Harris Ejiofor

470-***-****

adfqi5@r.postjobfree.com

Nashville, TN

https://www.linkedin.com/in/harris-ejiofor-079563a8/

Systems Engineer

Broad knowledge and success in an engineering development environment including full life cycle project management. Skilled team leader and trainer with a track record of directing multiple tasks effectively to ensure on target completion of all deliverables. Outstanding interpersonal and communication strengths leveraged to train users, troubleshoot system issues, and ensure total client satisfaction.

Select Career Highlights

Delivered high-quality Tier 2 and Tier 3 support for customers nationwide through ticketing system.

Implemented site to site VPN within quality standards for a customer in metropolitan area.

Provided technical leadership for managing/supporting company switches, routers, and servers

(Internal & External locations up to 200 systems across the company).

Professional Overview

Cyber Security Incident Response Engineer – Arete Advisors, Remote (3/20 - 7/20)

Install security endpoints to workstations, VMware, Hyper-V machines

Run decryption tools on different systems to remove ransomware

Collect logs for forensic investigation

Troubleshoot and fix issues with client systems to run company software

Communicate and coordinate with clients to fix current threats

Configure virtual machines on Hyper-V and VMware

Vulnerability scanning using Nessus

Troubleshoot and solve issues remotely using ConnectWise

Network Operations Administrator – Tennessee Dept. Of Transportation, Nashville, TN (07/19-01/20)

Configure and maintain Cisco switches and router

Configure and maintain servers (HP, Cisco)

Configure Virtual Machines using VMware

Configure, maintain, and troubleshoot Windows servers 2012 & 2016

Workstation troubleshooting

Cisco Jabber troubleshooting

Patches (Fiber Optics, Cat6,5)

Maintain SAN (Dell)

Group Policy Management

Data protection

ServiceNow ticketing system

Systems Engineer – Video Gaming Technologies, Franklin, TN (10/15-6/19)

Configure, maintain, and deliver excellent customer support while providing level 2-3 support for Game Servers, VMware ESXI, VCenter, Linux OS, and Windows Deployment Service (WDS) Server.

Mentor junior engineers on company products. Team lead in a group of 5

Develop strategies and design for configuring servers

Configure/maintenance of Hyper-V, VMware servers and Cisco ASA

Use PostgreSQL for replication, as well as working with database engineers to be included in PowerShell script.

Execute technical tasks to ensure optimal functionality including Configuring, maintaining, and troubleshooting of LANs, WANs and Servers (Windows Server 2016, 2012, 2008, 2003).

Resolve technical issues in a timely manner including troubleshooting and maintaining Office365, configuring and managing SCCM, AWS, SLAs, IP Address management, RAID Configuration, iDRAC configuration, and Imaging.

Utilize technical expertise to configure and manage Active directory and Group Policy.

Research and Implement Micro-segmentation

Strengthen system security by Perform Backup procedures in case of a Disaster Recovery.

Increase speed and efficiency using PowerShell for automating processes.

Install and support McAfee protection.

Network Engineer (Contract) – Metro ITS, Nashville, TN (6/14-10/15)

Executed engineering activities to maintain existing networks and detailed project plan to build new networks per requirements.

Implemented technical tasks in fast-paced environment including performing patches and providing network consulting and support for all Nashville Metro clients.

Ensured cohesive operations by configuring and installing Cisco switches and routers.

Configured and managed Active directory, T1 lines, DNS, DHCP, and Solarwinds while adhering to company standards.

Travelled to sites to provide hands-on management of engineering projects.

Diagnosed customer problems over the telephone while delivering high quality customer service.

Field Services (Contract) – Metro ITS, Nashville, TN (3/14-6/14)

Troubleshooted and maintained support with 300 – 400 onsite computers while ensuring operational functionality.

Managed essential data including inventory of Metro laptops and desktops.

Increased data security by providing OS updates on laptops and desktops for Metro Libraries and Parks, Computer scan and Virus removal.

Helpdesk/PC Technician – Independent Contractor (Insight Global), Nashville, TN (01/14-3/14)

Managed technical tasks on a daily basis including disconnecting and reconnecting desktops and laptops, connection to internet from phone to PC, hardware repairs, as well as firmware updates to servers, desktops, and laptops.

EMR Technician (Contract)– GENCO (Insight Global), Lebanon, TN (01/13-01/14)

Directed technical projects encompassing hardware repair on Computers, Servers, NIC replacements, motherboard repair/replacement, System and Bios Configurations on Laptops, desktops, and Servers.

Program Coordinator – EENJ & Associates, Nashville, TN (02/09-01/13)

Acted as a lead to ensure company processes and standards are met on time.

Resolved customer issues by communicating with customers though a ticketing system, via email, phone, and internal software chat systems.

Managed, trained, and led a department of 11 to complete required tasks and projects.

Spearheaded process improvements to reduce error, save time, and prevent overpayments.

Utilized Microsoft Office software to input invoices with high-accuracy.

Guaranteed activities adhered to security policies and standards.

Education & Credentials

Bachelor of Science in Information Technology with an Advanced Cyber Security Certificate

University of Phoenix – Online, In Progress

Completed setup and usability of Intrusion Detection Systems, Vulnerability scanning and penetration testing in python language

Associate of Applied Science degree in Network Systems Administration

ITT Technical Institute – Nashville, TN, 2015

Completed a Capstone project which involved securing Wi-Fi, with network speed to accommodate VoIP traffic as well as large spikes of web traffic, setup servers for development and test, with two servers to serve as a QA environment, and an Email server along with LDAP authentication and Active Directory permission for intranet sites

Technical Skills: MS Office, Windows, Exchange, Terminal Server, Linux Operating System, SAP, HTML, SQL Server, Exchange Server, PowerShell/C#, Pen Testing

Qualifications: Group Policy Management, BIOS & Raid Configuration, Imaging & Reimaging, SCCM, IP Telephony (Cisco, Shoretel), Backup Procedure, Windows troubleshooting, Client/Server Architecture, Server Networking & Windows Server 2003, 2008, 2012 & 2016, Active directory management, Encryption, Network Configurations- DHCP, LAN, WAN, Micro Segmentation, HIPAA, Hyper-V, Virtualization, VMware, Access Control Lists, VMware ESXI, VCenter, McAfee

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