Scholar

Ford Family Foundation Scholar

Kaiser Permanente Academic Scholar

Relevant Coursework:

Human Anatomy (With Laboratory)

Biochemistry

Microbiology (with Laboratory)

Gene Structure & Function (with Laboratory)

Organic Chemistry (With Laboratory)

Statistics

Extracurricular Involvement:

Burning Bright Community Service Director of Advertising August - December 2016

ESports Club Founder and Treasurer September 2018 – May 2019

Professional Experience

Help Team Associate – ZOOM+Care Portland, OR

(July 2020 – Present)

Research and resolve complex customer service inquiries in a fast-paced environment.

Process hundreds of patients’ requests daily through phone, email, recalls, and faxes with effective multitasking and prioritization.

Assist in the navigation and coordination of care for patients and providers.

Medical Scribe – ScribeAmerica Vancouver, WA

(September 2019 – June 2020)

Assist 5 different providers in the Cardiology department at PeaceHealth Medical Group

Investigate and document the details of patients’ clinic appointments, including their past medical, social, and familial history, prior clinic and hospital visits, relevant procedures and diagnostic studies, current complaints, diagnoses, as well as the medical decision-making processes of providers.

Convenient Care Intern – Northwest Permanente, P.C. Portland, OR

(June 2018 – August 2018)

Work with the Urgent Care, RTMC, and Telehealth departments on projects focusing on the coordination and improvement of quality of care for patients.

Facilitate and document communications between administrative and clinical directors in order to solve problems, measure performance, develop policies, and effect change in the organization.

Administrative Specialist – Oregon Department of Administrative Services Salem, OR

(September 2016 – December 2016)

Answer and refer inquiries by phone, record and handle citizens’ complaints, assist in the implementation of new technology in the office.

Perform office administrative tasks such as filing, copying, data entry, organizing events, and assisting in daily office needs.

Process major Accounts Payable accounts for the department.

Skills & Proficiencies

Languages – Vietnamese (Fluent)

Technical Skills

Project Management

Data Analysis

SBAR Documentation

Medical Terminology

Software

Microsoft Office Suite

RStudio

Electric Health Records

Adobe Acrobat

Community Service

Front Desk Volunteer – Legacy Mount Hood Medical Center Gresham, OR

(November 2013 – January 2015)

Greet and help visitors and patients navigating around the hospital. Responsible for deliveries, escorts, discharging patients and provide support for staff and patients.

Outreach Events Volunteer – IRCO Portland, OR

(June 2010- February 2014)

Help organize and participate in Vietnamese community outreach programs through the Immigrant and Refugee Community Organization (IRCO).

references

Sean Tran

Relationship: Manager at ScribeAmerica

Phone: 214-***-****

Email: ****.****@*************.***

David Craig

Relationship: College Professor at Willamette University

Phone: 503-***-****

Email: *******@**********.***

Jason Duncan

Relationship: College Professor and Counselor at Willamette University

Phone: 503-***-****

Email: *******@**********.***

Contact this candidate