Lab Manager/ABO Optician
Resume:
NICO
RIFFEL
Optical Manager/
Optician, ABOC
Nicolette Riffel
#102
Phoenix, AZ 85018
************@*******.***
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Intentions
Lead a polished team of quality opticians, optometric technicians, and laboratory staff to deliver premium product and exceptional customer service to all patients/customers. Successfully exceed sales goals and company KPI’s. Create a positive and inviting atmosphere while implementing corporate culture, keeping customers and associates alike, satisfied and thriving to work together for continued care. Experience
Nationwide Vision/Office Manager
October 2019-January 2020
Learned a completely different type of optical retailer. This is a smaller scale company compared to the others that I have been a part of. Primarily focused on profiting from the insurance company payouts rather than the customers money. Main company to accept state provided vision insurance (ACCHS). Unusual experience from start to finish, not the best fit. I do however value the experience and learned some valuable lessons.
Eyeglass World/Lab Manager
June 2018 – October 2019 Phoenix, AZ
My 15+ years experience in the optical industry has allowed me to help increase customer satisfaction by being able to take care of the patient from the very beginning of the experience to the absolute end. I am unique in the way of being crossed trained to not only sell, measure, and dispense eyewear, but I am also able to manufacture the complete product, making for a very personal experience for the patient/customer. Centry Link/Customer Care & Sales
July 2017 - March 2018 Phoenix,AZ
Received incoming calls as an account advisor. Responsibilities included sales of T.V., telephone, and internet services and resolving any other account related issues.
Floor & Decor/Tile Specialist
January 2017 - May 2017 Phoenix, AZ
Assisted customers with measurements and educated them about the different flooring materials needed to complete their projects. Finalized the customer experience by loading purchased materials into their vehicles. Made use of pallet jacks and forklifts daily in efforts to keep inventory organized and out of the customers walk way. UPS/Package Handler
November 2016 - July 2017 Phoenix, AZ
Safely loaded trailer trucks with packages weighing up to 100lbs at a very rapid pace. Occasionally assisted with unloading as well. Re taped and re packaged damaged goods as needed.
Dish Network/Inbound Sales Agent
June 2016 - October 2016 Chandler, AZ
Qualified new customers to receive new satellite tv and internet services. Closed sales and scheduled installation dates .
ESW (Executempts)/Banquet Server
April 2015 - June 2017 Phoenix, AZ
Worked with a very large team to set up, serve, and tear down major banquets and events at the Phoenix Convention Center. In addition, we provided concession relief at the major ballparks around the valley including Chase Field and the Cardinal Stadium during concerts, ball games and major events.
Visionworks/Lab Supervisor
January 2012 - December 2014 Goodyear, AZ
Successfully ran a full functioning optical laboratory. Manufactured quality eyewear in an hours time frame on most same day orders. Performed standard equipment calibrations and maintenance daily. Increased customer satisfaction with delivering completed eyewear at the precise time promised.
Pullano’s /Server(Bartender)
April 2011 - November 2012 Glendale, AZ
Provided excellent customer service with a sense of urgency and a smile on my face at all times.
Bill Johnson’s Big Apple/Server(Bartender)
June 2011 - November 2012 Phoenix, AZ
See description for Pullanos.
Luxottica Retail/General Manager(Regional Trainer) April 1998 - March 2012 Greater Metro Phoenix, AZ
Began my 14+ year career as a store manager for their Sunglass Hut International branch. Successfully ran several valley locations including Metrocenter, Arrowhead, and then multi managing the 2 Arizona Mills locations. While exceeding sales plan at every location, I also became the regional trainer for the district assisting with the on boarding of all new Managers and associates. After 8 Years at SGH, I switched over to the Lenscrafter Brand.
Began my 6+ year career at LC as a Retail Manager at the Arrowhead location. Promoted 2 short years later to the General Manager of the Camelback Colonnade location.. After 3 years, I decided to further my education of optics by learning and running the laboratory. Including surface and finish. My last year at LC was spent running the AZ Mills Lab. ㅡ
Education
Ironwood High School/Diploma
August 1994 - May 1998 Glendale, AZ
Graduated with a 3.8 GPA.
Played Basketball freshman year as a power forward.. Active DECA member JR and Sr year. Awarded numerous DECA metals. Glendale Community College
August 2001 - December 2001 Glendale, AZ
Studied Spanish, Marketing, and Tai Chi
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Awards/Certifications
ABO Certified/August 2019
Forklift Certified/February 2018 - February 2021
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