Service Manager

Rahwa Shifa

*** **** **, *******, *******

*********@*****.*** 510-***-****

Education

San Jose State University – San Jose, California Expected graduation: May, 2021

Bachelor of Science in Computer Science

Introduction to C++, Program Design and Data Structure C++

Assembly Language and Computer Organization, Intro to Java

Diablo Valley College – Concord, California Expected graduation: August, 2020

Associate Degree of Science in Computer Science

Work Experience

Abyssinia Restaurant – Calgary, Alberta January, 2016– August, 2017

Assistance Manager

Exhibited thorough supervision to guide staff towards exceptional knowledge of foods, beverages, service techniques, and guest interactions.

Implemented techniques that aimed for high reputation in quality for staff to ensure consistent maintenance of proper cleanliness in all areas of the restaurant.

Maintained a carefully prepared weekly payroll for staff to keep up projected revenue for the week which has resulted in dedicated and stratified staff members.

Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management.

Starbucks Ltd- Calgary, Alberta March, 2014 – May, 2016

Barista

Interacted with an average of 200 customers with the utmost service to provide a satisfying and memorable experience to ensure increase in number of daily customer services.

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Managed the back kitchen duties for the coffee shop to function more efficiently on a daily basis.

Bubbles Car Wash– Calgary, Alberta January, 2012– May, 2015

Customer Service

Serviced at an established customer call center to process the needed service for customers and resolved any issues for the customers in real-time for the company to maintain its daily routine.

Collaborated with product marketing to develop an online customer user interface with instructions more clearly showing how to access features which helped the company which accelerated daily duties.

Exhibited strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction.

Leadership Activities and Volunteer Experience

Braven Leadership Accelerator-San Jose, California January, 2020– May, 2020

Lead Deck Designer

Collected surveys from parents and kids who are social distancing due to COVID to be informed on how they are affected in order to implement a structure which attempts to help them cope with their education and the impact of social distancing.

Organized and customized a power point with cohorts for a directed and informed presentation to an organization called RAFT about an application we named as HoomRoom which is targeted to assist kids between grade 6th and 8th.

Saint Gabrielle Church – Oakland, California August, 2017– January, 2020

Church member

Coordinated and organized supplies, packing, shipping, and all the details to keep track of who and where to send it for charitable items.

Organized and customized the church decorations for holiday events to ensure all members the experience of the specific event.

Prepared the weekly intended schedule of the church for members to participate through PowerPoint slides and member activities.

Translated Amharic and Tigrigna language to English to guarantee all church members participate and understand the teachings for the weekly subjects.

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