Customer Service
Resume:
Darcy Luna
Charlotte, NC 28210
***********@*****.***
EXPERIENCE
Frankies of Charlotte, Huntersville NC — Group Sales associate/ Hostess
July 2019- Present
Answer all incoming phone calls and direct them where needed. Maintain attentiveness of the online chat room at all times. Plan birthday day parties in person, over the phone, and via email. Provide food and beverage service to party guests. Make sure the lounge area is always clean and organized.
Ilios Noche, Charlotte NC — Private Dining Coordinator/ Hostess
December 2016 - June 2019
Greet and acknowledge guests by escorting them to their assigned table, or inform them about delays and offer additional services such as beverages to keep them entertained while waiting. Accept and organize reservations, and assign all reservations to an appropriate table by using OpenTable. Walk through the dining room and private dining room throughout service to ensure all customers are satisfied. Coordinate events for a wide variety of clients in a wide range of events. Facilitate and effortless planning process for the host. Utilize financial strategy and negotiations to maximise parameters of an event within the clients budget. Attract new clients and maintain pre-existing clients through excellent word of mouth, advertising, and feedback.
EDUCATION
Central Piedmont Community College, Charlotte NC — Associates in Arts
South Mecklenburg High School, Charlotte NC — High School Diploma
SKILLS
Strong organizational skills
Active listening skills
Energetic work attitude
Customer service expert
Telephone inquiries specialist
Adaptive team player
LANGUAGES
English, Spanish, some American Sign Language
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