Desktop Support Vmware
Resume:
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MANIKANDAN G
Dindigul, TamilNadu, ******
**.*************@*****.***
System Administrator with 6+ years of experience in supporting and implementing the Microsoft, VMware environment and Cisco. Effectively plan, install, configure and optimize IT infrastructure to achieve high availability and performance. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.
Technical Skills
Server : Windows Server 2008, 2008R2, 2012, 2016, Exchange Server 2010 and 2013 Operating Systems : Win 7,8,8.1, 10, RedHat Linux 7/8 VMWare : ESX 4.0, 5.5, 6.5
Web Access Management : ADM+ and Quest AD Roles
Messaging : Office 365, OWA and Lotus Notes
Mobile Management : Airwatch
ITSM Tools : ServiceNow, eTicket
ITIL Technologies
Work History
Senior Analyst 2018-04 - Current
HCL Technologies, Madurai, TamilNadu
Installation, configuration, and managing Windows Server 2008/R2, 2012/R2 and 2016
Installation of Active Directory and creating a domain controller using PowerShell and GUI
Create, update, document and manage GPOs across complex multiple domain, network environment
Configuring and troubleshooting of DNS service, Forward and Reverse lookup zone, DHCP server
Knowledge of Kerberos and Windows Authentication, to include authentication with other technologies for Single Sign-On
Proven troubleshooting skills and ability to understand complex relationships and roles between components of multi-domain infrastructure
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Sound knowledge on ESXI Architecture, Cluster, building Host, setting up of VM, snapshots, cloning
Handled the first level of Support for VM issues for Application servers
Streamlining for Windows servers & Client related issues & providing solutions though change & incidents
Administered and supported local and LAN printers
Configured automatic updates for network clients by using Group Policy
Used Microsoft Deployment Toolkit MDT, Windows Deployment Services WDS, User State Migration Tool USMT, and System Center Configuration Manager SCCM to deploying Windows XP, Windows 7, Windows Server 2003/2008/2008R2
Experience on configuring data store to ESXi server using SCSI, iSCSI (NAS/SAN)
Worked with Storage teams to ensure allocated SAN, Fiber and Networking infrastructure reflects specifications laid out in the initial VMWare design to ensure successful deployment
Planned and deployed Microsoft Virtual Server and VMware ESX Server and consolidated servers through physical to virtual, virtual to virtual and virtual to physical technologies
Worked on SRM deployment and configuration also to ensure recovery of failover VM's
Responsible for various VM related activities such as creating template for VMs, deploying VM from template, converting to template, Snapshot etc.
Migrating VM's from one LUN to another LUN using storage VMotion
Working on High Availability and Distributed Resource Scheduling feature in the environment including Microsoft Windows Cluster
Supported and Implemented NetApp in an existing environment of VMware, UNIX and Windows Server
Knowledge of virtualization like Oracle, Citrix and Hyper-V
Establish and maintain best practices, processes and procedures to underpin the onboarding, transfers and offboarding processes for AD Accounts (User, Service, Vendor)
Created/modified user account, security groups, mailboxes and distribution list to protect company proprietary information.
Maintained Microsoft Exchange e-mail accounts and public folder access through Microsoft Exchange Console.
Mailbox administration: creating\deletion\modifying mailboxes
Contribute to preparing "runbooks" with instructions and settings for agency systems administrators
Must be able to clearly define problems, perform feasibility studies, and recommend new and innovative processing methods
Knowledge and adherence to ITIL best practices for execution
Manage configuration/customization of ServiceNow such as Single-Sign-On, Dashboard, workflow administration, SLA management, Report setup, data imports, Knowledge management tool training as per the need of the business
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Lead System Administrator 2013-07 - 2018-04
VDart Technologies Pvt Ltd, Trichy, TamilNadu
Evaluate new technology and bring opportunities forward that would improve future server architecture, performance, and network services
Work on performance issues, find the root cause and come with knowledge-base articles
Serve as a lead admin for Windows, Linux, VMware support to optimize application delivery on the network by working with application and systems teams
Ensures systems are properly documented, controlled for change, and monitored for up-time and performance
Investigate and troubleshoot issues with network, server, and application infrastructure
Provide documentation of configuration and troubleshooting procedures to facilitate other team members
Plan and perform OS and hardware upgrade of Windows 2008/2012 Server and Exchange 2007/2010/2016
Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail chain
Plan and implement hardware refresh on Cisco ASA Firewall appliance, Switched and Wireless controllers for our clients
Installing Antivirus engines and Initiating upgrade in Symantec Endpoint protection
Setup a secured wireless network and create firewall rules on the Sonicwall firewall for clients
Perform administration and support on MS Windows 2008/2012 Domain Controller, DNS, DHCP, DFS, SQL and Print servers
Maintain firmware and driver updates, troubleshoot and setup Dell and HP servers, Cisco ASA Firewall
Perform monitoring and analysis of the performance of servers using Nimsoft/Kaseya/Labtech
Monitoring Server Console, Zimbra Email Server, Ready NAS Storage Server
Managing ticket assignment and creation through ticketing tool. (E-Ticket)
Assisted and mentoring Junior desktop support technicians in my team Education
Master of Computer Applications 2016-06 - 2018-05
Bishop Heber College - Trichy, TamilNadu
Bachelor of Computer Applications 2012-06 - 2015-05 Bishop Heber College - Trichy, TamilNadu
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Certifications
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solutions Associate (MCSA)
Diploma in Computer Applications (DCA)
Hardware and Networking
Basic in Ethical Hacking
Accomplishments
Service Reorganization Award – 2014 (VDart Technologies Pvt Ltd)
Winner in Domain Expert of MCA Association during the academic year 2015-2016
Best Performer Award – 2017 (Energy Soft Solutions)
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