Member Service Representative

F R A N C I N E O R T E G A

MEMBER SERVICE REPRESENTATIVE

F O

RESUME OBJECTIVE

Email: ********.********@*****.***

Phone: 669-***-****

Address: San Jose, CA

EXPERIENCE

SKILLS

Problem Solving

Adaptability

Collaboration

Strong Work Ethic

Time Management

Critical Thinking

Handling Pressure

EDUCATION

A.A. / COMMUNICATION

DeAnza College, Cupertino

2014 - Present

HIGH SCHOOL DIPLOMA

Abraham Lincoln High School, San Jose

2010 - 2014

Passion for helping people along with high level of accuracy and excellent communication skills to create great customer experiences. Hardworking and dedicated worker with 4+ years in customer service banking seeking to obtain a position where I can contribute my skill and knowledge for organizational and personal growth.

MEMBER SERVICE REPRESENTATIVE

Santa Clara County Federal Credit Union, CA / October 2018 – May 2020

• Responsible for opening and closing the branch

• Made deposits, withdraws, payment transfers, opened and closed accounts, analyzed accounts, maintenance on accounts

• Recorded reports and audits for branch

• Submitted loan applicants for home mortgages, auto loans, personal, computer loans

• Counseled membered on products and services to help them succeed financially

• Aided members with fraudulent disputes

• Undertook projects independently and with coworkers to not only member experience but the team experience as well

TELLER

Wells Fargo, Willow Glen, CA / June 2016 – December 2018

• Greeted all customers as they entered the bank lobby and thanked them as they left

• Completed customer deposits, withdraws, payments as requested and retrieved account information

• Educated clients on services and solutions to promote financial success CONTACTS

SCOOPER

Mission City Creamery, Santa Clara, CA / August 2013 – December 2017

• Greeted customers with a warm welcome, then served them the ice cream or dessert of their choosing

• Used the Square system that allows employees to charge customers easily and sufficiently

• Kept the shop clean at all times

• Performed end to end preparation tasks for the next day of business COCKTAIL WAITRESS / HOSTESS

Blush Raw Bar & Lounge, San Jose, CA / February 2015 – October 2015

• Greeted patrons as they entered the restaurant

• Managed reservations for small or large parties, called to confirm or cancel

• Checked with customers to ensure satisfaction, monitored and observed customer dining experience, thanked customers for their visit and invited again REFERENCES

SCCFCU

Stephanie Chavez 408-***-****

WELLS FARGO

Stephanie Baez 408-***-****

BLUSH RAW BAR

Victoria Mendoza 408-***-****

MISSION CITY CREAMERY

Chris Leahy 408-***-****

Contact this candidate