Customer Service Data

Aileen Gonzalez

**** *** ***** **., ******, TX 75216 • 469-***-**** • *****************@*****.***

SUMMARY OF QUALIFICATIONS

Successful in mastering new skills through hands-on experience.

Proactive leader and communicator with strong attention to detail.

Reputation for excellence and high quality service to clients.

Remain calm and work well under demanding conditions.

EDUCATION

Texas State University 2016-2018

San Marcos, TX

EXPERIENCE

Patient Care Coordinator January 2019-July 2020

Castle Dental, Austin, TX

Scheduled and confirmed appointments as well as answered multi-line phone system

Followed HIPPA guidelines for maintaining patient privacy and confidentiality

Handled pre-authorizations, prepared necessary paperwork, posted payments, and entered treatment plans

Research Interviewer August 2018-November 2018

Nielsen, Dallas, TX

Collected and delivered superior research data that provided Nielsen clients a better understanding of their consumers and markets

Followed strict guidelines for obtaining consistently unbiased data

Maintained confidentiality of procedures, scripts, and respondent information at all times

Shift Leader August 2017-November 2017

Popeyes, San Marcos, TX

Responsible for all management aspects during shifts while on duty

Supervised other staff during shifts worked while monitoring customer and kitchen areas

Checked supplies and requested order changes based on need

Cashier/Ticket Vendor August 2016- December 2016

The Meadows Center for Water and the Environment, San Marcos, TX

Organized and accurately maintained filing system of information

Coordinated with other employees to ensure timely completion of tasks

Provided customer service and ensured clients were kept informed

Cashier/Server April 2015- March 2016

Church’s Chicken, Dallas, TX

Handled currency and credit transactions quickly and accurately

Took initiative to find extra tasks when scheduled duties were completed

Resolved complaints promptly and professionally

SKILLS

Proficient with Microsoft Word, Excel and PowerPoint

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